Customer Liaison Specialist

Job Description

Would you like to work in a diverse and international work environment with fantastic customers and colleagues while contributing to the safe use of medicines globally?

Uppsala Monitoring Centre is recruiting an energetic and customer-oriented individual for our Customer Liaison team. You will be working with a wide range of customers on various topics around sales administration. And you will be part of a dedicated, supportive, and organized team that has fun together and always strives to deliver the best possible customer experience.

Uppsala Monitoring Centre (UMC) is an independent, non-profit foundation and international centre for medicines safety and scientific research. As the World Health Organization’s (WHO) Collaborating Centre for International Drug Monitoring, we seek to improve patient safety internationally. We provide the life sciences industry with products that will help them monitor medical safety in clinical trials and the market surveillance of medicines. These products for industry are also used internally to support the WHO Programme for International Drug Monitoring, as well as in other activities that will improve global pharmacovigilance.

In UMC’s Sales and Outreach section, we market and sell products used for medicines safety as well as manage the customer journey from first contact to customer retention and renewal. We always strive to improve our internal processes and activities to deliver even better and more rewarding customer service. The Customer Liaison team works with both Customer Support and Sales administrative activities to secure their objectives. In this position, you will mainly be working with sales administration tasks, but you will need to support and cover in the customer support function when needed.

What you will do

• Administrative enrolment
• Work with various systems to ensure excellent customer service and documentation
• Update and develop support material for the section
• Collaborate with all UMC departments to resolve customer problems
• Participate in customer calls
• Manage the renewal process for ongoing subscriptions
• Contract lifecycle management
• Close customer accounts at the end of their contract
• Perform data entry and data maintenance
• Perform annual review of customers to ensure they meet the financial criteria
• Ensure that customers get agreements and invoices in a timely manner
• Ensure that customer queries are met in a timely manner
• Identify and implement improvements in work processes.

About you

• You are a positive, committed team player
• You are well-organised and efficient
• You have excellent communication skills
• You are positive and relish problem solving
• You enjoy a diverse, dynamic, and international work environment
• You welcome building relationships both internally and externally
• You are durable with an ability to perform well in a fast-paced working environment with high capacity