Project Manager - (Transport Management System )

Job Description

Purpose of Role

Exciting and career-advancing opportunity for a technically savvy, customer-centric, and solution-focused sales professional to join an expanding international team!
We’re passionate about making shipping easy, through creating a community of connected customers, partners and carriers on a single platform, and are looking for great enterprise sales professionals to help us fulfil our vision and mission.

Overall responsibility

• Project success and customer satisfaction
• Scope adherence
• Budget adherence
• Time adherence
• Risk/Issue management

About you

In your profession as a Project Manager, your will be engaged within the Sales cycle to ensure correct scoping of projects and helping the customers understand and be prepared for project/program requirements, and timelines.

You will be responsible drive both best practices, lessons learned within the project management discipline and to align this the rest of the organization. You will also take lead in your project management team to educate and mentor. Experience and senior in gathering requirements, risk assessment, scope management, time management, resource and project planning and alignment, within budget, and correct documentation.

It is crucial for nShift to combine our best available resources and strengthening our abilities in scoping and implementing successful customer projects. We expect familiarity with a variety of the field's concepts, practices, and procedures and with good judgment and strong leadership plan and accomplish goals. Perform a variety of tasks. Lead and direct the work of others and possess interpersonal skills. Achieving balance of, and the right priority, from multiple deliverables within the project/programs.

Responsibility includes:

• Project Management: Ensure all projects are executed and continue to be viable throughout the project lifecycle. Project should be delivered on-time, within scope and within budget. Coordinate internal resources and third parties/vendors for the excellence of projects execution.

• POC: Serve as nShift’s point of contact throughout the project lifecycle towards our customers.

• Methodology: Ensure all projects are compliant with the nShift project management framework and/or with the framework as agreed with the customer.

• Signed documents: Define and conclude a signed statement of work (SOW) with customer before project is started. Create and maintain comprehensive project documentation.

• Documentation: Ensure projects are managed through nShift chosen project management tool (NetSuite).

• Budget compliance: Ensure all projects are executed in line with the approved budget. Meet budgetary objectives. Project time/cost need to be forecasted, tracked and invoiced to customer within the agreed cadence. Deviations to scope must be tracked accordingly via a separate Change Request process.

• Project Management tool (NetSuite): Manage changes to the project scope, project schedule and project costs using appropriate verification techniques and project management tool. Develop spreadsheets, diagrams, and process maps to document needs. Measure project performance using appropriate tools and techniques in line with the company standard.
• Project planning: Create and ensure all projects are executed in line with the Project Plan. Deviations must be documented (i.e., CR process) and escalated if needed.
• Risk management: Create and maintain a risk register for each project and take the lead in running and contributing to risk workshops. Perform risk management to minimize the project risks, report and escalate to management and Project Board as needed.
• Workshops: Prepare and facilitate analysis workshops with the customer and gather finalized detail in a timely manner including documenting the output as such.
• Scope deviations: Identify and handle out of scope requests from the customer through established change order process.
• Other: Perform other related duties as assigned.
• Project closure: Track project performance, specifically to analyse the successful completion of short and long-term goals. This includes collecting the customer feedback via a formal survey.