Insides Sales Coordinator

Job Description

Help build Hurtigruten to become the preferred Expedition supplier among Americas distribution partners to the destinations we sail. Support relationships with trade partners to facilitate opportunities to drive sales. Work with Head of Sales, National Accounts and Regional Sales Managers to execute their business plans. Represent Hurtigruten at events and workshops.

Key Responsibilities & Accountabilities

• Assist the territory BDMs, Sales Directors, National Accounts & Head of Sales in supporting our Travel Advisor Partners, which can include but not limited to:

• Preparation and distribution of sales reports at an agency, national account and consortia level

• Follow up on new partners recently registered in Salesforce/B2B Portal; tracking of our Certified Specialists training program Agent Portal; monthly maintenance of partner profiles

• Effective communication through phone/e-mail with inquiries from our partners (product questions, booking management, brochure/marketing collateral requests, etc.)

• Become a brand ambassador for both Hurtigruten Expeditions and Hurtigruten Norway; help inspire our partners by hosting webinars, attending in-person agency trainings, consumer events, national tradeshows, FAM trips as needed

• Coordinate events such as ship visits, FAM trips, regional product launches

• Qualify and manage our Travel Advisor Reduced Rate program

• Monitor and engage with our Hurtigruten Travel Partners - Americas private Facebook group

• Maintain and update the master Americas conference/events calendar

• Some ‘cold contacting’ to new/underdeveloped accounts to seek out new partnership opportunities, support with training, inquiries

• Other duties as required and assigned

Key Personal Attributes

• Like the true spirit of expedition cruising, we are seeking an individual who is willing and able to be flexible with their time, as priorities and opportunities can change from day to day

• You are also someone who is: organized, driven, goal oriented, a team player but able to work independently on projects and meet deadlines

• You are passionate about exploring our beautiful world sustainably, you are a lover of the outdoors and are excited to learn and (quite literally) expand your horizons

Academic and Professional Qualifications

• Bachelors Degree or equivalent combination of education and experience

• 3 years of relevant sales experience

Additional Knowledge & Skillsets

• Strong knowledge of travel industry

• Computer skills including Excel, PowerPoint, Word, Outlook, Teams, Zoom

• Proficient in Salesforce

• Confident speaking in front of a crowd

• Excellent oral and written English communication skills

• Must have a valid passport and be able to travel within the USA/Canada, and internationally as required

Performance Indicators (metrics, KPIs, qualitative assessments)

• Be a role model for Hurtigruten’s core values: We Inspire, We Empower, We Explore, We Care

• Support sales to achieve targets

• Grow and deepen trade relationships

• Improve efficiencies and lower customer acquisition costs

• Launch and deliver all executables within deadlines

• Build strong working relationships with internal and external customers

Work Environment

This is a remote position and may require some travel.

Salary and Benefits

Salary range for this position is $27 to 31 per hour. Hurtigruten provides an excellent benefits package which includes competitive compensation, employer paid Medical, Vision, Dental, EAP, 401k with 4% match, 11 paid Holidays, Vacation increasing up to 2 weeks, 9 personal days, familiarization trips, excellent employee discounts, and more!

About Hurtigruten Group

Hurtigruten Group is a global brand and a pioneer in international adventure tourism. The company has approx. 3000 employees worldwide and is headquartered in Norway.

Hurtigruten is taking the cruise industry into the next century and beyond. We are building the greenest fleet of ships in the business and pushing hard to become completely emission free. Hurtigruten brings innovations such as the world's first hybrid cruise ship and fueling our vessels with waste products.

As the global leader in expedition cruise travel, we are on a mission to deepen our shared knowledge and love of the oceans to ensure their protection. In business since 1893, Hurtigruten is today the world's most sustainable expedition cruise company. Over the coming years, Hurtigruten's fleet will mainly consist of hybrid powered expedition ships and ships converted to LNG and biogas.

Hurtigruten operates premium exploration voyages to Norway, Greenland, Svalbard, Iceland, Europe, South America, Galapagos, Central America, North America, Arctic Canada, and Antarctica.

For more than 125 years, the Hurtigruten ships have been a hallmark of the Norwegian coast. Today, the fleet counts 14 - 17 to be - ships sailing to the Arctic and Antarctica, and many destinations in between. In 2019, the first of two new state-of-the-art hybrid vessels, MS Roald Amundsen, will join the fleet - as a testament to Hurtigruten's commitment to sustainability and innovation.