Planhat is looking for an experienced Customer Success Manager to join us on our journey as we are revolutionizing Customer Success. We are in a hyper-growth phase, with a platform that is loved and used by thousands of users across the world. This is a great opportunity to join an experienced and global team in an expansive phase.
As a CSM at Planhat, you will be working with leading SaaS companies and be their trusted advisor in everything related to Customer Success. We're looking for a passionate person who can make a direct connection between our customers' strategic goals and how our platform is used. You will configure Planhat to drive key processes, build relationships, and drive business results for our customers.
You will be managing a portfolio of customers, driving the initial implementation and integration, educating customers about new functionalities, best practices, industry developments, and helping increase the value Planhat delivers to their business.
As we already have Planhatters in the UK and Sweden, and would like to increase our presence there to best serve our customers - preferred candidate's location for this role is London/Stockholm. Majority of work can be done remotely but we see a value in being able to easily bring the team together from time to time.
Who we’re looking for
Flexible Work Location
Paid Parental Leave
Flexible Public Holidays
Flexible Working Hours
Meet-ups & Workations
Planhat helps companies deal with their most important topic - to grow their NRR. Modern technology companies build their business on Planhat to make their customers more successful. A single platform for the entire company, from CS to Product to Operations, to collaborate on.
Our customers are active in in a wide range of verticals from SaaS to cybersecurity, life sciences, marketplace, consulting, decarbonization, dental equipment, and everyday trying to execute on their vision. They all partner with Planhat for their unique reasons, but with the common goal centered around becoming more data-driven and proactive with their customers. Our platform is like a lego set - assembled to each person's imagination and liking.
We were founded in Stockholm, Sweden, spent the first 6 years bootstrapped building the product, and are now a globally distributed team of 100+ people across Europe, the Americas, and APAC. We're also a remote-first company (and have been since inception), but think of it more like people-first: we hire the best people where they want and need to be. Read more at www.planhat.com.
What we can give you
For employees in EMEA additional benefits will depend on the country where you are based.
TOMCulture is what we say, what we do and how we treat people
GenuineNo corporate BS - just be honest
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