Job Description
Join Planhat on our mission to revolutionize Customer Success. We're a fast-growing company with a platform that's loved by thousands of users worldwide. If you have a passion for metrics, love complex systems, and always want to make things better, then you're the perfect fit for our Site Reliability Engineer role. We are looking for an SRE to help us boost stability and provide an extra level of reliability to our system.
Responsibilities :
- Coordinate and implement preventive solutions together with wider technical team
- Cooperate with DevOps and contribute to infrastructure improvements
- Respond to incidents. i.e block or rate-limit unwanted traffic, adjust available resources, track down code bugs
- Build and maintain metrics and alerts necessary for early symptoms detection
- Keep track of change management in infrastructure and software
- Track down root causes of existing issues and pass them on to relevant teams
- Be there when needed
Skills & Requirements
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Capability to fast-learn and understand the new platform and different services
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Have already worked as Site Reliability Engineer for at least 5 years
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Ability to navigate and understand processes that span multiple services and infrastructure components
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Extensive experience with GCP, Ansible, Terraform and Kubernetes or alternatives.
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Strong SQL skills
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Having developer and DevOps skills. Experience with Node.js is a bonus.
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Experience with multitenancy.
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Good communication skills.
What we can give you:
- Remote-first work environment | Talent is blind to borders and so are we! Occasionally Hatters will travel to meet with teammates or clients, but it depends on the role.
- Planhat Adventures | We sponsor quarterly pop-up hubs around the globe for Hatters to gather to work and play together. Previous locations have included New York City, Colombia, Malibu, France, Greece, Georgia (the country!), and more.
- Flexible working hours | 3 factors impact when you work—customer/business needs, team working schedules, and personal preferences. We trust you to use your judgment and get your work done.
- Work-from-home setup | All employees receive a 13” Macbook Pro upon their start date with Planhat! Our Operations team will work with you to ensure you have any additional tools you need to work remotely with success.
- Flexible public holidays | We all celebrate different things in life— switch a public holiday for another day more aligned with who you are and what’s important to you.
- Paid parental leave | Up to 6 months, pending tenure with Planhat. As with all of our other policies, it’s gender-neutral. Also applicable to adoptive parents.
About the company
Planhat helps companies deal with their most important topic - to grow their NRR. Modern technology companies build their business on Planhat to make their customers more successful. A single platform for the entire company, from CS to Product to Operations, to collaborate on.
Our customers are active in in a wide range of verticals from SaaS to cybersecurity, life sciences, marketplace, consulting, decarbonization, dental equipment, and everyday trying to execute on their vision. They all partner with Planhat for their unique reasons, but with the common goal centered around becoming more data-driven and proactive with their customers. Our platform is like a lego set - assembled to each person's imagination and liking.
We were founded in Stockholm, Sweden, spent the first 6 years bootstrapped building the product, and are now a globally distributed team of 100+ people across Europe, the Americas, and APAC. We're also a remote-first company (and have been since inception), but think of it more like people-first: we hire the best people where they want and need to be. Read more at www.planhat.com.
