SAP Service Delivery Manager

Job Description

About Capgemini

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 300,000 team members in almost 50 countries.

Join us at Capgemini in the SAP practice!
We partner with Strategic Customers to enable innovation & disrupting future. Together with them, we shape a vision & accompany in their digital transformation journey while optimizing the value of IT regarding to their business priorities.

As a Delivery Manager SAP you will be responsible for all SAP related projects and all SAP related services at the client. You will be responsible for project delivery, service delivery, people management and the client relationship. You will perform a combination of Project Management and Service Delivery Management tasks.

As you will be responsible of ensuring the qualitative delivery of the agreed services to the partner, you will have to make sure your team will be performing as expected and helping them evolve. Your engagement in improving the delivery and innovating will be essential for ensuring a good relationship with your customer.

Key responsibilities:

If this driving and facing role is appealing to you let's see what we expect you to bring along:

• Be responsible of the overall engagement in terms of budget, Customer satisfaction, contractual compliancy, service continuity, team members motivations, respect of qualitative & timely delivery
• Be the Customer Single Point of contact for the customer
• Provide consolidated management reporting to the Customer and Capgemini on the services performance and the projects progress
• Play a key role in add on sales with Sales & Delivery Management team
• Manage budget aspects and report. Drive overall margin improvement
• The management of the delivery of the services and other agreed deliverables in all its aspects: specification, estimation, planning, control, acceptance, SLA compliancy for the applications in scope
• The management of the projects, making sure all projects are delivered within budget, on time and above customer expectations
• Implementing and controlling all agreed procedures and processes
• Manage continuous improvement of the projects & services
• Evaluate engagement risks, identify and execute risk mitigation actions
• Conform to the engagement prioritization, identify & assign resources on projects & service activities

Knowledge & Experience

• Minimum 7-10 years in Project Management or Service Delivery experience is required
• Minimum 3-5 years in SAP projects or SAP related services
• A strong interpersonal & team spirit as we deliver better together
• Structure in order deliver the appropriate contractual service levels
• Organization to plan and deliver accordingly
• Qualitative Results driven
• Proactive in order to mitigate /detect the risks
• Good relationships skills as you will have to build a network for improving cooperation
• Coaching mindset to help your team members evolve
• The will to learn & improve
• Culturally openminded as we work with Offshore, nearshore and local people in one team
• Business oriented in order to support our client to perform (IT and Business)
• Strong communication skills: to manage steering committee & customer daily contacts
• Language skills: Master Dutch &/or French + English

What we offer

Your career matters to us! Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our university innovative and business-focused learning curriculums.

We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.

With the digital tech sector growing at a rapid pace and women significantly underrepresented in the industry, we are determined to inspire and recruit more women into technology and build diverse teams that reflect the clients we serve.

Our Shared values have been at the heart of the group since our formation. They are honesty , boldness , trust , freedom , team spirit , modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.

Last but not least, we will offer you a nice salary package including a company car and various extra-legal benefits such as a group insurance, hospitalization insurance, representation allowance, meal vouchers and the possibility to work up to 70% from home.

Get the future you want, apply now!