Consultant - TMS product

Job Description

Purpose of Role-
Consultant is a role whose mandate is to deliver complex customer solutions either as part of a team headed by a Project Manager or in an independent PM/consultant role on smaller customer engagements. Together with our project management resources the Consultant is expected to enforce a strong project culture within nShift for the benefit of successful delivery of customer projects and professional development of everyone within the department.

Overall responsibility-

1. Implementation of new TMS customers in nShift.
2. Execute on change requests from TMS customers.
3. Advice the TMS customer base.
4. Assess and estimate project tasks.
5. Identify risks in projects and changes for customers and nShift.

Responsibility includes-

Technical Tasks: Ensure all project related technician tasks are executed to the highest standards and make available for QA audits.

POC: Prepare to serve as nShift’s point of contact throughout the project lifecycle when required.

Success criteria: Ensure all technical tasks have established success criteria, and that they are understood by all stakeholders.

Documentation: Ensure projects tasks assigned are managed through the nShift project management tool, and that time and work are registered daily, and documents archived when produced/received.

QA: Prepare solution proposals, proof of concept modelling for regular quality assurance reviews.

Time adherence: Ensure all technical project tasks are executed in line with the budget assigned, where this is not possible identify the reasons and initiate timely escalation to Project Board.

Workshops: Where required prepare and facilitate analysis workshops with the customer and gather finalized detail in a timely manner.

Technical assistance: Be prepared to deliver technical work packages in any project.

Other: Other relevant tasks as required by the business.