Role: Solution Architect/Response Manager
As a Solution Architect for EMEA, you will be a crucial member of our global Sales Support team, supporting our sales organization, with a focus on the Enterprise division.
The Solution Architect will support the development of complex solutions by using in-depth knowledge of custom deliveries including but not limited to analytical research methods such as Comparative, Correlational, Exploratory and Explanatory research. Your understanding will empower our Pre-Sales and Sales representatives to explore the client's needs and help develop their solutions. You will support by crafting solutions and responding to these complex business opportunities.
The Solution Architect is responsible for collaborating with several internal stakeholders such as the Enterprise, Account management, Media analyst and Pre-sales teams, to align on different elements and aspects of the processes. Identify and qualify custom services opportunities that are provided, in addition to Meltwater’s SaaS offerings, such as custom reporting and newsletters.
The Solution Architect will be responsible for creating and maintaining financial sustainability by assisting the organization in reducing churn, moving up-market, and improving operational and financial excellence.
Needs analysis, scoping, and consultation in bespoke/customized business opportunities
Preparing client-facing outputs such as reporting proposals, descriptions of offerings, as well as financial and profitability calculations
Providing technical information about Meltwater’s analytical capabilities
Liaising with various stakeholders to create and ensure the delivery of complex customized solutions
Overseeing the efficiency of workflows of existing Professional Deliveries solutions including assessing the business impact that certain technical choices have
Collaborate across different teams and stay up-to-date on industry changes, to maintain an edge in proposing best-in-class media insights reports and deliverables for clients
Optimizing and developing Meltwater’s Professional Deliveries solutions capabilities
Staying up to date with different research methodologies and analysis methods
2 - 4 years of relevant work experience
Fluent in English (written and spoken). Additional languages are a plus.
Must be a resident of South Africa
Comfortable with writing, communicating, completing proposals, and building relationships on a business level
Familiarity with different research methodologies and analysis methods
Experience in media analytic reporting and a good understanding of Meltwater products and bespoke offerings
Knowledge of SaaS-based media tech and platforms, and media measurement KPIs
Computational Thinking and Digital Literacy, including Microsoft Excel, Pivot Tables, VLOOKUP, Microsoft PowerPoint
Project management of various complex processes simultaneously.
Excellent report writing and presentation skills, with experience in both qualitative and quantitative reporting
Strong business acumen
Ability to think critically
Fun, cosmopolitan and international work culture
Continuous training throughout your career
Accelerated leadership and promotion program
Global career opportunities
Competitive salary model
At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions.
Our award-winning culture is our north star and drives everything we do – from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products — and making sure to celebrate our successes and have fun along the way.
We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to reach your goals.
So, in a nutshell, that's Meltwater. We love working here, and we think you will too.
Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, colour, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.
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