IT Service Manager, Collaboration tools – Stockholm, Sweden (Office/Hybrid)
- Applications are considered on a rolling basis
- Stockholm
We want a new IT Service Manager for Collaboration tools (like Teams, Jira, ServiceNow and intranet) to check in with us in Stockholm, Sweden!
As one of our IT Service Managers, you will have the overall technical responsibility for several of our systems within the Collaboration tools area. That includes being responsible for all the technical functionality, creating roadmaps, keeping up with technology trends as well as being an important bridge between our business and technical functions.
You will work closely with our stakeholders from the business teams such as Group and Country Finance, HR, Communication, Procurement, Sustainability and others to utilize the solutions in the best possible way for Scandic. You will also partner up with the vendors to make sure we are using the capacity in the systems in the best way.
We offer an exciting role with a lot of flexibility and varied work in a fast-paced, collaborative, and friendly environment.
Main activities and responsibilities:
- Actively keep up with technology trends within and outside the hospitality area and understand how these can be adapted to support the business needs and vision
- Provide architectural and design directions together with our Enterprise Architect
- Collaborate with business stakeholders and facilitate forums for technical development and roadmap
- Secure a stable and efficient solution and securing that service operation & maintenance is performed with/by supplier within SLA and assist Service Desk with support process, documentation and vendor escalations
- Work with Problem Management process, analyzing trends to mitigate incidents
- Assure Processes for Change & Release are followed for the assigned services
- Execute & Maintain on GDPR and Security Compliance including policy adherence
- Execute configuration changes when applicable
- Budget and forecast process within systems and services
Work with great people
Skills & Requirements
Skills & Background:
- Proven track record of IT/Technical Service Management within Collaboration (Fuse, Microsoft Teams, ServiceNow, Jira etc.) or similar tools / products
- Experience in providing service and solutions to larger organizations
- Ability to understand the needs from a business perspective, analyzing and understanding trends within the service areas and transforming technical ↔ functional requirements in an understandable way
- Ability to communicate technical information in a clear, non-technical manner
- Good documentation skills
- Proficiency in Swedish and English
Traits:
- You share our values and cultural beliefs - BE A PRO, BE YOU, BE CARING, BE BOLD Read more here
- Likes to collaborate with a variety of stakeholders, vendors & colleagues
- Ability to build strong working relationships
Other:
This is a full-time employment. You will be part of Group IT, a European function even though we have most of our presence in the Nordics. We have a warm and friendly approach and love welcoming new members to our team.
We promote a flexible work life with a good balance between work and free time.
If you have ambitions to develop, we will give you the opportunity to grow in your role. The development opportunities within our organization are endless. We are looking forward to welcoming you to Scandic!
Applications may be processed continuously, so please apply as soon as possible. Great emphasis will be placed on personal qualities.
Unfortunately we are not able to support with relocation assistance and will therefore only consider candidates already based in Sweden.
Keywords: Systemförvaltare, Förvaltningsledare, Application Manager, System Manager, IT Service Manager, intranet, Fuse, Microsoft Teams, work chat, collaboration tools
Great Place to Work
Professional and personal development
Partner discounts
Family & Friends discounts
Discounts when eating, drinking & staying with us
Flexible office working hours
Competitive pension scheme
About the company
We know that we reach further when we assent to our differences. At Scandic we want you to be yourself and develop in the direction you want to go, with the foundation of safe conditions and fair agreements. Bring your experiences, engagement and your way of thinking – contribute to a culture where we genuinely care about each other, our guests and our planet. Welcome to Scandic.
Do you share our values?
BE A PRO BE YOU BE CARING BE BOLD
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Jenny Holmberg | Contact Person
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