Customer Support Specialist, Vaasa, Finland

Job Description

Are you a great communicator, who is interested in problem solving? Then you should continue reading. Epassi is growing and we are looking for a Customer Support Specialist to Vaasa, Finland. The role is remote at first, but later it will be hybrid (partly from the office and partly remote).

Epassi’s purpose is to boost everyday well-being. We are the market leader in mobile payments for employee benefits in Northern Europe – our solution combines all the benefits into one mobile app. Epassi’s team is made of highly skilled people from top notch business developers, designers and software engineers to passionate sales, marketing and customer support professionals (a total of 150 employees in 3 countries). Epassi is awarded by the Financial Times as one of the fastest growing companies in Europe.

About the role:

You’ll be the face of the company interacting with our important stakeholders – end-users, clients and partners. You will efficiently resolve customer support cases and guide our stakeholders from a technical and product perspective through the user-journey.

You are keen on being informed and keeping up to date in all different aspects of the product to have a good and solid knowledge level and be prepared to offer best-in-class service to our stakeholders.

Besides that, you will be doing customary administrative tasks such as opening snail mail and sorting material.

About you:

• 1-2 years of work experience within a customer service or other relevant experience
• You strive towards always giving the best possible service.

• You are effective, structured and have an eye for details.

• You’re a fast learner and easily grasp new information.

• You are as good working independently as you are a team player.

• You’re easy-going and love taking initiatives.

• Finnish and English languages are required, Swedish is a plus

What's in it for you?

We are a team of great enthusiastic and supportive people across Europe. We create world-class digital services that create real value for employers, employees, merchants, and our partners. Beside that you will get market-leading employment benefits like private health care, wellbeing benefit & flexible working time.

You’ll work for a company that cares about your wellbeing and development. A down to earth and flat organization that moves fast and focus on growth. You’ll have colleagues that are very ambitious and at the same time cares for your personal success and the success of the whole team.

The position will be filled immediately when a suitable person is found, so don’t hesitate to apply via careers site as soon as possible. Hiring manager for this position is Head of Customer Support & Operations, Jenni Nevala. If you want more information about this particular role or want to know more about us as a company, please contact [email protected].