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IT Service Delivery Manager Norway

  • Applications are considered on a rolling basis
  • Oslo
  • Applications are considered on a rolling basis
  • Oslo

We are looking for an IT Service Delivery Manager to check in with us in Norway!

We offer an exciting role with varied work in a fast paced environment.

In this position you will act as a very important bridge between Group IT, Hotel Managers, IT Point of Contact’s and hotel & support office staff. You will travel approximately 20% of your time and from what we can foresee now, the region would be the western parts of Norway.

Main activities and responsibilities:

  • Responsible for the delivery of IT Services to our hotels at New Openings (including take overs), Closings (and Exits), Re-brandings and Renovations as well as in major roll-out projects.
  • Managing IT and Vendor resources to ensure Service Delivery according to set plan.
  • Responsible for the relationship between Group IT and our hotels, specifically follow up and report back regarding Service quality and delivery, drive all Hotels to run IT Services according to current Service Catalogue and roadmaps, managing demands from key stakeholders at the Hotels and Country Management Team as well as train and coach the IT Point of contact’s at the hotels
  • Responsible for the Local IT Infrastructure status, cost follow up etc.
  • Tight and clear collaboration with group IT to improve IT Services and IT Service delivery.

Work with great people

Helena Blomberg
Call Centre Manager
"I get great opportunities for development and do it together with lovely colleagues."
Oscar Brehmer
Communication Manager
"At Scandic I can truly be myself. Scandic has a caring culture with competent people who will happily learn from each other."

Skills & Requirements

Experiences you bring and share with us:

  • Technical and operational knowledge in regards to network, workplace (PC & OS), TV-systems, telephony, digital signage and other technical hotel/hospitality operation platforms and systems. No experience from hotel/hospitality? No worries! If you think your technical knowledge is a match, please reach out anyhow.
  • Good planning skills and able to manage your own work, ensures deliveries on time with quality.
  • Problem solving attitude. As we all know, things does not always go as planned but we always do our very best to deliver a world class customer experience.
  • Enjoys to improve and refine ways of working.
  • To enjoy this role, you must like to work independently as well as in a team. You also need to enjoy meeting a lot of people and travel to our hotels (mostly in Norway).

Information about the position:

This is a full-time employment. You will be part of Group IT which is a European function even though we have most of our presence in the Nordics. In Norway you will be part of a small and lovely IT Service Delivery Manager team.

All applications will be processed continuously, so please apply as soon as possible. Great emphasis will be placed on personal qualities.

If you have ambitions to develop, we will give you the opportunity to grow in your role. The development opportunities within our organization are endless. We are looking forward to welcoming you to Scandic.

Great Place to Work

  • Professional and personal development

  • Partner discounts

  • Family & Friends discounts

  • Discounts when eating, drinking & staying with us

  • Flexible office working hours

  • Competitive pension scheme

About the company

We know that we reach further when we assent to our differences. At Scandic we want you to be yourself and develop in the direction you want to go, with the foundation of safe conditions and fair agreements. Bring your experiences, engagement and your way of thinking – contribute to a culture where we genuinely care about each other, our guests and our planet. Welcome to Scandic.

Do you share our values?


Visste du att...TOM

TOM...uppmuntrar alla att göra skillnad för miljön och att det var en av våra kollegor inom housekeeping som kom på idén om ”häng-upp-handduken”.

TOM...i Sverige blivit rankad som besöksnäringens mest attraktiva arbetsgivare flera år i rad, i Visitas årliga undersökning.

TOM... bara serverar kaffe som serveras är ekologiskt och Fairtrade eller UTZ-certifierat.

TOM...tack vare vårt stora miljöengagemang, blivit rankad som branschens mest hållbara arbetsgivare elva år i rad, av Sustainable Brand Index.

TOM...under 2014 inledde ett samarbete med organisationen Real Stars, centrerat kring ”Fair Sex”, dvs. arbete mot människo- och sexhandel.

Did you know that...TOM

TOM... Scandic was the first hotel chain to ask our guests to re-use their towels. Today, the hang-up-your-towel concept is standard at hotels around the world.

TOM... More than 4 out of 5 of our hotels are eco-labelled and the proportion is growing all the time.

TOM... we only serve coffee that is ecologic, and FairTrade or UTZ-certified.

TOM...thanks to our engagement in sustainability matters we have been named the most sustainable brand in the hotel industry, eleven years in a row, by Sustainable Brand Index.

Jenny Holmberg | Contact Person

I'm interested
Scandic Hotels Group

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