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Service Delivery Manager (Malmö, Gbg, Sthlm)

  • Applications are considered on a rolling basis
  • Applications are considered on a rolling basis

Capgemini is one of the world’s foremost companies providing consulting and technology services. We are a strategic partner for our clients in innovative digital services, cloud and platforms. Our business is driven by people and the expertise of our people is our greatest asset.

Within Capgemini, the Cloud Infrastructure Services business provides leading solutions to large global customers. The unit focuses on integrating and connecting resources to increase the speed, agility and cost efficiency of our clients’ transformation initiatives. We are a global team of professionals who help organizations meet their business goals by transforming and managing their IT infrastructure landscape – leveraging innovations.

We are now looking to strengthen our team with a new Service Delivery Manager!

As Service Delivery Manager, you will have accountability for the service provided to the client and the client satisfaction. You will bring added value to the customer by making sure that the whole client team is delivering quality results.

Accountabilities:

  • Effective delivery of end-to-end service for the account in line with SLA’s, and other contractual commitments and obligations
  • Ownership of the demand pipeline into Operations defining new/exiting services and volume changes
  • Relationship and communication with the client acting as a point of escalation to the client
  • Overall leadership of all Operational resources dedicated to the account
  • End to end profitability of delivery engagements
  • Forecast for Delivery P&L, completely accountable for cost forecast and aligning with Account Executive for Revenue

Responsibilities:

  • Solution review and sign off on behalf of Service Delivery for any scope additions/changes on the account
  • Customer Satisfaction for all account delivery engagements
  • Leadership, coaching and development of all Delivery leaders on the account
  • Senior management interface and escalation point for the client for all Delivery-related topics
  • Identification of organic growth opportunities, and work with Account Executive to progress and execute
  • Implementation and exploitation of agreed standards, tools and processes, as defined by the Global Practices

What you will bring:

  • Strong experience in service delivery including the different areas mentioned above
  • Good understanding of services in cloud and infrastructure management
  • Great team spirit and ability to motivate other
  • A willingness to share and take part in best practice and lessons learn
  • Proficient oral and written communication skills and effective stakeholder management skills
  • Fluency in both Swedish and English is a requirement
  • Self-driven attitude – you drive things forward in dynamic environment

What does it take to enter the role?
Due to the Service Delivery Manager´s highly interactive role towards both the client and the team, high-quality communication and social skills are a must. You are sensitive to the clients’ needs and are able to develop warm client and team relationships. Relatedly, if you have experience in client development from the sales perspective, you’ll be able to deepen your skillset further within this role. As an industry-standard, circumstances often change quickly, so you’ll also need tolerance for uncertainty and an ability to keep the processes running also under pressurized situations. It is also important that you work well with others and feel a driving force to succeed together.

Why to join us as a Service Delivery Manager?
Capgemini is a global company where you daily feel that you work in a fantastic global team, where we take advantage of each other's experiences and skills. We have many large, leading, and exciting customers who we help daily to succeed in their business areas. As we are in an industry that is constantly evolving, every day is part of an exciting journey. With the freedom to grow, you will be able to take full advantage of the opportunities we offer as a global organization with a wide range of customers and comprehensive training programs. Capgemini values diversity and we strive to have an open and inclusive culture that supports learning and development. At Capgemini we have great benefits such as beneficial parental leave policys, and we are valuing work-life balance with flexible working arrangements in order for you to balance your work life with your personal life.

This is your chance to get involved in exciting delivery in a global company and really make a difference! Our team of experts is waiting for you to join.

Apply now!
Please note that we are prepared to move forward with potential candidates already during the application period.

