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Enterprise Client Success Team Leader, JAPAN

About the Enterprise Client Success Team Leader

You will lead a dedicated Enterprise Account Management team in the Japan region and focus on key strategies to maintain our existing client base and increase growth opportunities. You will be responsible for developing key retention and growth sales strategies, tactics and action plans, as well as hiring, developing and leading a high-performing team to meet and exceed sales goals.

Your background in relationship and client management coupled with experience in team leadership will enable you to develop strategies and enhance our team’s capabilities in Japan.

This is an exciting opportunity to influence Meltwater’s overall success and growth in Japan. The role will be based in Tokyo and require Japanese and English language capabilities.

What will you be doing?

  • Develop and implement strategies to retain and grow key enterprise accounts
  • Lead a team of individual contributors such as Account Managers and Account Associates
  • Drive Account Planning to ensure retention, upsells and cross sell opportunities are managed appropriately
  • Manage enterprise clients directly as well as support the team to grow their territory
  • Drive, manage and attain revenue goals
  • Recruit, hire and onboard top talent onto your team
  • Partner with other customer-facing functions to develop strategies and execute plans that maximize growth, customer retention, and account expansion
  • Leading by example - you will set the standard, demonstrate hard work and hold your team to account on similar standards

Work with great people

Christina Yu
Managing Director
"Taking a job in sales took a lot of courage because it’s all about taking full ownership of my accomplishments and unlocking new sales targets."
Irene Shen
Client Success Manager, Hong Kong, Macau and Taiwa
"By providing a consistent and reliable experience for my clients, I can cultivate and preserve the trust while providing actual values to them."
Carmen Wong
Account Executive, Hong Kong, Macau and Taiwan
"Meltwater is a company tilled with top sales leadership, and the fast-paced dynamic environment has really changed my personal standards and priorities."
Samuel Lin
Analyst Manager, Media Insights & Analytics Team
"An average analyst only follows the instructions of others, but a high performing analyst creates impact to clients through new perspectives."

Skills & Requirements

What You'll Bring...

  • 6 + years of experience in account management
  • Background in SaaS or consulting, managing key accounts in Japan
  • At least 2 years experience leading successful sales teams
  • Ability to forecast accurately and provide timely updates to senior leadership on sales targets
  • Professional proficiency in English and Japanese
  • Strong interpersonal communication skills (verbal and written)
  • Entrepreneurial mindset & willing to lead from the front
  • Analytical and data oriented across a variety of sales & business metrics

What We Offer:

  • Competitive compensation package, with uncapped monthly commissions and quarterly bonuses!
  • Fast career progression and empowerment in your role
  • Flat hierarchy with diverse, high-performance & collaborative teams
  • Global presence and a uniquely Meltwater culture like no other
  • Both flexible work arrangement & vibrant office space with a well-stocked pantry
  • Generous vacation leave
  • Monthly fitness allowance
  • Prizes, spiffs, and additional sales incentives
  • Training programs, conferences, seminars for your personal and professional growth
  • Comprehensive Medical insurance for you
  • Business travel life insurance
  • Commute support(通勤手当)
  • Fun team outings
  • And more…

Equal Opportunity

Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.

Great Place to Work

  • Competitive salary & bonuses

  • Accelerated Career Path

  • Responsibility & Ownership from Day One

  • An Irreverent & Fun-Filled Work Environment

  • Overseas Conference & Progression Opportunities

  • Generous vacation leave & medical benefits

  • Diverse, high-performance & collaborative teams

  • Flat hierarchy and strong support groups

  • A uniquely Meltwater culture like no other

  • Global presence with flexible work arrangements

About the company

Meltwater helps companies make better, more informed decisions based on insights from the outside. We believe that business strategy will be increasingly shaped by insights from online data. Organizations will look outside, beyond their internal reporting systems to a world of data that is constantly growing and changing. Our customers use these insights to make timely decisions based on real-time analysis.

More than 25,000 companies use the Meltwater media intelligence platform to stay on top of billions of online conversations, extract relevant insights, and use them to strategically manage their brand and stay ahead of their competition. With more than 50 offices on six continents, Meltwater is dedicated to personal, global service built on local expertise. Meltwater also operates the Meltwater Entrepreneurial School of Technology (MEST), a nonprofit organization devoted to nurturing future generations of entrepreneurs.


Agne Radlinskaite | Contact Person

I'm interested
Meltwater GCA

Tokyo, Japan
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