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Senior Customer Success Manager
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Industry

Computer/IT Services

Category

Other

Experience

Experienced

Application Deadline: Feb. 8, 2023

Location: Helsinki

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Contact Person
Kati Hautakoski

Job Description

Aibidia is looking for Senior Customer Success Managers to join their Customer Success team in Helsinki. The Customer Success team is responsible for post-sale customer coordination, taking care of overall customer satisfaction and expansion. The Customer Success team is part of Aibidia’s Growth team that works in close collaboration with the Product and Subject Matter Experts.

Aibidia is revolutionizing cross-border business management with its digital transfer pricing B2B SaaS solutions. When you start, you’ll first get to know Aibidia’s solution, terminology and how to help clients to configure their existing Transfer Pricing documentation and processes to Aibidia platform. As a Senior Customer Success Manager, you will

  • Design and implement effective customer success processes and workflows

  • Oversee customer engagement strategies to ensure customer satisfaction and retention

  • Collaborate with cross-functional teams to identify and resolve customer issues

  • Analyze customer data to identify trends, opportunities, and risks and help us make data-driven decisions

  • Develop and maintain a deep understanding of our customers’ businesses and their use of our products

  • Contribute to the overall customer success strategy, including the development of training programs and knowledge sharing initiatives

Aibidia today has close to 60 employees with 15 nationalities, including sales, tax, legal and technology experts. The company is backed by leading venture capital firms Global Founders Capital and Icebreaker.vc. Aibidia is a fast-growing team that is committed to fostering an inclusive culture that celebrates diversity and work-life balance.

Requirements:

  • Bachelor’s/Master’s degree in business, economics, law, or a related field

  • A minimum of 4 years of experience in customer success or related field, preferably within Fintech/RegTech and/or consulting

  • Ability to quickly understand complex subject matters related to transfer pricing and finance

  • Strong interpersonal skills and excellent communication skills in English, both written and verbal – other language skills seen as an advantage

  • Capability to take team lead responsibility as the team grows

  • Excellent analytical and problem-solving skills

  • Knowledge of customer success methodologies, tools, and best practices

  • Ability to collaborate with internal and external stakeholders on all organizational levels

  • Ability to work in a fast-paced and dynamic environment

Aibidia can offer you

  • An opportunity to be part of a fast-growing SaaS company, revolutionizing the entire industry with a great team

  • A chance to work with interesting, global companies that see great value in Aibidia’s solution. The current net revenue retention rate is 130%.

  • A boost for your professional development – performance-based growth is part of the company culture

  • An opportunity to develop into a more responsible position within the company as your competence grows

  • A fair share of Aibidia's success, benefiting from a competitive compensation and incentive package

  • Non-hierarchical atmosphere and culture at the office

  • A competitive salary

  • A comprehensive health and parental leave benefits and additional perks

Sounds like you? Please submit your CV and cover letter in PDF-format by the latest 8th of February 2023 via our application system. Remember to use the application system, we do not accept applications by email.

Get to know Aibidia here: https://www.aibidia.com/. For more information, please contact Aibidia’s Talent Acquisition Partner / aTalent’s Recruitment Manager Kati Hautakoski ([email protected], +358 50 552 0419).

Apply now

About the company

Aibidia is a young Tech company on a mission to revolutionize transfer pricing. We are about to define an entirely new category. Our cloud-based platform helps companies, advisors and tax authorities optimize all aspects of transfer pricing, from documentation to analytics. Aibidia is providing the #1 digital transfer pricing solution in the market, rapidly gaining international clients from across a wide range of industries. On our way to global markets, we are backed by great VCs like Icebreaker.vc and Global Founders Capital, helping us to reach unicorn status.

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