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Consultant - TMS product

Purpose of Role-
Consultant is a role whose mandate is to deliver complex customer solutions either as part of a team headed by a Project Manager or in an independent PM/consultant role on smaller customer engagements. Together with our project management resources the Consultant is expected to enforce a strong project culture within nShift for the benefit of successful delivery of customer projects and professional development of everyone within the department.

Overall responsibility-

  1. Implementation of new TMS customers in nShift.
  2. Execute on change requests from TMS customers.
  3. Advice the TMS customer base.
  4. Assess and estimate project tasks.
  5. Identify risks in projects and changes for customers and nShift.

Responsibility includes-

Technical Tasks: Ensure all project related technician tasks are executed to the highest standards and make available for QA audits.

POC: Prepare to serve as nShift’s point of contact throughout the project lifecycle when required.

Success criteria: Ensure all technical tasks have established success criteria, and that they are understood by all stakeholders.

Documentation: Ensure projects tasks assigned are managed through the nShift project management tool, and that time and work are registered daily, and documents archived when produced/received.

QA: Prepare solution proposals, proof of concept modelling for regular quality assurance reviews.

Time adherence: Ensure all technical project tasks are executed in line with the budget assigned, where this is not possible identify the reasons and initiate timely escalation to Project Board.

Workshops: Where required prepare and facilitate analysis workshops with the customer and gather finalized detail in a timely manner.

Technical assistance: Be prepared to deliver technical work packages in any project.

Other: Other relevant tasks as required by the business.

Work with great people

Erik Meyer
Head of Global Presales
"I meet so many interesting people and companies daily in my job. I really enjoy building our ecosystem of partners."
Sofie Johansson
Customer Support Agent
"Our Customer Support is an important part of our strategy; Providing competent and good support gives us satisfied users!"
Luiza Cristina Vaetus
Customer Reference Manager - Marketing
"Customer's voices and experiences shape our identity and are at the core of our business. I am happy to be the one helping them getting their stories shared."
Razvan Costin Dobre
Software Engineer - Engineering
"A place where you meet great colleagues that support you to become the best version of yourself."
Andreea Dragomirescu
Team Manager - Enterprise Production
"We are building cool tools that help our customers do their job more efficiently"
George Catalin Dumitru
QA Automation Engineer - Post Production
"I am lucky to be a part of the nShift company because it offers me the opportunity to constantly evolve with a team that helps me when I need and appreciates me for the results obtained."
Madalina Florientina Ciucu
Front End Developer
"I find the biggest reward in building features from scratch, surrounded by bright people, our work making an impact to lots of customers."

Skills & Requirements

Professional Experience -

  • Industry expertise preferred, e.g., previous experience working within Technology/Logistics B2B/SaaS.
  • Knowledge and experience with Heavy Industry and Manufacturing is an advantage.
  • Strong written and oral communication skills in English.
  • Good communication and social skills to guide and advice our customers throughout the project cycle.

  • Technical affinity and some technical coding experience.

  • Customer facing experience

  • Positive and team-oriented attitude

  • Flexible

Please find more information in the link shared :-Transport Management System
(TMS) | Supply chain shipping software | nShift

About the company

nShift is the global leading provider of cloud delivery management solutions enabling frictionless shipment and return of almost one billion shipments across 190 countries annually. nShift’s software is used globally by e-commerce, retail, manufacturing and 3PL shippers. The company is headquartered in London and Oslo. It has over 500 employees across offices in Sweden, Finland, Norway, Denmark, United Kingdom, Poland, the Netherlands, Belgium and Romania.

Karuna Thamala | Contact Person

I'm interested

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