Services Operations Coordinator
The world is changing in the way we consume products, from ownership to usership, and DigitalRoute is positioned in the centre of the transition. Because, when enterprises pivot to usage-based business models, they often make an unfortunate discovery. Their systems weren’t built to handle the massive data volumes and complexity that usage-based models generate. This causes them to leak revenue and respond too slowly to customer demand. DigitalRoute solves this by creating a real-time usage data layer for enterprises. Our products transform raw usage data into clear information for billing, in real time and at high scale.
What you'll do
As a services operations coordinator, you will be responsible for coordinating and executing recurring monthly tasks such as follow-up on delivery KPIs, utilization, time sheets, delivery margins, and similar. Also, analyzing data, and trends and looking for improvements within our services business will be part of your tasks. You will be doing this together with a team of 5 people.
You will work closely with our global delivery teams to understand the progress and based on that determine the estimated time for completion of the deliveries and more. You will also be working together with the team on finding trends, patterns, and ways of improvement as a result of working with the gathering of the KPIs such as below:
- Revenue forecast
- Utilization
- Project status
- Revenue
- Margin
- Estimate
- And additional KPIs
What you'll bring
To be able to succeed in this role you will need to be analytic, structured, and accurate as you will be working with various data sources and combining data from those to be able to summarize the KPIs.
- Strong experience with managing and understanding data
- Stakeholder management
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Analytical mindset
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Data Driven
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See patterns and trends based on data
- Strong experience with managing and understanding Data
- Preferable previous experience in working with a Professional Services Org
- Proven track record of working with Excel
- Strong experience creating reports and KPIs
Apply now, we look forward to you joining us!
We apply continuous selection, and the position may be filled before the last application date.
DigitalRoute wants to be part of an inclusive and diverse environment and we are actively looking for qualified candidates irrespective of gender, sexual orientation, ethnicity, disability, or age. You will be part of a global and diverse company where our differences are our strengths.
Work with great people
Great Place to Work
We care
We team up
We are covered
We work our way
We invest in parenthood
We create our destiny
About the company
DigitalRoute processes data about how customers use digital services. Our software is used by telecoms, streaming services, SaaS companies, and many others. Why does this data matter? Data about usage helps companies send accurate invoices, improve customer experiences, and control how much of a service is used. It even helps companies create entirely new services based on customer behavior. We help some of the world’s most iconic brands shift to subscription and usage-based services.
Everyone makes a differenWe believe in the individual. We are not just saying it but knowing that everyone makes a difference. Being a relatively small company with a flat organization, people here have room to influence, be visible and make a real difference. We want people to feel empowered to raise opinions, drive initiatives and take ownership.
Big-hearted across the woWe have a soul of a small and big-hearted team working together across the globe. Here, it is as natural to work with someone hundreds of miles away as with someone sitting next to you. And we do it together as one team. We actively strive for an environment where everyone feels included and valued.
Dedicated to succeed.We are a growth company with high ambitions, chosen by the most iconic brands in the world. With a true passion for our customers, we constantly go after new grounds to be at the forefront of what we do. We provide the possibilities to grow in a culture where flexibility, courage, and dedication to succeed take us to the next level.
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