Self-Service Account Manager, Client Success
- Applications are considered on a rolling basis
- Sydney
As part of the Self - Service team, our Account Manager is responsible for managing, retaining, and growing a multi-million dollar portfolio of Meltwater’s clients in Australia. Our self-service Account Manager will be a high-performance individual who is obsessed in delivering an outstanding customer experience every day!
You will work be able to gain key insights based on data and work in partnership with our clients to enable them to increase their usage of Meltwater’s world-class product suite whilst you are keenly focused on driving retention and growth.
What You'll Do:
- Be the point of contact in matters relating to clients account strategy and needs while building and strengthening client relationships to achieve long-term partnerships
- Conduct client business reviews to track the health of your accounts, while listening to customer feedback and proactively discovering areas of improvement
- Take ownership of monthly churn / retention and growth targets for your specific client accounts
- Proactively identify issues that may impact a renewal, and engage all available resources to resolve any knots
- Track client’s usage of and activity level on our platforms to monitor the health / risk status of your accounts
- You will be expected to demonstrate a thorough understanding of Meltwater’s products to drive engagement and adoption through all stages of the client life cycle and renewal process.
Who You Are:
- Experience working in a fast paced, sales environment where you have managed multiple accounts in a portfolio (at least 200 + accounts in a portfolio)
- Highly energetic individual who is willing to jump in and get things done
- Motivated by delivering an outstanding customer experience each day
- Able to suggest innovative ways to solve your client’s problems
- 2 + years' experience in an Account Manager role
- Hold full, unrestricted working rights in Australia
What We Offer:
- Competitive compensation package, with uncapped monthly commissions and quarterly bonuses!
- Empowerment in your role and career growth opportunities
- Global presence & a uniquely Meltwater culture like no other
- Both flexible work arrangements & vibrant offices with well-stocked pantries
- Team activities and events
Work with great people
Great Place to Work
Competitive salary & bonuses
Work-life balance
Vibrant office space and well-stocked pantry
Progression and empowerment
Diverse, high-performance & collaborative teams
Flat hierarchy and strong support groups
A uniquely Meltwater culture like no other!
About the company
About Meltwater
With 20 years of experience in the field of online media monitoring, Meltwater is a global leader in media intelligence and social analytics SaaS solutions - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights. Through Meltwater's platforms, our clients are well equipped to stay on top of billions of online conversations and extract relevant insights - allowing them to strategically manage their brands and stay ahead of their competition. Over 30,000 of the world’s most respected brands rely on Meltwater to help inform their marketing & communications strategies and executive decision making. With over 55 offices and 2,000 employees worldwide, Meltwater is a truly global partner offering best-in-class support through our local customer success teams.
Our Belief in People
For almost 20 years, Meltwater has maintained a very unique culture based on a foundation and belief in people and the potential they possess, regardless of experience. Our motto? When you have the right people in the right working environment, great things happen. There are 2,000 members of the Meltwater family residing in 55 offices across 25 countries around the world. No matter what office you’re in, you’ll be surrounded by the best colleagues you’ve ever had.
Meltwater employees embody the work-hard, play-hard spirit through our 3 core values - Moro (fun), Enere (number one) and Respekt (respect). These founding principles stem from our Norwegian roots and are why Meltwater has been named a Great Place to Work in several markets across the globe. We have high energy, open concept offices that thrive on teamwork and collaboration. We ensure our employees have easy access to management and learn quickly from those around them.
At Meltwater, the average isn’t good enough. Our goal is to build a groundbreaking company where our people aspire to exceed their personal expectations. We only promote our leadership team from within the company, and our goal is to facilitate your long-term professional growth.
We keep our entrepreneurial spirit alive within every team and every department — delighting in hard work and relishing the feeling of accomplishment that comes with it.
Culture
Our values are at the core of our culture, and they can be summed up by the acronym MER, which means more in Norwegian. These values are our commitment to our employees and our customers.
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Moro [‘mo(·)ro]
Norwegian for “Fun.” We believe that in order to become successful as a whole, we should all enjoy ourselves. That’s why we promote a fun, collaborative working environment. -
Enere [‘e nðr’e]
Norwegian for “Number One.” At Meltwater, average isn’t good enough. Our goal is to build a groundbreaking company supported by a thriving culture in which our people aspire to exceed their personal expectations. -
Respekt [re’spekt]
Norwegian for “Respect.” We believe it matters how a company or an individual becomes number one. Striving to be the best doesn’t mean sharp elbows: we should all treat our colleagues and customers with respect and humility. -
MER An acronym for Moro, Enere and Respekt, which creates the Norwegian word “More.” We celebrate our victories without losing our drive to improve — whether in reaching personal goals or corporate milestones. Though simple on the surface, our values guide us in everything we do, from how we prioritize our objectives and make decisions to how we clarify expectations and measure our success.
Visit our Careers Page:https://www.meltwater.com/en/about/careers
Meltwater Australia - Talent Acquisition | Contact Person
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