Oh oh! Awesome! {$ msg.text $} ({$ msg.count $})
Enterprise Customer Success Intern
I'm interested

Industry

Media Intelligence

Category

Sales & Business Development

Experience

Entry level

Contact Person
Jessie Qin

Job Description

Location: YF Life Tower, 33 Lockhart Road, Wanchai, Hong Kong


About This Role

You will work with various Enterprise Key Account Director to drive strategy, engagement, and widespread product adoption through all stages of the client life cycle among 20-40 of our high yield and high potential clients. You will be supervised by the Key Account Directors and responsible for translating media coverage into business insights.

Success in this position requires exceptional consultation and critical thinking skills, strong business acumen, the ability to thrive in a dynamic, team-focused environment, and a passion for helping clients achieve results. Measures of success include product engagement rate, client satisfaction and retention levels, and contribution to the overall sales team.

What you will be doing?

  • Assist the team to service Meltwater clients in achieving their media monitoring goals
  • Responsibilities include media monitoring, media data analytics, deep diving into competitor landscape analysis, brand audit reports, consumer insights reports, campaign performance reports, tracking media exposure and volume, etc
  • Utilize our Meltwater proprietary software, Microsoft Excel, PowerPoint and other analytics tools extensively, to cover the end-to-end process of pulling out raw data, analyzing and extracting insights.
  • Work extensively with the team to assist in on-boarding training, customers’ need analysis and enhancing the customer satisfaction
  • Nurture and strengthen clients understand of the media space and their brand’s performance

Skills & Requirement

  • Bachelor’s Degree. All majors welcomed
  • Can work full time for at least 3 months starting from January, hybrid working mode (possibility to work remotely up to 3 days per week)
  • Good command of writing skills in and English, Cantonese and Mandarin
  • Attention to detail
  • Proficient in using Microsoft Excel, pivot tables, Vlookup, etc
  • Team player, innovative and proactive to make contributions to team
  • Strong analytical skills and logical thinking - ability to translate data into actionable insights, uncover correlations and ask “What does this mean?” to the data
  • Willingness to learn more
About the company

About Meltwater

With 20 years of experience in the field of online media monitoring, Meltwater is a global leader in media intelligence and social analytics SaaS solutions - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights. Through Meltwater's platforms, our clients are well equipped to stay on top of billions of online conversations and extract relevant insights - allowing them to strategically manage their brands and stay ahead of their competition. Over 30,000 of the world’s most respected brands rely on Meltwater to help inform their marketing & communications strategies and executive decision making. With over 55 offices and 2,000 employees worldwide, Meltwater is a truly global partner offering best-in-class support through our local customer success teams.

__

Our Belief in People

For almost 20 years, Meltwater has maintained a very unique culture based on a foundation and belief in people and the potential they possess, regardless of experience. Our motto? When you have the right people in the right working environment, great things happen. There are 2,000 members of the Meltwater family residing in 55 offices across 25 countries around the world. No matter what office you’re in, you’ll be surrounded by the best colleagues you’ve ever had.

Meltwater employees embody the work-hard, play-hard spirit through our 3 core values - Moro (fun), Enere (number one) and Respekt (respect). These founding principles stem from our Norwegian roots and are why Meltwater has been named a Great Place to Work in several markets across the globe. We have high energy, open concept offices that thrive on teamwork and collaboration. We ensure our employees have easy access to management and learn quickly from those around them.

At Meltwater, the average isn’t good enough. Our goal is to build a groundbreaking company where our people aspire to exceed their personal expectations. We only promote our leadership team from within the company, and our goal is to facilitate your long-term professional growth.

We keep our entrepreneurial spirit alive within every team and every department — delighting in hard work and relishing the feeling of accomplishment that comes with it. __ __

Culture

Our values are at the core of our culture, and they can be summed up by the acronym MER, which means more in Norwegian. These values are our commitment to our employees and our customers.

  • Moro [‘mo(·)ro]
    Norwegian for “Fun.” We believe that in order to become successful as a whole, we should all enjoy ourselves. That’s why we promote a fun, collaborative working environment.
  • Enere [‘e nðr’e]
    Norwegian for “Number One.” At Meltwater, average isn’t good enough. Our goal is to build a groundbreaking company supported by a thriving culture in which our people aspire to exceed their personal expectations.
  • Respekt [re’spekt]
    Norwegian for “Respect.” We believe it matters how a company or an individual becomes number one. Striving to be the best doesn’t mean sharp elbows: we should all treat our colleagues and customers with respect and humility.
  • MER An acronym for Moro, Enere and Respekt, which creates the Norwegian word “More.” We celebrate our victories without losing our drive to improve — whether in reaching personal goals or corporate milestones. Though simple on the surface, our values guide us in everything we do, from how we prioritize our objectives and make decisions to how we clarify expectations and measure our success.

****

Visit our Careers Page and find out more!

Global: https://careers.meltwater.com/

Greater China:https://www.meltwatercncareer.com/

I'm interested