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Project Manager - (Transport Management System )

Purpose of Role

Exciting and career-advancing opportunity for a technically savvy, customer-centric, and solution-focused sales professional to join an expanding international team!
We’re passionate about making shipping easy, through creating a community of connected customers, partners and carriers on a single platform, and are looking for great enterprise sales professionals to help us fulfil our vision and mission.

Overall responsibility

  • Project success and customer satisfaction
  • Scope adherence
  • Budget adherence
  • Time adherence
  • Risk/Issue management

About you

In your profession as a Project Manager, your will be engaged within the Sales cycle to ensure correct scoping of projects and helping the customers understand and be prepared for project/program requirements, and timelines.

You will be responsible drive both best practices, lessons learned within the project management discipline and to align this the rest of the organization. You will also take lead in your project management team to educate and mentor. Experience and senior in gathering requirements, risk assessment, scope management, time management, resource and project planning and alignment, within budget, and correct documentation.

It is crucial for nShift to combine our best available resources and strengthening our abilities in scoping and implementing successful customer projects. We expect familiarity with a variety of the field's concepts, practices, and procedures and with good judgment and strong leadership plan and accomplish goals. Perform a variety of tasks. Lead and direct the work of others and possess interpersonal skills. Achieving balance of, and the right priority, from multiple deliverables within the project/programs.


Responsibility includes:

  • Project Management: Ensure all projects are executed and continue to be viable throughout the project lifecycle. Project should be delivered on-time, within scope and within budget. Coordinate internal resources and third parties/vendors for the excellence of projects execution.

  • POC: Serve as nShift’s point of contact throughout the project lifecycle towards our customers.

  • Methodology: Ensure all projects are compliant with the nShift project management framework and/or with the framework as agreed with the customer.

  • Signed documents: Define and conclude a signed statement of work (SOW) with customer before project is started. Create and maintain comprehensive project documentation.

  • Documentation: Ensure projects are managed through nShift chosen project management tool (NetSuite).

  • Budget compliance: Ensure all projects are executed in line with the approved budget. Meet budgetary objectives. Project time/cost need to be forecasted, tracked and invoiced to customer within the agreed cadence. Deviations to scope must be tracked accordingly via a separate Change Request process.

  • Project Management tool (NetSuite): Manage changes to the project scope, project schedule and project costs using appropriate verification techniques and project management tool. Develop spreadsheets, diagrams, and process maps to document needs. Measure project performance using appropriate tools and techniques in line with the company standard.
  • Project planning: Create and ensure all projects are executed in line with the Project Plan. Deviations must be documented (i.e., CR process) and escalated if needed.
  • Risk management: Create and maintain a risk register for each project and take the lead in running and contributing to risk workshops. Perform risk management to minimize the project risks, report and escalate to management and Project Board as needed.
  • Workshops: Prepare and facilitate analysis workshops with the customer and gather finalized detail in a timely manner including documenting the output as such.
  • Scope deviations: Identify and handle out of scope requests from the customer through established change order process.
  • Other: Perform other related duties as assigned.
  • Project closure: Track project performance, specifically to analyse the successful completion of short and long-term goals. This includes collecting the customer feedback via a formal survey.

Work with great people

Erik Meyer
Head of Global Presales
"I meet so many interesting people and companies daily in my job. I really enjoy building our ecosystem of partners."
Sofie Johansson
Customer Support Agent
"Our Customer Support is an important part of our strategy; Providing competent and good support gives us satisfied users!"
Terhi Louhelainen
Support & Operations
"I want to find the best solution for the customers and want them to be happy. We have very professional people at work here and I’m proud of that."
Luiza Cristina Vaetus
Customer Reference Manager - Marketing
"Customer's voices and experiences shape our identity and are at the core of our business. I am happy to be the one helping them getting their stories shared."
Razvan Costin Dobre
Software Engineer - Engineering
"A place where you meet great colleagues that support you to become the best version of yourself."
Andreea Dragomirescu
Team Manager - Enterprise Production
"We are building cool tools that help our customers do their job more efficiently"
George Catalin Dumitru
QA Automation Engineer - Post Production
"I am lucky to be a part of the nShift company because it offers me the opportunity to constantly evolve with a team that helps me when I need and appreciates me for the results obtained."
Madalina Florientina Ciucu
Front End Developer
"I find the biggest reward in building features from scratch, surrounded by bright people, our work making an impact to lots of customers."

Skills & Requirements

Competence and experience:

  • Should have minimum 2 - 5 years of Customer Facing Project management experience, a desire to pursue a career path within project management. Proven management experience is crucial.
  • Industry expertise preferred, e.g., previous experience working within Technology/Logistics B2B/SaaS.
  • Strong written and oral communication skills in English.
  • EU Driving license
  • Positive and team-oriented attitude
  • Documented ability to build and manage teams and effectiveness of execution.
  • Documented ability to manage budgets.
  • Project management experience, education or PMI certification aligned to global standard.
  • Consultancy and customer experience preferred.
  • Location: Based in country office
  • Travel: Ability to travel up to 25% of the time (during normal cycles)

Meet your Manager
Arjan Verbaan
VP, Professional Services

How long have you worked for nShift?

As of 1st of May 2021, I am working for nShift in my current role as VP for Professional Services. In conjunction with my leadership team, I am leading the Consultancy and Project Management teams within nShift. The team is based in 6 countries and within 9 different locations.

What do you love about nShift?

The fact that we working for some many great customers both domestic and International with a fantastic team of colleagues based in so many locations and countries.

We are also operating all with the same mind set, how can we help our customers and improve their ways of working on a daily basis

What difference will this role make to nShift if I join?

You will get the opportunity to orchestrate the projects for new and existing customers within our TMS project implementations. If you decide to join our team this will help nShift to further streamline or projects and next to that we are very excited to have you on board with us of course.

About the company

nShift is the global leading provider of cloud delivery management solutions enabling frictionless shipment and return of almost one billion shipments across 190 countries annually. nShift’s software is used globally by e-commerce, retail, manufacturing and 3PL shippers. The company is headquartered in London and Oslo. It has over 500 employees across offices in Sweden, Finland, Norway, Denmark, United Kingdom, Poland, the Netherlands, Belgium and Romania.

Karuna Thamala | Contact Person

I'm interested
nShift

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