Order Entry Manager

Job Description

The Back Office team ensures that the other key units within Network Procurement unit, Buyers in both the Americas and EMEA/ROW teams and in the Enterprise & Deals team, can focus more on their daily operational tasks without being weighed down by more administrative and process tasks. These areas are details oriented often seen as being time-consuming, passive and behind the scenes of the daily Network Procurement operation. , but they form a very ‘vital cog’ in an ‘operational wheel’ which needs to keep on moving and actively evolving. The team also works with other units such as I.T. to look at system and process improvements and Sales, to ensure that all third party orders are reviewed and cleansed before being passed to Service Delivery for ordering with third party suppliers.

The Back Office team plays a significant role in ensuring that the Network Procurement Buyers are able to focus on day to day operational matters.

The generic role of the Order Entry Manager – Back Office;
is to manage incoming orders and process them through the system ensuring the commercial and technical criteria meet the requirements of the solution.

Key Daily Tasks:

• Manage the Order Entry, Dismantle and Task reports on a daily basis.
• Requests and prepares Supplier Order Forms for the areas above from the commercial perspective without demarcs and local contacts (internal SOF for all on-line orders)
• Ensure all orders which are being placed by Arelion onto third party suppliers are accurate and clean, using Arelion Order check list, internal certification rules and company guidelines.
• Analyse requirements entered in to the system and agreed via email communication , ensuring discrepancies are solved and cleansed before processing the SOF to Delivery team within the targeted Lead-Times
• Request new ENNI via SF and from Supplier if needed
• Review the latest quoting email converstation and /or TPI handled via Quoting team and compare this with requirements entered in the system
• Request discount in case price was handled via automated system
• Validate if provider is On Net and if better solution is found, revalidates with Solution Engineering and Sales team
• Processing CRM TPS from the stage PO Required until handover of POs and SOFs to Delivery for order placement, via attaching documents in and setting the TPS to status “5.READY TO ORDER”
• Archiving SOFs and related documentation
• Provide the latest communication between Procurement and Provider so Delivery can directly take action and order (email to be sent to Delivery Coordinator and/or attached to TPS) - (if not online)
• Process Renewals and administrative changes through the system
• Process dismantle/cease at the end of the contract for local tails