About the Department: Global Delivery Services (Professional Services)
Meltwater’s Professional Services team focuses on media insights & analytics. We take responsibility for curating bespoke reports and managing key projects of our biggest clients. We deliver business-essential intelligence reports based on our keen analyses of various media outlets across traditional and social media channels.
Our core competency of high adaptability to client’s requirements and fast turnarounds comes from the unique team of individuals composed of diverse insights & analytics skills. We always strive to break new grounds, constantly focusing on solution-oriented approaches and at the same time developing every individual to his or her full capacity.
About the Role: Project Coordinator
The Project Coordinator role is an exceptional opportunity to develop and deepen your analytical and project management skills, as well as stakeholder and relationship management skills, all while thriving in a fast-growing and versatile organization that offers you empowerment and autonomy.
In this role, you will report to the project manager for our professional services resource and project management tool, Kantata. Our analyst teams around the world use the platform to manage portfolios and client relationships, centralize communications, track and assess the profitability of projects, and manage resources planning.
You will be responsible for supporting our global teams in their usage, and applying a keen understanding of our business needs to better adapt and leverage the tool. You will be working with stakeholders of varying levels across global teams to understand their use case, helping identify areas of customization while maintaining global consistency.
Purpose of the Role:
The Project Coordinator will be a new role within Delivery Services, to evaluate and standardize the way our teams utilize our project management platform
This role will play a critical part in establishing a global standard for usage and maintaining/holding teams accountable to that standard
Serve as an empathetic liaison, and be able to understand unique stakeholder needs and adapt to them while ensuring consistency within and across teams
Act as a resource for colleagues with less experience
Critical Job Responsibilities:
Technical & Operational:
Monitor and audit data regularly to ensure data integrity and consistent approaches/procedures globally across all roles and levels
Develop checklists and tracking tools to ensure adherence to data quality control standards
Understand our global network of vendors and how they support each of our teams, to determine the best methodology for accounting for their costs
Maintain regular and close communications with teams to assess usage on a per team basis, help identify any challenges or opportunities for process improvement, channeling feedback to management to iterate on a global standard
Assist stakeholders with any technical or strategic questions in their day-to-day usage, serving as a subject matter expert on the tool
Brainstorm and execute initiatives surrounding adoption, usage, and learning and development
Develop training and learning resources based on identified focus areas where additional support is needed, leveraging learning platforms
Support larger related strategic initiatives, working closely with the Kantata Administrator and collaborating with relevant stakeholders as needed
Stay up-to-date on project management industry changes, to propose best practices and use cases for internal project management toola
Hybrid work opportunity
Must be located within radius of a Meltwater Professional Services location
Not eligible for relocation
Skills & Requirements
What You'll Bring
Preferred 3 years of experience in an analytical, product/project management and/or stakeholder management role
Relevant industry experience in media insights / reporting & analytics / traditional or social media / media agencies & public relations / digital marketing / marketing & communications.
Experience using project management software and tools such as Kantata, Monday.com, Asana, etc
Experience working with cross functional teams and managing stakeholder relationships
Depending on your work experience, this position will be a project coordinator or project manager role
Bachelor’s degree or above. Preferably in communication / business / analytics related major
Ability to work autonomously (with management guidance) on owned projects
Strong analytical proficiency, experience with Excel, Tableau, etc
Computational thinking and problem solving
Excellent written and verbal communication, and organizational skills
About the company
*The sky is the limit at Meltwater. *
At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions.
Our award-winning culture is our north star and drives everything we do – from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products — and making sure to celebrate our successes and have fun along the way.
We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to reach your goals.
So, in a nutshell, that's Meltwater. We love working here, and we think you will too.
Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.
On-Line Accessibility Directive: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us here for assistance.