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E-Commerce Experience Manager

E-Commerce Experience Manager

Do you want to be part of shaping the best possible experience for our customers? Do you have a passion for e-commerce and product development and thrives in fast-paced environments? Then this is your lucky day!

Who are we?

We are a team of “Riders” on our journey to become the most admired retailer within the motorcycle industry. Our customers are truly passionate about their sports which is also reflected on us. It inspires us to be innovative and creative in serving them a best-in-class customer experience.

Pierce Group is Europe's largest and fastest-growing motorcycle-focused online retailer. We focus on gear and accessories within Motocross, Motorcycles and Snowmobiles through our stores 24MX, XLMOTO and Sledstore. At the beginning of 2009 we were a team of 4, today we have a local presence in 16 European markets and are shipping globally, have more than 400 employees and 5 offices in Sweden, Spain, and Poland.

About the role

We are searching for a curious and driven E-commerce Experience Manager to join us on our journey.

As E-Commerce Experience Manager, you will be working in the intersection of design, technology and business and be responsible for identifying and driving implementation of what will create the most value for our customers and business.

You will work together with teams of designers, developers, and other key functions to discover opportunities and deliver effective solutions on the back of our e-commerce platforms.

The role is part of the E-commerce Experience Team and reports to Head of E-commerce Experience. The team is responsible for improving and maintaining the customer experience on the websites, including Inspire & Discover as well as Checkout & Post-purchase phases of the customer journey. We have a central role in the organization, and the chance to really make a difference.

Pierce is offering a hybrid working model with a mix of remote and office work.
For this role, we are looking for someone who can join us in either Åre or Stockholm.

Your key activities will include:

  • Manage e-commerce projects and continuous improvement initiatives in all product development stages from insights gathering to ideation, design, implementation, and validation of the outcome
  • Work closely with the team of Designers and Developers as well as other key functions in SEO, Content, CRM, Product Information, Category Management, Marketing, Customer Service, Supply Chain and Sales
  • Cross functional coordination, backlog prioritization and sprint planning
  • Collaborate and align with stakeholders around goals, requirements, business cases and priorities
  • Conduct research and analysis of data to understand how we best can improve the customer experience
  • Define and share hypothesis, based on customer insights and other data, to be used as input to concept and development work
  • Work together with the teams of designers and developers to create, test and deliver solutions which brings value in line with our business goals

Work with great people

James Duff
Content & Brand Design Manager
"Pierce has a very welcoming, lively, diverse, engaging and high paced work environment."
Patricia Rancel
Region Manager Central
"The best value of Pierce is the employees. It's not just about working hard, but also about working with the best attitude."
Krystian Abraszkiewicz
Junior Software Developer
"Pierce is an agile company that quickly adjusts to various situations. It dares to try new approaches and values adaptability."
Olga Karpiarz
Team Leader CD Planning
"Corporation in the best meaning - takes care of an employee in a family way and provides development possibilities, supervisor support as well as wide profit package."

Skills & Requirements

  • 5+ years’ experience as Project Manager or Product Manager, having delivered large-scale e-commerce/website projects with complex technical challenges, preferably in a retail environment
  • You have a wide knowledge of product development and a background in UX design, user research, frontend development and/or product management
  • You are customer centric and data-driven, placing significant value in qualitative data such as customer problems along with quantitative data
  • You have strong leadership and communication skills and you are comfortable communicating at senior levels in the company
  • You have experience in managing a virtual and geographically distributed team
  • You have a ‘can do’ attitude and a high level of autonomy
  • You are curious, have a flexible mindset, and the ability to work on both operational and strategic levels
  • You enjoy working in a fast-paced scale-up environment and can create structure and clarity for the team and stakeholders
  • You bring enthusiasm, energy and inspire others

Experience from Motorcycle/Motocross industry or environment is always considered a plus at Pierce Group!

As a multinational company English is our language, hence we expect you to be fluent in English, both written and verbal.

