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Customer Support Engineer

  • Applications are considered on a rolling basis
  • Almere
Ik ben geïnteresseerd
  • Applications are considered on a rolling basis
  • Almere

Wie wij zijn?

Wij zijn Sectra: een Zweedse wereldspeler op het gebied van Medical Imaging IT en op zoek naar jou! In Nederland zijn wij marktleider en helpen zorgprofessionals overzicht te houden over alle diagnostische beeldvorming zoals bv. CT en MRI scans. Wij creëren één persoonlijke digitale werkplek die plaats onafhankelijk is en toegang geeft tot alle relevante diagnostische applicaties en beelden. Onze oplossingen stellen o.a. Radiologen, Cardiologen en Pathologen in staat patiënten te volgen, eenvoudig onderzoeks- resultaten te vergelijken en diagnoses nog sneller en preciezer te stellen.

Wat ga jij doen?

Jij komt te werken in een snelgroeiende organisatie met een dynamisch team en een open cultuur. Je werkt nauw samen binnen het lokale supportteam en onderhoudt banden met collega’s uit de hele wereld.

Je bent verantwoordelijk voor de Enterprise Image Management systemen waar onze klanten dagelijks mee werken. Samen met het team zorg jij ervoor dat deze probleemloos blijven werken. Met geavanceerde tools duik je in hun systeem om de oorzaak te achterhalen. Hulp van onze internationale collega’s kan hierbij nodig zijn. Als je de oplossing gevonden hebt, stem je die zorgvuldig af met de klant om de continuïteit van de zorg te waarborgen. Is jouw oplossing ook van belang voor andere Sectra klanten dan ga je dat preventief organiseren en uitrollen.

Wekelijks overleg je met het team en deel je jouw bevindingen lokaal en internationaal. Regelmatig bezoek je onze klanten om patches en bug fixes uit te voeren. Je ontwikkelt je tot specialist, volgt regelmatig diverse interne- en externe trainingen en bezoekt soms ook je buitenlandse collega’s.

Work with great people

Brian Antunes
System Engineer
"I have always been passionate about technology and using technology to resolve issues facing society. At Sectra, that is exactly what we are doing."
Frida Börnfors
Software Engineer
"There is a high level of dedication among the employees at Sectra – everyone takes pride in what they do and they work hard to deliver customer value."
Brian Antunes
System Engineer
"I have always been passionate about technology and using technology to resolve issues facing society. At Sectra, that is exactly what we are doing."
Frida Börnfors
Software Engineer
"There is a high level of dedication among the employees at Sectra – everyone takes pride in what they do and they work hard to deliver customer value."
Brian Antunes
System Engineer
"I have always been passionate about technology and using technology to resolve issues facing society. At Sectra, that is exactly what we are doing."
Frida Börnfors
Software Engineer
"There is a high level of dedication among the employees at Sectra – everyone takes pride in what they do and they work hard to deliver customer value."
Brian Antunes
System Engineer
"I have always been passionate about technology and using technology to resolve issues facing society. At Sectra, that is exactly what we are doing."
Frida Börnfors
Software Engineer
"There is a high level of dedication among the employees at Sectra – everyone takes pride in what they do and they work hard to deliver customer value."
Brian Antunes
System Engineer
"I have always been passionate about technology and using technology to resolve issues facing society. At Sectra, that is exactly what we are doing."
Frida Börnfors
Software Engineer
"There is a high level of dedication among the employees at Sectra – everyone takes pride in what they do and they work hard to deliver customer value."
Sebastian Fridell
Software Engineer
"My colleagues always take the time to help me with my challenges and they are 100% focused on helping the customer and developing the most secure products in the market."
Carl Folkesson
Software Engineer
"In every part of my work there is a problem that needs to be analyzed and resolved, and the feeling when you finally resolve that problem is one of the best feelings in the world."
Johan Carlegrim
General Manager
"For me, Sectra is a great place to work. While everyone at Sectra is highly skilled and professional, they are also easy-going and friendly."
Ahmed Aouicha
Support Engineer
"My passion is helping people, and I like the responsibility that comes with my role."
Hanna Bäcker
First Line Support and Upgrade Coord
"Our customers often call us during emergencies, and we have to solve their problems quickly. It’s clear that our work has a real impact on patients' lives."
Elin Häger
Technical Project Manager
"I really like that my role at Sectra is combined leadership with in-depth technical knowledge of our products."
Dave Knight
Project Manager
"The general atmosphere and support from colleagues are what I like the most about my work."
Sonia Maria
Account Manager
"Sectra is a great place to work. From the fantastic work atmosphere to the cooperation between employees, to the freedom to do our job to deliver the best solutions to the customers.”"
Lindsay van Ballegooij
Account Manager
"Our customers are passionate and take part in the development of our products. Every customer visit gives me new ideas and insights which can be taken back to my colleagues.”"
Zoe Varricchio
Project Manager
"Regardless of how long you have been with our organization, your ideas are always taken into consideration, and provided that they are worthwhile, they tend to be implemented."
Stephanie Dahl
Project Manager Global Search
"From day one, Sectra has felt like home for me. Working with great people, many of who I consider to be close personal friends is a luxury I do not think I will be able to find elsewhere."
Johan Uppman
Software Engineer
"My journey at Sectra started with a summer job at Sectra Communications. After that, I was hooked."
Rober Kloosterman
Support engineer
"I began working a couple of days a week as a support assistant during my studies. Combining the theory from my studies with practical, real-world experience was a great way to learn."

