Would you like to work in a diverse and international work environment with fantastic customers and colleagues while contributing to the safe use of medicines globally?
Uppsala Monitoring Centre is recruiting an energetic and customer-oriented individual for our Customer Liaison team. You will be working with a wide range of customers on various topics around sales administration. And you will be part of a dedicated, supportive, and organized team that has fun together and always strives to deliver the best possible customer experience.
Uppsala Monitoring Centre (UMC) is an independent, non-profit foundation and international centre for medicines safety and scientific research. As the World Health Organization’s (WHO) Collaborating Centre for International Drug Monitoring, we seek to improve patient safety internationally. We provide the life sciences industry with products that will help them monitor medical safety in clinical trials and the market surveillance of medicines. These products for industry are also used internally to support the WHO Programme for International Drug Monitoring, as well as in other activities that will improve global pharmacovigilance.
In UMC’s Sales and Outreach section, we market and sell products used for medicines safety as well as manage the customer journey from first contact to customer retention and renewal. We always strive to improve our internal processes and activities to deliver even better and more rewarding customer service. The Customer Liaison team works with both Customer Support and Sales administrative activities to secure their objectives. In this position, you will mainly be working with sales administration tasks, but you will need to support and cover in the customer support function when needed.
What you will do
Essential experience and qualifications
Real-world impact – Working for the greater good
Learning organisation – Skilled and curious staff
Flexible work hours – Allows us to be at our best
Uppsala Monitoring Centre (UMC) is a centre for international service and scientific research in the field of pharmacovigilance. We are the WHO Collaborating Centre for International Drug Monitoring, and manage the technical and operational aspects of the WHO Programme for International Drug Monitoring since 1978.
As an independent, non-profit foundation, we support the World Health Organization, regulatory authorities, and other stakeholders who share our vision of advancing medicines safety. Through research and development of new scientific methods, we explore the benefits and harms of medicines for patients, and offer products and services used by health authorities and the pharmaceutical industry worldwide.
UMC follows the collective agreements between the Swedish Agency for Government Employers and Saco-S and ST. Union representatives are Malin Zaar (Saco-S) and Jessica Avasol (ST), +46 (0)18-65 60 60.