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Customer Support Specialists – Hong Kong

  • Application Deadline: Feb. 12, 2023
  • Hong Kong
  • Application Deadline: Feb. 12, 2023
  • Hong Kong

We are looking for three highly motivated, organized and service minded people to join our Customer Service teams in Hong Kong as Customer Support Specialists, two persons for Customer Transactions, one person for Claims support.

Gard is a leading company within marine insurance with offices around the world. Customer Service is divided in Customer Transactions and Claims Support teams established in Hong Kong in 2019. Together with the Customer Transactions and Claims Support teams at the headquarters in Arendal, Norway, our Customer Transactions Team delivers fast service with high quality to support the Underwriters in relation to Gard's customers in Asia and the Claims Support Team delivers fast service with high quality for claims reimbursements routine surveys, and other support tasks both internally and for our members and clients.

You will be key members of a vibrant and international team.

The two roles will have the following tasks:

Customer Transaction:

  • Onboarding of customers

  • Entering and maintaining client and broker information

  • Entering and maintaining policy and premium data

  • Production and distribution of insurance and invoice documentation

  • Other administrative tasks in support of Underwriting

  • Responding to customer queries


Claims support:

  • Responding to customers queries

  • Claims data registration

  • Processing and handling of high efficiency claims

  • Claims payments and related transactions

  • Compliance and Know your Customer tasks

  • Other administrative tasks in support of claims


  • A structured approach to work, with strong attention to detail

  • Excellent skills using Microsoft Office applications, especially on Excel

  • Quick to learn systems and procedures

  • Self-motivated and a team player with improvement mindset

  • Strong communication skills and cultural awareness

  • Positive and service-oriented

  • Excellent written and spoken English

  • Preferable experiences of administrative tasks, customer services, accounting and/or lean processes

  • Insurance industry experience, preferably Marine, or experience on Marine claims can be an advantage

  • Good verbal in Mandarin and/or Cantonese and written ability in Chinese can be an advantage

  • Good verbal and written ability in Japanese can be an advantage

Work with great people

Senior Claims Executive | Location: Bergen
"The potential for personal development is excellent"
Vice President, Defence London | Location: London
"I have an amazingly varied role. Gard is a forward looking company"
Customer Support Specialist | Location: Hong Kong
"In Gard you continue to learn, everyday"
Senior System Engineer| Location: Arendal
"We are diverse, but tightly connected"

Great Place to Work

  • Friendly atmosphere

  • Career opportunities within a global market lead

  • Work life balance

  • An environment that encourages ideas

  • Colleagues who believe in knowledge sharing

  • A work environment with deep competencies

  • High employee engagement - A great place to work

About the company

For more than 100 years Gard, one of the world’s leading marine insurers, has been helping the marine industries to protect their assets and safeguard their income. Having expanded from our origins in southern Norway to a network of 13 offices across the globe, we have witnessed the impact the sea can have and have learnt a thing or two.

Despite our breadth and depth of experience and expertise, we try to learn something new every day to prepare our Members and clients for their next journey, and to find and deliver the right solutions. So, whenever the unexpected arises it is good to know that someone is ready, willing and able to assist; someone with expertise that has been refined for over a century.

It is not just what we do, but how we do it that delivers the best value in the market – matching our expertise with an unrivalled commitment to what we do. We will turn every stone to find a solution and see it carried through.

Such ability and dedication is rare, so we take great care in choosing, training and supporting our employees. The way we see it, our people are the difference between good and great.”

1907Assuranceforeningen Gard established on 9 October

1939Insures 40 per cent of the Norwegian tanker fleet

1958Starts to insure vessels outside Norway

1973Moves into the offshore energy sector

1983Sets up an office in London

2000Insures more than 5,000 vessels

2004Sole ownership of Gard Marine & Energy

20072007Celebrates its centenary with nine offices and 300 employees

2015Insured tonnage is in excess of 260 million gross tonnes

Tracy Chan | Contact Person

I'm interested

Hong Kong
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