Service Designer (UX/UI) / London

Job Description

Service Designer (UX/UI)

We are looking for a new designer to join our Hellon family. You have the passion and skills to utilize customer and business insights to create better experiences using the methods of design with a human centric approach? You act as an ambassador of our company culture and get inspired by people around you.

In order to master in this role, you have:

• A few years of practical experience in UX/UI design. Experience in service design is a major plus.
• Experience in designing digital products and services
• Understanding of user-centric design methods, user research and user testing
• The ability to work on complex design projects with support from more senior designers
• Understanding of how to plan and execute service design processes independently or with the support of more senior designers
• Great presentation and facilitation skills, you are comfortable with presenting to and managing various stakeholders in projects
• The ambition to push the boundaries of traditional design and will to work in multidisciplinary teams merging analytical thinking and creative skills to create business impact
• Ability to balance user needs with business requirements
• Good analytical and creative skills
• Structured and organized approach to work
• A genuine interest for constant personal development
• Fluent Finnish and English skills
• Passion to work in a creatively driven agency environment

On a regular day at Hellon, you:

• Independently manage given project related tasks and report those to the project responsible person
• Create solutions that bring value and impact for the customer and their business needs
• Develop customer profiles, personas and service scenarios
• Conduct usability testing
• Create wireframes, storyboards, sitemaps and screen flows
• Create service prototypes
• Facilitate meetings, working sessions and workshops
• Support sales efforts and identify new opportunities within existing customers
• Actively develop own capabilities and networks
• Have fun and enjoy working with your Hellon team

What we can promise you:
In return we welcome you to our ambitionary (ambitious+visionary) team of supertalents where we do not put barriers to our imagination and we are brave enough to go beyond the logical and traditional thinking. We promise you a journey full of learning experiences and the ability to grow into what you see as the best version of you. We are not just colleagues but a family. We have fun together and celebrate success – big or small.