The Key Account Manager is responsible for managing, retaining and growing a portfolio of Meltwater’s top tier clients. The Key Account Manager demonstrates a thorough understanding of Meltwater’s products and will be responsible for driving engagement and adoption through all stages of the client life cycle and renewal process.
Actively foster and manage the success of a portfolio of top tier assigned Meltwater clients
Establish a trusted relationship with each client and drive continuous value of our products
Drive engagement & adoption and foster enthusiastic, passionate clients
Be responsible for customer satisfaction, retention, and expansion of existing accounts
Collaborate with the sales teams to onboard and train new clients
Build and conduct executive business reviews , listening to customer feedback and discovering areas of improvement
Collaborate with the Growth Executive team to identify upselling and cross-selling opportunities
Negotiate and close renewal business with c-level executives and decision makers enabling you to meet or exceed your quota
Own churn, retention and growth monthly targets for your specific client accounts
Other Projects & Responsibilities may be added at the manager’s discretion
Skills & Requirements
What You’ll Bring
3-4+ years of SaaS sales experience
Experience in renewing and expanding products within existing customers
Demonstrable experience meeting/exceeding sales quotas, ideally with enterprise level customers in a fast-paced, high-velocity sales environment
Strong executive presence with excellent verbal and written communication skills, as well as client-facing presentation skills
Adept at understanding and articulating Meltwater’s products, and mapping the respective value propositions to customer needs
Enthusiasm for a fast-paced, dynamic work environment
High attention to detail and a consultative, highly tailored client experience
Outstanding time management skills, including the ability to juggle multiple projects simultaneously, prioritize effectively, and meet deadlines
Bachelor’s degree with evidence of high achievement in academics and extracurriculars
What We Will Give You
Comprehensive time off & generous leave policies
Excellent medical, dental, and vision options
401(k) matching, life insurance, commuter benefits, and parental leave plans
Collaborative, transparent and fun loving office culture
Accelerated professional development and growth programs
About the company
*The sky is the limit at Meltwater. *
At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions.
Our award-winning culture is our north star and drives everything we do – from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products — and making sure to celebrate our successes and have fun along the way.
We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to reach your goals.
So, in a nutshell, that's Meltwater. We love working here, and we think you will too.
Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.
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