Customer Support Specialists – Hong Kong
- Application Deadline: June 12, 2023
- Hong Kong
We are looking for four highly motivated, organized and service minded persons to join our Customer service teams in Hong Kong as Customer Support Specialists, three persons for Customer Transactions, one person for Claims support.
Gard is a leading company within marine insurance with offices around the world. Customer service is divided in Customer Transactions and Claims Support teams established in Hong Kong in 2019. Together with the Customer Transactions and Claims support teams at the headquarters in Arendal, Norway, our Customer Transactions Team delivers fast service with high quality to support customers in Asia in respect of Underwriting and the Claims Support Team delivers fast service with high quality for claim reimbursements, routine surveys, and other support tasks both internally and for our members and clients.
You will be a key member in a vibrant and international team.
The role will have the following tasks:
Customer Transaction:
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Onboarding of customers
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Entering and maintaining client / broker information and policy / premium data
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Production and distribution of insurance and invoice documentation
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Responding to customer queries
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Follow up Customers’ accounts and oustandings
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Other administrative tasks in support of Underwriting
Claims support:
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Claims payments and related transactions
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Compliance and Know your Customer tasks
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Claims data registration
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Processing and handling of high efficiency claims
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Responding to customers queries
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Other administrative tasks in support of claims
SKILLS & REQUIREMENTS
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A structured approach to work, with strong attention to detail
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Excellent skills using Microsoft Office applications, especially on Excel
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Quick to learn systems and procedures
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Self-motivated and a team player with improvement mindset
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Strong communication skills and cultural awareness
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Positive and service-oriented
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Excellent written and spoken English. If you also have good verbal in Mandarin / Cantonese / Japanese and written ability in Chinese / Japanese it would be an advantage
Work with great people
Great Place to Work
Friendly atmosphere
Career opportunities within a global market lead
Work life balance
An environment that encourages ideas
Colleagues who believe in knowledge sharing
A work environment with deep competencies
High employee engagement - A great place to work
About the company
For more than 100 years Gard, one of the world’s leading marine insurers, has been helping the marine industries to protect their assets and safeguard their income. Having expanded from our origins in southern Norway to a network of 13 offices across the globe, we have witnessed the impact the sea can have and have learnt a thing or two.
Despite our breadth and depth of experience and expertise, we try to learn something new every day to prepare our Members and clients for their next journey, and to find and deliver the right solutions. So, whenever the unexpected arises it is good to know that someone is ready, willing and able to assist; someone with expertise that has been refined for over a century.
It is not just what we do, but how we do it that delivers the best value in the market – matching our expertise with an unrivalled commitment to what we do. We will turn every stone to find a solution and see it carried through.
Such ability and dedication is rare, so we take great care in choosing, training and supporting our employees. The way we see it, our people are the difference between good and great.
1907Assuranceforeningen Gard established on 9 October
1939Insures 40 per cent of the Norwegian tanker fleet
1958Starts to insure vessels outside Norway
1973Moves into the offshore energy sector
1983Sets up an office in London
2000Insures more than 5,000 vessels
2004Sole ownership of Gard Marine & Energy
20072007Celebrates its centenary with nine offices and 300 employees
2015Insured tonnage is in excess of 260 million gross tonnes
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