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Operational Manager, Taipei, Taiwan

“Do you want to become one of the startup members of our Taiwan branch office? Are you uncomfortable to be in a stagnant position but rather take challenges in working in a fast-paced global company? Are you ready to roll up your sleeves and dive in the daily operation in helping us grow together?

If so, we want YOU to be on our IAR APAC TEAM!”

About the role

We are looking for the person who can make our team more efficient and productive with professional back-office management. Currently, there are one account manager and one engineer on the team. You will be the 3rd person responsible not only for task execution as a team player, but also management of business administration including customer care duties. Operational Manager is the 3rd pillar, and we also plan to have the 4th pillar of a Marketing Lead to help us grow further.

This position will be responsible for providing excellent Business Operations, Customer Care, Finance and General Administration that includes, but is not limited to, the following functional activities:

Business administration for Customer Care, Finance, Logistics and HR

  • Own the entire after-sales activities to ensure customer satisfaction.
  • Work closely with Account Manager to strengthen sales cycle
  • Support local & regional customer/distributor on payments and logistics
  • Handle incoming orders with Salesforce CRM system, and delivery in time
  • On time billing to customer after delivery / service completion
  • Check cash collection after billing to ensure there’s no overdue
  • Liaison for processing performance bonds, warranty bonds, L/Cs, etc.
  • Documentation for shipment and provide logistical support
  • Coordinate local HR tasks incl. admin. on boarding, off boarding

Office management

  • Provide logical feedback continuously to regional & global headquarters to improve office efficiency
  • Maintain office assets and general administration of the office

Skills & Requirements

Qualifications

To succeed in this role, we believe you are experienced in various back-office management fields, tasks and responsibilities. The following are the requirements for the role:

  • Min. Bachelor’s Degree
  • Min. 5 years of experience in similar role with maturity of judgment and discretion
  • Display initiative and problem-solving ability
  • Complete understanding of the administrative duties of the job with a broad understanding of the departmental/technical aspects of the job
  • Ability to organize, prioritize and work to tight deadlines or under pressure
  • Self-driven, comfortable with a fast-paced, always-on, highly ambiguous environment
  • Ability to work as a team and take initiative when needed

IAR Systems is a global company in a worldwide market, thus you need to possess strong communication skills (both verbal and written) and be able to deal with people from diverse backgrounds both face to face and on the telephone.

It is a bonus but not a requirement if you also bring any of the following:

  • Experience of living abroad
  • Working experience from an international company
  • CS or Accounting working experience
  • Ability to use Excel well
  • Ability to use Salesforce

About the company

About IAR Systems

IAR Systems provides world-leading software and services that drive developer productivity in embedded development and embedded security, enabling companies worldwide to create and secure the products of today and the innovations of tomorrow. IAR Systems’ tools support more than 15,000 devices from over 200 semiconductor partners worldwide, serving some 100,000 developers, who are working for a mix of Forbes 2000 companies, SMEs, and startups. IAR Systems is headquartered in Uppsala, Sweden, and has more than 220 employees in 14 offices distributed across APAC, EMEA, and North America. IAR Systems is owned by I.A.R. Systems Group AB, listed on NASDAQ OMX Stockholm, Mid Cap (ticker symbol: IAR B). Learn more at www.iar.com.

IAR Systems Taiwan is a subsidiary of IAR Systems Group, selling IAR Systems’ products to the domestic embedded systems market. IAR Systems started the business in Taiwan with a local distributor in 2001 and has been developing business in Taiwan since then. In 2020 we opened our office in Taipei located inside the Office of Business Sweden. From January 2023, we will expand our sales territories in covering Southeast Asia, Australia, and New Zealand, through two local distributors in the regions. Since IAR Taiwan will be the core office in Southeast Asia, we plan to move to a larger office, and, thus, you will be the project leader in charge of this operation.

What are we offering?

With IAR Systems you will get to be part of a multi-cultural and global business in a fast-growing industry. We are welcoming, open to new ideas, and take pride in our achievements. We work together as a team, in each specific office as well as globally. We are problem-solvers and take on new challenges with excitement and energy. This is why we will place great emphasis on your personal qualities and their alignment with our values.

IAR Systems has grown steadily and is seeking to expand its customer base through global expansion. In addition to Europe and the Americas, we have seen the growth potential of the Asian region in recent years. Based on our products and services with the leading technology, IAR Systems Taiwan is striving to lead the transformation of the embedded systems segment and secure a larger market position locally. We anticipate the market in Southeast Asia will grow, and we offer you to grow and develop together with the company.

Our Vision, Mission, and Values

  • Vision: A secure and intelligent embedded experience for every person and device on the planet
  • Mission: To enable our customers to create and secure the products of today and the innovations of tomorrow
  • Values: Open and respectful, Courage, Curiosity and Conviction, Passion and Collaboration, Warmth, Fun.
  • Tagline: Tomorrow’s Intelligence, Delivered Today

Our Culture

  • Equal opportunities are given and performance is evaluated fairly.
  • A horizontal organizational culture. Instead of a hierarchical title system.
  • Everyone can work, learn and grow. IAR Systems fully supports the development of the individual and share the employee's future plans together to help them achieve their dreams.
  • Great Work Place (GWP Program): The Taiwan office is operating a program for enjoying your daily work. There are various members’ activities such as i) Quarterly outing, ii) Monthly team building program, iii) Regular workshops, iv) FIKA (Swedish social gathering) and v) Intensive holiday system.

Employee Portrait: Become part of us.

In our organization, every co-worker’s individual role is very important in the big picture. Each employee is responsible for their unique part of the team as a whole. It's a work environment where personal development and growth of the company work together.

Listen to our colleagues… and come and experience for yourself!

“It is fantastic that I can always learn the skills from world-leading technology and collaborate with many global partners. Of course, it is fun to be able to help many developers with my skills as well as my growth.” – James Lee, Sales Manager, Korea

“Seeing the potential for development, I have decided to join IAR Systems. All colleagues are warm and friendly, and the global organization is working well together. I am very exciting to work here for the future. – Chris Lin, Account manager, Taiwan

“IAR gives me the opportunity to freely express myself and apply my knowledge and experience in the role I play. Everyone takes charge of one’s own task, and we are totally empowered to explore the best solution to help grow the company together.” - Emily Soejima, Chief Of Staff, APAC, Japan

Ken Chen | Contact Person

I'm interested
IAR Systems Taiwan

Taipei, Taiwan
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