Send in your application today and become a part of our team!

Our benefits include personnel discount in all our shops, flexible hybrid working model, health contribution, benefits through Benify and much more!

We welcome applicants with different backgrounds and nationalities, but we do require you to have the relevant work permits.

If you have any questions regarding this role please contact Ann Hedberg, Head of E-Commerce Experience, at [email protected] Note that we will not be able to accept your application via email, instead we ask you to hit the “I’m interested” button.

Great Place to Work

  • International work atmosphere & amazing teamwork

  • After Work activities

  • Company sponsored sports events

  • Discount on company products

  • Competitive benefits

  • Opportunities for personal and professional growth

About the company

Pierce is a leading and fast-growing e-commerce company selling gear, spare parts, accessories and streetwear to over 1.1 Million active riders across all of Europe through the online stores 24MX, XLMOTO and Sledstore via some forty websites adapted to the local markets. Pierce has two major segments targeting two different customer groups, Offroad – sales to motocross and enduro riders, and Onroad – sales to riders on paved roads and tracks. With a large and unique product assortment, including a number of its own brands, an excellent customer experience and attractive prices, Pierce is changing the motorcycle enthusiast market in Europe.

The headquarter is located in Stockholm, Sweden, the central warehouse is located in Szczecin, Poland, and the customer support is located in Barcelona, Spain. During 2020 Pierce had around 400 employees and net revenues exceeding SEK 1.5bn (€150MM). Pierce also hosts a very active social media community with over 1.3 million followers.

During 2020 Pierce was selected as one of ‘Sweden’s Best Managed Companies’ by Deloitte in partnership with Nasdaq and was recognized as a 'D-Award' finalist as a top-3 e-commerce player in Sweden. During 2021, Pierce concluded an IPO and listed its shares on Nasdaq Stockholm's main market.

It started with a passion for our sport, was driven by the enthusiasm of our staff and we still dare to reach out for more with love and dedication for our customers.

Join us on our quest to become the most admired retailer within the motorcycle industry and shape the way motor enthusiasts shop by offering a state-of-the-art online shopping experience built on passion, professionalism, and a good dose of rebellious spirit.

We are passionate about riding motorcycles and have an exciting program for employees who want to learn to ride or get more involved in motorsport. But non-riders are also very welcome to join of course.

2005All started in a garage with two MX enthusiasts who wanted to change the shopping experience for their follow petrolheads.

2009Pierce AB began with the launch of 24MX by 4 employees. Initial focus was on selling parts and equipment to the Motocross world.

2013XLMOTO launched with a special focus on onroad motorcycle equipment. At this point a European wide presence was already built with the focus on bigger markets.

2013SledStore went live with pow passion and endless trails. SledStore is a Mecca for the Nordic snowmobile fanatics.

2016Our own European distribution center, PDC, opened their gates and storage racks to offer our customers an even bigger range, quicker deliveries and excellent service. Over time it's grown to almost 40,000 SQM - the size of six football pitches.

2018Pierce announced the acquisition of MotoBuykers, a Spanish e-commerce motorcycle player, to strengthen its footprint in southern Europe.

2019Pierce opened up for sales outside Europe on our global sites 24mx.com and xlmoto.com

2020Pierce was recognized as one of the three best eCommerce companies in Sweden with the nomination as 'D-Award' finalist.

2020Pierce rolled out a new state-of-the-art ecommerce platform to further strengthen the customer experience

2020Pierce received the Sweden’s Best Managed Companies recognition, sponsored by Deloitte in cooperation with Nasdaq

2021Pierce completed an IPO and listed its shares on Nasdaq Stockholm's main market.

TodayWe have a local presence in 17 European markets with 400 employees, 5 offices in Sweden (Stockholm and Åre), Spain (Barcelona), and Poland (Szczecin).

Ann Hedberg | Contact Person

I'm interested
Pierce Group

Multiple locations
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