Vaardigheden en vereisten

Jij

Jij hebt een flinke dosis ICT kennis en affiniteit met de gezondheidszorg. Met jouw analytisch vermogen help je graag anderen met het in kaart brengen van ICT problemen. Je neemt initiatief om deze op te lossen en te voorkomen bij andere klanten. Jij bent praktisch, flexibel, klantgericht en leergierig, maar ook in staat te relativeren met gevoel voor humor.

Wat wij bieden

Jij gaat als Customer Support Engineer aan de slag met een breed scala van technisch uitdagende vraagstukken op het gebied van HL7, Python scripting, DICOM, Windows Server, Networking en SQL databases. Je helpt om onze nr. 1 positie te behouden en nieuwe markten te veroveren en hebt er plezier in om het beste uit jezelf en anderen te halen.

We lunchen dagelijks samen, hebben maandelijks een Rocking Friday en ondernemen ook buiten het werk gezamenlijk activiteiten zoals borrels, sporten of team uitjes. Op deze manier zorgen voor een goede sfeer en behalen we samen de successen. Het betreft een full-time functie (40 uur) salaris en bonus zijn marktconform.

Great Place to Work

  • Great colleagues

  • Personal development

  • Innovation & technology

  • Global environment

  • Working close to customers

  • Making a difference

  • Göra skillnad

  • Personlig utveckling

  • Global miljö

  • Grymma kollegor

  • Innovation och teknologi

  • Kundfokus

  • Fantastiske kollegaer

  • Arbejde tæt på kunderne

  • Innovation & Teknologi

  • Globalt miljø

  • Personlig udvikling

  • Gør en forskel

  • Je maakt écht verschil

  • Persoonlijke ontwikkeling

  • Duurzaamheid

  • Leuke collega’s

  • Innovatie & Technologie

  • Werk samen met medische professionals

  • Gjøre en forskjell

  • Personlig utvikling

  • Globalt miljø

  • Fantastiske kollegaer

  • Innovasjon og teknologi

  • Arbeide nær kunder

Over het bedrijf

Sectra develops and sells cutting-edge solutions for medical IT and cybersecurity. We help hospitals and those who are training future healthcare personnel to improve their efficiency so that patients can receive better care. We also support and help defense, authorities, and critical social functions to secure their communication against eavesdropping and protect their systems against unauthorized access. This is how we create conditions for a healthier and safer society.

One thing that identifies us at Sectra is our customer obsession— our ability and willingness to understand, create value for and stand up for our customers. This shared priority is at the core of our culture. Our customers describe this as having the knowledge to meet expectations, the passion to exceed them. As we hire for attitude and ability - train for skill, we happily expand your knowledge, if you bring the passion and willingness to learn.

Monique Meijn | Contact Person

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