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Customer Support Specialist, Vaasa, Finland

  • Applications are considered on a rolling basis
  • Vaasa
  • Applications are considered on a rolling basis
  • Vaasa

Are you a great communicator, who is interested in problem solving? Then you should continue reading. Epassi is growing and we are looking for a Customer Support Specialist to Vaasa, Finland. The role is remote at first, but later it will be hybrid (partly from the office and partly remote).

Epassi’s purpose is to boost everyday well-being. We are the market leader in mobile payments for employee benefits in Northern Europe – our solution combines all the benefits into one mobile app. Epassi’s team is made of highly skilled people from top notch business developers, designers and software engineers to passionate sales, marketing and customer support professionals (a total of 150 employees in 3 countries). Epassi is awarded by the Financial Times as one of the fastest growing companies in Europe.

About the role:

You’ll be the face of the company interacting with our important stakeholders – end-users, clients and partners. You will efficiently resolve customer support cases and guide our stakeholders from a technical and product perspective through the user-journey.

You are keen on being informed and keeping up to date in all different aspects of the product to have a good and solid knowledge level and be prepared to offer best-in-class service to our stakeholders.

Besides that, you will be doing customary administrative tasks such as opening snail mail and sorting material.

About you:

  • 1-2 years of work experience within a customer service or other relevant experience
  • You strive towards always giving the best possible service.
  • You are effective, structured and have an eye for details.

  • You’re a fast learner and easily grasp new information.

  • You are as good working independently as you are a team player.

  • You’re easy-going and love taking initiatives.

  • Finnish and English languages are required, Swedish is a plus

What's in it for you?

We are a team of great enthusiastic and supportive people across Europe. We create world-class digital services that create real value for employers, employees, merchants, and our partners. Beside that you will get market-leading employment benefits like private health care, wellbeing benefit & flexible working time.

You’ll work for a company that cares about your wellbeing and development. A down to earth and flat organization that moves fast and focus on growth. You’ll have colleagues that are very ambitious and at the same time cares for your personal success and the success of the whole team.

The position will be filled immediately when a suitable person is found, so don’t hesitate to apply via careers site as soon as possible. Hiring manager for this position is Head of Customer Support & Operations, Jenni Nevala. If you want more information about this particular role or want to know more about us as a company, please contact [email protected].

Work with great people

Tianran Li
Product Owner
"Epassi is a youngster who is energetic and brings the best to the people. Best things working at Epassi is that we have good benefits. You can always learn something new and implement it in practice."
Aleksandra Wnuk
Backend Developer
"Work environment at Epassi is healthy and not stressful, and you can take part here in many interesting projects."
Marcin Gołubienko
Full Stack Developer
"During my work experience, I’ve got opportunity to touch every aspect of software delivery - not only from coding point of view."
Alexandra Andersson
Customer Service Agent
"The best thing about working at Epassi is colleagues. It is easy to get along with everyone, regardless of age and origin! My team has a good team spirit and we work well together to meet our goals!"

Great Place to Work

  • Flexible working times

  • Hybrid- working style

  • Modern working tools

  • International environment

  • Benefit package for wellbeing support

  • Private health care

About the company

Epassi is an innovative fintech company, our purpose is to boost everyday well-being.

We are the market leader in mobile payments for employee benefits in Northern Europe – our solution combines all the benefits into a single mobile app. Epassi’s team is made of highly skilled people from top notch business developers, designers and software engineers to passionate sales, marketing, and customer support professionals (a total of 150 employees). Epassi is awarded by the Financial Times as one of the fastest growing companies in Europe.


2007Epassi is founded

2008Launching the Sport & Culture benefits – the first mobile-payable benefits in Europe

2013Launched the commuting benefit.

2014Won the Deloitte Technology Fast 50 programme in Finland.

2015Epassi acquires Min friskvard and expands to Sweden

2016Alipay cooperation accepting payments from Chinese customers

2017Launching the Wellbeing benefit & acquiring Tyky Finland

2018Epassi offers Alipay outside of Finland cooperation with Siirto&Vipps

2019September - Pekka Rantala appointed CEO (former CEO Rovio Entertainment) October - Bregal Milestone Acquired controlling stake in ePassi.

2020January - Epassi and Finnair loyalty program partnership. March - Epassi acquires ActiWay further expanding Swedish presence May - Epassi and Wolt online food delivery partnership

2021Epassi acquires Sodexo BRS Sweden and Eazybreak Oy - cements its position as the Nordic champion for employee benefits

Margarita Hiltunen | Contact Person

I'm interested