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IT Service Manager, Guest Services – Stockholm, Sweden (Office/Hybrid)

  • Applications are considered on a rolling basis
  • Stockholm
  • Applications are considered on a rolling basis
  • Stockholm

We want a new IT Service Manager to check in with us in Stockholm, Sweden!

As Service Manager for Guest Services you will have the overall technical responsibility for Scandic’s guest facing systems such as TV, telephony, digital signage, door locks and much more. In this role you will actively keep up with technology trends and help us further develop and create a great hotel experience for all guests in our 280 hotels, but also to do good for society and our planet. You will act as an important bridge between our business and technical functions.

In close collaboration with our stakeholders from the commercial team such as Brand and Marketing, Technical Services and Hotel Operations you will utilize and develop the solutions in the best possible way for Scandic.

We offer an exciting role with a lot of flexibility and varied work in a fast-paced, collaborative and friendly environment.

Main activities and responsibilities:

  • Actively keep up with technology trends within and outside the hospitality area and understand how these can be adapted to support the business needs and vision
  • Provide Architectural and Design directions together with our Enterprise Architect, create roadmaps and service maintenance
  • Collaborate with business stakeholders and facilitate forums for technical development and roadmap
  • Secure a stable and efficient solution and securing that service operation & maintenance is performed with/by supplier within SLA and assist Service Desk with support process, documentation and vendor escalations
  • Work with Problem management process, analyzing trends to mitigate incidents
  • Assure Processes for Change & Release are followed for the assigned services
  • Execute & Maintain on GDPR and Security Compliance including policy adherence
  • Execute Configuration changes when applicable
  • Budget and forecast process within system and service

Work with great people

Helena Blomberg
Call Centre Manager
"I get great opportunities for development and do it together with lovely colleagues."
Oscar Brehmer
Communication Manager
"At Scandic I can truly be myself. Scandic has a caring culture with competent people who will happily learn from each other."

Skills & Requirements

Skills & Background:

  • Proven track record in IT/Technical Service Management
  • Previous experience within areas such as door lock systems, digital signage, hospitality TV solutions, phone services. Merited is experience from Assa Abloy, Salto Systems, Hoist Hospitality TV, Otrum TV, Central Switchboard solutions
  • Experience in providing service and solutions to larger organizations
  • Ability to understand the needs from a guest perspective, analyze and understand trends within the service areas and transform technical ↔ functional requirements in an understandable way
  • Ability to communicate technical information in a clear, non-technical manner
  • Good documentation skills
  • Proficiency in Swedish and English


  • You share our values and cultural beliefs - BE A PRO, BE YOU, BE CARING, BE BOLD Read more here
  • Likes to collaborate with a variety of stakeholders, vendors & colleagues
  • Ability to build strong working relationships
  • Ability to enthuse co-workers


This is a full-time employment. You will be part of Group IT, a European function even though we have most of our presence in the Nordics. We have a warm and friendly approach and love welcoming new members to our team.

We promote a flexible work life with a good balance between work and free time.
If you have ambitions to develop, we will give you the opportunity to grow in your role. The development opportunities within our organization are endless. We are looking forward to welcoming you to Scandic!

All applications will be processed continuously, so please apply as soon as possible. Great emphasis will be placed on personal qualities.

Keywords: Systemförvaltare, Förvaltningsledare, IT Project Manager, Application Manager, System Manager, IT Service Manager, Hotel Systems, Tech Lead, Applikationsledare, Hotel technology, door lock systems, digital signage, hospitality TV solutions, phone services. Merited is experience from Assa Abloy, Salto Systems, Hoist Hospitality TV, Otrum TV, Central Switchboard solutions

Great Place to Work

  • Professional and personal development

  • Partner discounts

  • Family & Friends discounts

  • Discounts when eating, drinking & staying with us

  • Flexible office working hours

  • Competitive pension scheme

About the company

We know that we reach further when we assent to our differences. At Scandic we want you to be yourself and develop in the direction you want to go, with the foundation of safe conditions and fair agreements. Bring your experiences, engagement and your way of thinking – contribute to a culture where we genuinely care about each other, our guests and our planet. Welcome to Scandic.

Do you share our values?


Visste du att...TOM

TOM...uppmuntrar alla att göra skillnad för miljön och att det var en av våra kollegor inom housekeeping som kom på idén om ”häng-upp-handduken”.

TOM...i Sverige blivit rankad som besöksnäringens mest attraktiva arbetsgivare flera år i rad, i Visitas årliga undersökning.

TOM... bara serverar kaffe som serveras är ekologiskt och Fairtrade eller UTZ-certifierat.

TOM...tack vare vårt stora miljöengagemang, blivit rankad som branschens mest hållbara arbetsgivare elva år i rad, av Sustainable Brand Index.

TOM...under 2014 inledde ett samarbete med organisationen Real Stars, centrerat kring ”Fair Sex”, dvs. arbete mot människo- och sexhandel.

Did you know that...TOM

TOM... Scandic was the first hotel chain to ask our guests to re-use their towels. Today, the hang-up-your-towel concept is standard at hotels around the world.

TOM... More than 4 out of 5 of our hotels are eco-labelled and the proportion is growing all the time.

TOM... we only serve coffee that is ecologic, and FairTrade or UTZ-certified.

TOM...thanks to our engagement in sustainability matters we have been named the most sustainable brand in the hotel industry, eleven years in a row, by Sustainable Brand Index.

Jenny Holmberg | Contact Person

I'm interested
Scandic Hotels Group

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