Work with great people

Armela
Senior Software Engineer
"Man kan välja sin egen väg och jag tycker att möjligheterna har varit oändliga!"
Petter
Projektledare AI & Machine Learning
"Capgemini gav mig tidigt utrymme, support och förtroende att utvecklas brett och snabbt inom mitt område."
Martin
Lead Developer
"Capgemini möjliggör en flexibel, utmanande och tillväxtgivande karriär, där endast du själv kan sätta gränser på hur långt du kan nå!"
Rajani
Test Lead
"Det är fantastiskt att se hur Capgemini anpassat sig till rådande situation snabbt. Mitt nuvarande projekt handlar om att implementera, anpassa och testa inköpssystem Ivalua för en av våra kunder."
Ehsan
DevOps Engineer
"Jag arbetar med DevOps-teknik för automatiseringen av applikationsleverans i en hybrid molnmiljö med fokus på GCP."
Ria
Front end-utvecklare
"Ofta har vi ett helhetsansvar och är delaktiga i hela livscykeln, det finns en stolthet i det vi bygger."
Petter
Project Manager AI & Machine Learning
"Capgemini gave me the support, trust, and time needed for me to quickly develop in my field."
Martin
Lead Developer
"Capgemini provides a flexible and challenging career that enables me to grow, you decide how far you want to go – the sky is the limit!"
Rajani
Test Lead
"It’s amazing to see how quickly Capgemini has adjusted to the new normal. In my current project, we implement, adjust and test a purchasing system in Value for one of our clients."
Ehsan
DevOps Engineer
"I work with DevOps techniques to automize an application delivery in a hybrid cloud environment with a focus on GCP."
Armela
Senior Software Engineer
"You can choose your own path at Capgemini, and the options are endless!"
Ria
Front end-developer
"We often have overall responsibility and are involved in the entire life cycle of the product we develop, and there is pride in what we create."
Marina
Data Engineer
"We have good managers. They always look out for the consultants’ best and strive to ensure we are happy"
Karin
Business Analyst/ MDM Expert
"At Capgemini there’s considerable opportunity and flexibility for developing and testing the waters, so you can be sure of finding your own path to a great career"
Maja
Business Analyst/Project Manager
"In my work, no two days are similar. All I know is that I’ll encounter problems and spend time dealing with challenges, but there are always colleagues I can ask if I get stuck"
Martin
Project Manager
"Throughout my years here I’ve been given the trust and space to test different roles, everything from ETL developer to solution architect and project manager"

Great Place to Work

  • Parental benefits

  • Extensive occupational health care and insurance

  • Arts and sports club

  • Fun and inspirational events

  • Flexible work time policies

  • Wellness benefits

  • Bonus program

  • Generous pensions via Max Mathisen

  • Flexibla arbetsförhållanden

  • Bonusprogram

  • Föräldraförmån

  • Företagshälsovård och sjukvårdsförsäkring

  • Konst- och sportklubbar

  • Roliga och inspirerande personalevent

  • Friskvård, massagebidrag och terminalglasögon

  • Generös tjänstepension via Max Mathisen

  • Talented, multidisciplinary team to grow with

  • Regular knowledge sharing sessions

  • Macs and iPhones

  • Flexible work time policies

  • Inspiring network of experts in design

  • Exciting assignments in different industries

  • Extensive health care/health insurance

  • Cool offices in central locations

  • Multiple other great benefits

  • Macs/PCs and iPhones

  • Inspiring global network of experts

  • Regular knowledge sharing and social happenings

  • Benify - benefit & reward portal

  • Employee Ownership Plan

  • Certification Bonus

  • FLEX pension

  • Collective Agreement

  • Parental Benefits

  • Health Care Allowance

  • Private Medical Insurance

  • Extensive possibilities for development

About the company

  • Exciting career opportunities locally and internationally, and fantastic networks of expertise. With over 2800 colleagues in Sweden only, you are part of a sharp, technology and business focused community, where Coursera and more than 250 000 (!) courses and certifications are offered to all employees.

  • A variety of innovative projects with well-known clients and world-leading partners – being part of a global, long-standing, successful and rapidly expanding organization.

  • An inclusive corporate culture where Diversity is our most important guiding principle. We are continuously engaged in initiatives that promote diversity and women in tech; we run LGBTQ networks and aim for inclusion in all types of staff activities – from sports club to art association. Please find out more about Capgemini as an employer HERE.

All employees are covered by a collective agreement and receive occupational pension, insurance, parental benefits and health care allowance – among other best-in-class benefits.

In recent employee surveys, our employees particularly emphasized:

  • A friendly and flexible workplace culture
  • Supportive managers and freedom of speech
  • Strong values and diversity focus
  • Good work-life balance

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 325,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion.

Get the Future You Want


Reasons to work for usIf you are looking for a reason. Here is one. We genuinely believe you can be the next big thing at Capgemini. Need more reasons? Here is a bunch:

Reason #273We work actively to be the #1 workplace within Data, AI & Analytics

Reason #98A community of 300 data enthusiasts - who share their expertise and know-how

Reason #21Be a part of leading the Nordic market within Data, AI and Analytics

Reason #54Partner with market leading technical platforms & tools such as Microsoft, Google, AWS, Snowflake, Databricks

Reason #388Work with innovative projects with well-known brands both locally in Sweden and globally

Reason #879Be part of an inclusive corporate culture where diversity is our most important guiding principle

Helene Yde | Contact Person

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