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Senior Service Designer

  • Applications are considered on a rolling basis
  • Oslo
  • Applications are considered on a rolling basis
  • Oslo

At Vipps MobilePay, we remove hassle and make it very, very easy to pay and get paid. Being the most loved brands in both Norway and Denmark, we impact people’s life every day by delivering great user experiences for 11 million users and 400 000 shops and webshops across the Nordics.

About the role
We are looking for an experienced and strategic Service Designer for our Large Customer segment. Someone who manages to look at the big picture commercially, while working closely with our product teams to ensure we meet end-user needs and our business objectives. In this role you will work closely with super-friendly colleagues in all our offices — Oslo, Vilnius, Århus, Copenhagen and Helsinki. 🇩🇰🇱🇹🇫🇮🇳🇴

All together we are 20 designers in Vipps MobilePay, specialised in different domains and product teams. Together we are responsible for making our products and services easy and loveable. We meet up weekly in design syncs to share, learn and work on challenges together. Our team culture is built on open communication, constructive feedback, and a passion for designing outstanding digital products and services. Joining our team means being part of a dynamic and innovative group of designers who want to make a difference.

Skills & Requirements

  • Years of of experience leading and designing end-to-end services and product innovation
  • Excellent at building relations and network across stakeholders
  • Effective written and verbal communication skills in English and Scandinavian (Either Norwegian, Swedish or Danish)

What you’ll do

  • Work cross-functionally with our commercial leaders, partners, engineers and product teams to ensure we work smart and insight-driven
  • Guide our teams to discover high-value problems to solve and make sure we understand root causes
  • Design visual and lovable customer journeys and product experiences in collaboration with our users and product teams
  • Lead and facilitate design thinking workshops to boost product discovery
  • Prototype and test to validate designs based on customer needs and behaviors

About you
You care deeply about our users and believe great user experiences should be accessible for all. Both qualitative and quantitative research is important to you and your curiosity and passion for insights makes it natural to translate user needs and behaviours into your designs. Keeping up to date with new trends and methods inspires you to involve the right mix of people to express your ideas early in visuals and prototyping. You love to move fast and know how to inspire people to go fast together.

What we offer
You will be part of an agile design community with expertise in UX, UI and Service Design. In your workday, you’ll be met by an ambitious company that value design to make a high-impact in product development and strategy. Decisions are made in cross-functional teams, as close to the problem as possible. Your workday will never be boring and we have built our culture on trust to ensure flexibility and a work-life balance.

Vipps MobilePay has just started the journey to merge the two biggest wallets in the Nordics into one. Join us in the quest to make the world's most loved wallet, accessible for all.

About the company

We are one Nordic mobile wallet that was once two: Vipps, founded in Norway and MobilePay, which originated in Denmark. Both launched with a mission to deliver a service that made sending money as easy as sending a text.

Now our brands have come together as one Nordic mobile wallet for everyone – and one of the largest in Europe. We make it easy for our merchants and partners to dream big – even if their business is small. So, whether you want to open a food truck at a flea market, a dessert shop downtown or a branch of the country’s largest superstore, with Vipps MobilePay you can go wherever your business takes you.

Marit Helgesen | Contact Person

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Vipps MobilePay

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