Purpose of Role
nShift is on an exciting high-growth journey and we are looking for a Support Agent to join our team Support team, ensuring our customers have a great customer experience.
With nShift products being critical within our customers’ end-to-end solutions, it is imperative that they function correctly and that any issues that could affect production are resolved quickly and effectively, in a clear and professional manner.
You will work widely with many different types of cases, make demands internally or support our partners with complex troubleshooting - simply a varied everyday life together with your colleagues.
The area of responsibility includes:
Required professional qualifications:
Bonus points :
Required personality traits and skill set
Meet your Manager
Evelina Steen, Support Manager
How long have you worked for nShift?
I started working in support in May 2018, then I became team leader for the team in Gothenburg in January 2019, and manager in February 2022.
What would your current team members say about your leadership or manager style?
I think they would say that I am nice, fair and straightforward.
What do you love about nShift?
The company culture, the colleagues (especially at the Gothenburg office), and the possibility to continue to learn new things even after years in the company.
What difference will this role make to nShift if I join ?
You will make a big difference since you will be representing nShift to our customers and also internal communication.
nShift is the global leading provider of cloud delivery management solutions enabling frictionless shipment and return of almost one billion shipments across 190 countries annually. nShift’s software is used globally by e-commerce, retail, manufacturing and 3PL shippers. The company is headquartered in London and Oslo. It has over 500 employees across offices in Sweden, Finland, Norway, Denmark, United Kingdom, Poland, the Netherlands, Belgium and Romania.