About the Department: Global Delivery Services (Professional Services)
Meltwater’s Professional Services team focuses on media insights & analytics. We take responsibility for curating bespoke reports and managing key projects of our biggest clients. We deliver business-essential intelligence reports based on our keen analyses of various media outlets across traditional and social media channels.
Our core competency of high adaptability to client’s requirements and fast turnarounds comes from the unique team of individuals composed of diverse insights & analytics skills. We always strive to break new grounds, constantly focusing on solution-oriented approaches and at the same time developing every individual to his or her full capacity.
What You'll Do
The Project Manager, Insights Quality role is an exceptional opportunity to develop and deepen your analytical and project management skills, client servicing abilities, and grow your leadership experience, all while thriving in a fast-growing and versatile organization that offers you empowerment and autonomy.
As a Project Manager of Insight Quality Assurance, you will be responsible for working with internal stakeholders from the Professional Services and Enterprise Sales and Customer Success teams in North America to capture and distill the purpose of deliverables. In this role you will also be responsible for continuously improving quality through process refinement and data driven decision making.
Critical Job Responsibilities:
Technical & Operational:
Develop checklists and tracking tools to ensure adherence to data quality control standards
Drive the effectiveness of current available metrics and the feasibility of data collection for the development of new metrics for analysis projects
Analyze data sets and review standard of reporting/project deliverables done by the teams, ensuring that reports are sent to clients within SLAs and in an efficient, accurate and timely manner
Develop plans for projects in alignment with business objectives. Conceive templates, dashboards and other visualization tools for specific projects
Build strong relationships with key stakeholders across Professional Services and Enterprise teams
Generate reports to share insights from research and analysis with other departments and/or stakeholders in high quality
Solves a range of complex problems, exercise judgements based on the analysis of multiple sources of information (e.g. oversight of data aggression, improvements to training and processes, etc.)
Collaborate across different teams and stay up-to-date on industry changes, to maintain an edge in proposing best-in-class media insights reports and deliverables for clients
Oversee efficiency of workflows - Proactively monitoring and reviewing workflows, identify potential workflow issues that require assessment & review with clients
Assist users, technical staff and management to determine and resolve issues associated with project implementation.
Ensures all roles and levels are using and adhering to the same methods, tools, approaches, procedures and standards
People Development & Management:
Be a culture champion - assist to build and drive the overall culture and vision of the team by leading by example, while also nurturing the development and potential of each team member
Ensure constant close communication with team to ensure any changes to deliverables are executed, delivered and archived accordingly
Acts as a resource for colleagues with less experience.
Identify challenges within the team, including workflow, welfare and scheduling. Conduct peer-to-peer reviews to ensure maintenance of quality.
Team Development - Liaise with solutions analysts to identify and execute training needed to optimize team's overall skills.
Hybrid work opportunity
Must be located within radius of a Meltwater Professional Services North America location
Not eligible for relocation
Skills & Requirements
Minimum of 4 years of experience in an analytical, product/project management and/or customer facing role
Relevant industry experience in media insights / reporting & analytics / traditional or social media / media agencies & public relations / digital marketing / marketing & communications.
Experience working with Enterprise clients
Fluent in additional language(s) beyond English, is a plus
Bachelor’s degree or above. Preferably in communication / marketing / media related major
Computational thinking and problem solving
Communication and digital literacy
Excellent written and verbal communication
About the company
*The sky is the limit at Meltwater. *
At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions.
Our award-winning culture is our north star and drives everything we do – from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products — and making sure to celebrate our successes and have fun along the way.
We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to reach your goals.
So, in a nutshell, that's Meltwater. We love working here, and we think you will too.
Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.
On-Line Accessibility Directive: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us here for assistance.