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Technical Sales Manager

  • Applications are considered on a rolling basis
  • Kuala Lumpur
  • Applications are considered on a rolling basis
  • Kuala Lumpur

F-Secure makes every digital moment more secure, for everyone. We deliver brilliantly simple, frictionless security experiences that make life easier for the tens of millions of people we protect directly and through our 170 service provider partners. Our vision for cyber security is intensely human-focused and consumer driven. We believe the future of cyber security is not just great protection technology, but also the ability to bring it to the consumer in a spirit of simplicity and usability – providing a brilliantly simple security experience.

Today, we are at a unique turning point in our history. From a pioneering cyber security company, we are now founding a dynamic, consumer focused, partner driven company: highly profitable with a strong, global market presence and growth focus.

We are looking for a Senior Technical Service Manager within our TSM Team for our APAC region. In this role you will get to work with our local Sales team and be part of the global TSM community. The TSM works on Pre and Post Sales within the Partner Business.

Key Responsibilities

  • Work with regional sales teams during customer acquisition process with technical expertise in APAC region.
  • Provide technical support and input for our sales teams
  • Prepare concepts, presentations and support for submittal of quotations
  • Delivery of product presentations (incl. technical data analysis, preparation) to prospective customers, supporting sales.
  • Drive customer projects towards optimal implementation through quality management, acting as key contact between customers and internal departments – R&D, project management and production.
  • Supporting of handling customer communication.
  • You are an open-minded team player, and you enjoy working and interacting with customers in international teams.
  • Customer-oriented, structured working practices, dedication, flexibility, and willingness to learn.
  • Readiness to travel internationally (up to 25%).

What are we looking for?

  • Experience in Pre and/or post Sales
  • Knowledge of CyberSecurity is a plus
  • Ability to take initiative and drive projects as a part of the team
  • Attention to detail and not losing sight of the big picture
  • Fluent language skills in English as our organisation language is English
  • Chinese and or Vietnamese skills desired, but not mandatory

Bonus points

  • Understanding of APIs and SDKs.
  • Experience with Jira
  • Understanding of mobile app development and testing
  • Understanding of cloud service development
  • Understanding of networking and router technology (embedded Linux systems, containerization)
  • Understanding of End Point Security
  • Projects delivery planning
  • Knowledge of information security

What will you get from us:

  • You will work together with experienced and enthusiastic colleagues, and within F-Secure you will find some of the best minds in the cyber security industry.
  • We actively encourage our Fellows to grow and develop within F-Secure, and in your career here you can find yourself contributing to any number of our other products and teams. You decide what to make of this role, what your priorities are, and how you organize your work for the best benefit to us all.
  • We offer interesting challenges and a competitive compensation model with wide range of benefits. You get a chance to develop yourself professionally in an international and highly motivated team serving our customers in providing world class security, privacy and uncensored access to information online.
  • You get to work in a flexible, agile, and dynamic working environment that supports individual needs. Giving our people both support and the opportunity to be in charge of their own work is something that is in our DNA.
  • We are in a unique phase in our 30-year history and with curiosity and excitement in the air we see no limits for building a strong and fruitful career with us!

In addition to the above, we support our Fellows with a wide range of benefits both at work and home. We offer our Fellows work equipment i.e. company laptop, phone, company consumer products and transportation allowance. We support their home life by offering both lifestyle and medical benefit, medical and travel insurance and pension benefit. On top of that, our Fellows are offered moving, maternity, paternity and vacation leave to support their work-life-balance.

Work with great people

Waliyah Sahqani
UX & Service Designer
"The best part of my job is that I get to create products that protect people, keeping them safe in a constantly changing world."
Robert Grześkowiak
Lead Software Engineer
"At F-Secure you won't feel bored. There are opportunities to learn new things every day."
Amit Tambe
Threat Researcher
"Fantastic colleagues, a respecting environment, and a chance to contribute tangibly to make the world a better place. No Monday blues at F-Secure!"
William Jardine
Managing Consultant
"The freedom is a big thing for me. The trust you are doing something worthwhile."

Great Place to Work

  • Over 350 amazing colleagues in nearly 30 offices

  • Possibility to protect the world

  • Work with best of class experts who care

  • Relaxed, open and fun working environment

  • 68+ of nationalities

  • Global with the spirit of a small company

About the company

F-Secure delivers research-led cyber security to defend organizations, society and people from real-world attacks and build resilience into their approach. Our people are a mix of technical and creative experts – diverse, talented, and passionate people – working tirelessly to help us advance the industry with new ways of thinking. They lead their own development, in and out of the office. They call the shots when it comes to building a place to call home in our organization.

You can’t design culture!

The F-Secure team is diverse, fluid, fun-loving, and full of energy. It’s our job to preserve that, so we’ve made it our business to help individuals traverse from passion to passion, from specialism to specialism, from the flavor of today to tomorrow’s. We move with their needs, and help them build Pathways, always focusing on the things that make them happy in and beyond of the office.

Diversity & Inclusion:

F-Secure is an equal opportunity employer and believe that employing a diverse workforce is central to our success. We are committed to ensuring all qualified applicants will receive consideration for employment without regard to nationality, colour, race, ethnic or national origin, sex, gender (including gender reassignment), sexual orientation, religion or belief, age, marital status or physical or mental disability. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you!

1988F-Secure established under the name Data Fellows

1992First public hysteria about a computer virus

2002First Antivirus for mobile phones

2004F‑Secure Labs launches first antivirus industry blog

2009F‑Secure’s next step into the cloud

2015F-Secure aims to become the leading European cyber security company

2018MWR InfoSecurity joins F-Secure

2022F-Secure separated its consumer and enterprise business areas through a de-merger. From a pioneering cyber security company, we are now founding a dynamic, consumer focused, partner driven company: highly profitable with a strong, global market presence and growth focus.

Nisa Aziz | Contact Person

I'm interested

Kuala Lumpur
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