Carrier Integration Specialist - Kasper team

Job Description

About the Carrier Management

Carrier connectivity is the very foundation of our company and we are the team that will make this foundation as solid as possible, allowing us to grow and thrive.

We are making sure that we implement the right carriers as efficiently as possible, that we make the most of our carrier library, that we keep our carrier related customer promises, and that we nourish and develop the relationships with our carriers.

We are building the best Carrier Library in the world.

Purpose of Role

As a Carrier Integration Specialist, you are the technical liaison between us and the carrier. You will acquire an extensive knowledge about the carrier’s service offering and the carrier’s technical interfaces which you will combine with a deep understanding of the product platform you work on including best practices for carrier service integration. Based on this understanding you define work packages for the development team and make sure they have all the answers they need. Next to this, you need to test, validate and implement all carrier related developments together with the development team.

You will join the Central Carrier Library team, which is the team responsible for making sure that nShift's strategic carrier library is maintained and kept up to date. Your work is driven by the needs the organization, such as requests for changes on current carriers, support related to the carrier library as well as helping to resolve incidents and bugs.

Carrier connectivity is vital to us and you are the expert on exactly this.

Your responsibility

The primary task for you as a Carrier Integration Specialist is to truly understand the carrier’s transport services and make sure that we build and maintain a carrier library with the right quality.

• Own and drive changes to our carrier libraries. A change can be everything from a minor bug fix to a full implementation of a new major transport service or a full re-build of a current service.
• Manage the dialogue with the carrier’s technical counterparts, making sure we have all the needed information, and that the carrier understands what is needed on their end.
• Take the end-to-end responsibility for each task, large or small, making sure you find all the answers you need and that all the necessary work is completed to deliver a fully functional carrier connection to our customers
• Read, analyse, and understand technical documentation as well as service definitions from the carrier, translating this into work packages for development.
• Test and validate all developments with all internal and external stakeholders.
• Properly document your work so that others can find and easily understand what’s been done.
• Diligently work according to defined processes, using the assigned tools to support your work as well as the work of your colleagues and the whole organization.
• Apply principles for chargeable time, secure proper work orders, and report time spent for billing purposes.
• Support the rest of the organization based on your deep knowledge of carriers and implemented carrier services.
• Take active part in general development of the product platform including best practices for carrier service implementation and maintenance.
• Act as an ambassador, promoting our company in the relationship with carriers as well as other external parties and actively work to establish good relationships.
• Realize you are the link between all internal departments, the Carrier Management organization, and all external stakeholders such as customers and carriers.
• Understand that you work with the very core of our product and that there will be times when extraordinary efforts will be needed to solve issues with customer impact.
• Be prepared to occasionally travel to meet carriers or other external parties in physical meeting.
• Keeping an open and proactive mind, always looking for new ways to reach the overall objective of the Carrier Organization – the best carrier library in the world.