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Operations Care Agent 🇾đŸ‡Ș

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Vi har hjÀlpt kunder att spara miljoner genom att omfinansiera dyra konsumentkrediter och ökat den finansiella hÀlsan med olika produkter i vÄr ekonomiapp! Men vi siktar högre: nya marknader, nya verktyg, nya produkter och nya sÀtt att förbÀttra och kommunicera med vÄra kunder om deras ekonomiska situation. Med andra ord: vi behöver fler hjÀrnor och hjÀrtan som Àr lika passionerade som vi Àr och vi hoppas att detta kan vara du!

Om tjÀnsten
I rollen som Operations Care Agent kommer du att jobba direkt med vÄra befintliga kunder i olika kanaler. HÀr besvarar du dagligen frÄgor och funderingar i chatt, mejl och telefon under vÄra öppettider. Efter en tids arbete kommer du ocksÄ bli en del av att utföra ansvarsomrÄden inom ditt team samt bidra till att utveckla processer kring hur vi kan ta hand om vÄra befintliga kunder pÄ ett Ànnu bÀttre sÀtt!

For skills and requirements continue reading.

NÄgra av vÄra medarbetare

Frida
Operations Coordinator
"The work culture at Anyfin is like a warm hug and being a part of Anyfin and contributing to a better financial situation for our customers makes me so happy!"
Rumesh
Senior Fullstack Developer and Team Lead
"I really enjoy all the new challenges I get to tackle! Even the smallest change that I deliver will start helping people from the next second. It's amazing to be surrounded by so many talented people!"
Evelina
Content Marketer
"You get to be creative, take a lot of ownership, and have the freedom to test new things. On top of it, you work with kind, open and fun people towards one goal - helping our users to better finances!"

Kvalifikationer

Vem Àr du?

  • Kommunikativ, du vet innebörden av att ge tydlig service i sĂ„vĂ€l skrift som tal
  • Erfarenhet frĂ„n liknande roll inom kundtjĂ€nst eller support
  • Du brinner för att fĂ„ förklara hur saker och ting hĂ€nger ihop, högt och lĂ„gt
  • Du trivs i en dynamisk arbetsmiljö dĂ€r saker och ting stĂ€ndigt Ă€r under förĂ€ndring
  • Du Ă€r en flexibel person, rycker gĂ€rna in och stĂ€ller upp för teamet
  • Du talar och skriver flytande pĂ„ Svenska och kan Ă€ven kommunicera pĂ„ Engelska

Vad kan vi erbjuda dig?

  • Mysigt kontor mitt i centrala Stockholm med trivsam företagskultur innefattande fredagsfrukost, regelbundna AWÂŽs och fyllda lĂ€skkylar 😎
  • Vara en del av ett tight och familjĂ€rt team med en stöttande Team Leader
  • 30 dagars semester = tid för bĂ„de fjĂ€llen och stranden 🏖 ⛷
  • Dator och mobil, Ă€r du team iPhone eller Android?
  • FriskvĂ„rdsbidrag
  • Givande och utvecklande arbete dĂ€r du fĂ„r chansen att pĂ„verka och utveckla vĂ„r kundupplevelse

Arbetstider: Vardagar 8-17 eller 9-18
Plats: Stockholm City
Start: Februari 2023 med hÀnsyn till uppsÀgningstid

Intervjuer sker löpande och tjÀnsten Àr en tillsvidareanstÀllning med 6 mÄnaders provanstÀllning, med start februari 2023. Vi ser fram emot din ansökan!

Vi har riktigt bra förmÄner

  • Birthday off apart from the 30 days of vacation!

  • Parental Benefit

  • Health and Wellness allowance

  • Support your mental wellbeing

  • Pension, financial health for when you get older

  • Fun at Work - AW's, sports groups and much more!

Om företaget

Who are we?

Anyfin is an innovative startup with a mission to help people to become their best financial self. We know that money can be tricky for many, therefore we wanted to create an easier way of understanding and improving your finances. Our key values are bold, human and honest – three things we always strive to be, both internally and externally.

What do we do?

Anyfin is a smart financial-app where you get a great overview of your spendings, income, subscriptions and much more. We also provide a service that helps lowering the cost of consumer loans and credits by reducing high interests, and removing unnecessary fees. Overall, the app is a great tool to understand your finances better.

What about the future?

We are constantly growing and by 2023 we will launch even more services and expand to other markets. Fun, huh? Come join our journey and work with nice people from all over the world. (Our office is based in Stockholm.)


Our journey so farOur journey so far

2017Founded; Sven, Filip and Mikael got together in a small room in Stockholm, figuring out how to help people with their finances in the best way.

2018We were publically launched with our first product - Refinancing. Our Series A investment round of 47 million SEK was secured and we started growing.

2019Time to explore markets outside of Sweden - Finland is launched! We also moved to our current office on Drottninggatan in Stockholm. On top of that we secured our second investment round (Series A+) of 80 million SEK.

2020We launched several new products; Credit Block, The bridge, Monthly Economy and Subscriptions. We also doubbled in size from 40 to 80 employees and got our Series B investment of 300 million SEK.

2021We broadened our scope and launched Anyfin in Germany. We grew to 130 employees. Our fourth investment, Series B+ of 450 million SEK.

2022We became 180 employees and went live in Norway! We launched Svaings and Bill Smoothing. Opened our German office and got our Series C investment of 320 million SEK. Number ?? most downloaded app in app store.

-WIll you be part of out next milestone?

Felix Sjöholm | Kontaktperson

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Anyfin

Stockholm
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