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Senior ServiceNow Developer

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. It is a responsible and diverse organization of 350,000 team members in nearly 50 countries. Capgemini Romania is building tech savvy teams in Bucharest, Brasov, Cluj and Iasi. With its strong 55 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

Who are we looking for?

We are looking for a high-skilled professional who will be part of our Advisory team and will support our clients with designing and developing customized solutions while applying code level changes in ServiceNow environment to develop tailored views. The applicant will be responsible for providing software configuration and customization including, but not limited to workflow creation, report setup, data imports, integrations, custom scripting, and third-party software integrations.

Candidate’s profile

  • Strong technical skills and comprehension of IT concepts & solutions - understanding of emerging Service Delivery context, technologies, and methodologies
  • Demonstrated experience as a developer, systems integrator, systems engineer, or solutions architect - experience in technical consulting roles and client facing
  • Strong analytical skills to translate business requirements into well-architected solutions that best leverage the ServiceNow platform
  • Passionate about satisfying customers with a state-of-the-art cloud solution, building services, and unlocking the potential of new technology
  • Knowledge of LDAP, VPN, SSL, SSO, and other such technologies and standards


  • Significant experience working with customers to gather business requirements and develop a technical solution design to meet the requirements
  • ITSM and ITIL familiarity is required (ITIL v3 Foundations or ITIL v4 equivalent)
  • Deep knowledge of the principles, methods, and techniques used in ServiceNow development as well as experience in deploying solutions consistent with ServiceNow best practices
  • Applied experience with integration components (SSO, LDAP, JDVC Probe, REST/SOAP Web Services)
  • End to End solution consulting in Service Catalog, Orchestration and automation using Integration Hub
  • Background of ServiceNow APIs and in Service Integration design, transformation, and transition projects
  • Hands-on experience in developing and implementing custom UI Changes with usage of Web Technologies such as HTML and CSS changes
  • Five to seven years of direct development experience with the ServiceNow platform, in a client consulting environment
  • Minimum five years of hands-on experience with ITIL Process implementation: Incident, Problem, Change Management, Knowledge, Service Catalog, CMDB, etc. and ability to explain and recommend platform capabilities to maximize value of delivered service
  • Expertise in ServiceNow CMDB, including CI Class Manager and Health module configuration.
  • Excellent written and oral communications skills in English.

Nice to have

  • Bachelor’s Degree in Computer Science, Information Technology, or related field
  • Experience with HRSD, GRC/IRM, ITAM and ITOM is a plus

  • ServiceNow Application Developer Certification

  • ServiceNow Certified System Administrator

  • ServiceNow Implementation Specialist Certification

What will you do?

  • Act as ServiceNow domain expert - ensure all development is created in alignment with ServiceNow Technical Best Practices
  • Lead workshops to gather business technical user stories and work with project team to provide estimated level of effort
  • Analyze business requirements, provide conceptual and detail designs to meet business needs, manage configurations in ServiceNow, and test and support the rollout of solutions
  • Communicate with team members and stakeholders to ensure effective collaboration throughout all phases of development, testing and deployment
  • Participate in daily standups to report status, delays, and risks to Management
  • Take ownership of complex business requirements and work them to completion
  • Develop, test, and document working custom development, integrations, and data migrations for ServiceNow features, applications, and projects
  • Engage in code reviews for ongoing projects to ensure that code quality is at the highest level possible and appropriate design patterns are being used
  • Assist team members with support issues - coordinate and solve high level topics


  • Flexible working environment within a dynamic team;
  • Access to various training programs and platforms (e.g.: content provided by Pluralsight, Harvard and Coursera);
  • Attractive benefits package (meal tickets, medical services, gym discounts);
  • Opportunity to work with Top Clients on large projects;
  • Continuous learning and improvement activities;
  • Dynamic, international working environment;
  • Long term career development programs.

Great Place to Work

  • Private Health Care Insurance

  • Meal Vouchers

  • Transportation Allowance

  • Well-being at work

  • Professional Development

  • Christmas 'gifts for employees

About the company

Since 2005 Capgemini Romania helps clients transform their business and perform by leveraging new technologies. Our relationship with clients is a collaborative partnership - we bring our experience, best practices and tools to steer their own course, and ultimately to achieve better, faster and more lasting transformations.

Alexandra Craia | Contact Person

I'm interested
Capgemini Romania

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