Technical Engineer (Dedicated Site; TN- REMOTE)
- Applications are considered on a rolling basis
- Multiple locations
Join a tech company that’s making a difference in healthcare
At Sectra, we take a lot of pride as a market leader in medical IT and secure communications. Our customers operate in some of society’s most critical functions, and we are uniquely positioned to help them optimize patient-centered care. Our modular and scalable enterprise imaging solutions allow healthcare providers to grow from ology to ology, while our encrypted communication systems protect the most sensitive information for customers around the world
About the position
Would you like the opportunity to support one of Sectra Inc's most prestigious installations? Sectra is hiring a System Administrator to support one of our key account customers and close development partner based in Nashville, Tennessee. This position is remote-based, though the individual will be required to work the customer's normal working hours, Monday through Friday, CST. Some services, such as upgrades or server additions, may require after-hours support and will be handled on a case-by-case basis. Occasional on-site travel may be required as needed for this position.
As a Technical Engineer, you will:
- Provide Sectra expertise as the customer becomes familiar with the product
- Work with customer administrators as they develop familiarity and expertise in administering the Sectra PACS
- Work with customer administrators to provide all necessary administrative changes required to support the ongoing operations of the customer
- Maintain and monitor the health of the PACS and report the status to the customer
- Assist with end-user workflow solutions and troubleshooting
- Troubleshooting and resolutions of exam arching and retrieval issues
- Open support tickets with DICOMSys as needed
- Support in Sectra monitoring alerts deep dive and root cause analysis
- Be involved in the implementation of Sectra upgrades
- Implement and/or assist and advise the customer in implementing solutions necessary to resolve the customer's problems
- Initiate, update and close Service Tickets on behalf of the customer with system-related problems and requests
- Collaboratively analyze and troubleshoot customer problems
- Occasional travel to the customer site as needed and as determined by Sectra
Work with great people
Skills & Requirements
As a Technical Engineer, the following requirements apply:
- 5+ years experience and a university education in Engineering science or IT with strong academic standing
- Fluency in English both written and spoken
- Excellent customer interaction and communication skills
- Experience with Windows, MS SQL Server, DICOM, and HL7
- Experience with Vmware and VCE
- Experience with computer networking
How we make your job meaningful and rewarding
At Sectra, we embody the energy of a young startup while enjoying the stability of a well-established brand, vast global experience, and a product backed by 40+ years of innovation. The result? An agile, invigorating, highly supportive and fun environment that empowers our team to do their best work and make a difference in people’s lives every day.
In addition to a competitive salary and performance-based incentives, we offer many exciting benefits and perks, including:
- Generous paid time off policy, Competitive Medical, Dental & Vision Plans, Paid Parental Leave, Employee Assistance Program (EAP), 401K matching and more!
- A professional workplace with fantastic colleagues, who also have fun at work
- A work environment where your voice will be heard and where your efforts make a difference
- The ability to work with products that bring real benefits to society
- An environment that features technically advanced systems and where patient safety and efficient workflows are key aspects
- An international environment with the opportunity to work in, or with, other countries and culture
Other information:
We recruit on an ongoing basis. The goal is for the right candidate to start as soon as possible.
Learn more about our recruitment process here.
The salary range for this position is between $75,000 and $100,000, based on experience and qualifications.
Sectra combines numerous pay and benefit strategies to provide a comprehensive and competitive total rewards package. The total rewards package includes comprehensive benefits, retirement plan plus matching and career development programs.
Sectra celebrates diversity and are proud to be an equal opportunity employer. We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or veteran status.
Great Place to Work
Great colleagues
Personal development
Innovation & technology
Global environment
Working close to customers
Making a difference
Göra skillnad
Personlig utveckling
Global miljö
Grymma kollegor
Innovation och teknologi
Kundfokus
Fantastiske kollegaer
Arbejde tæt på kunderne
Innovation & Teknologi
Globalt miljø
Personlig udvikling
Gør en forskel
Je maakt écht verschil
Persoonlijke ontwikkeling
Duurzaamheid
Leuke collega’s
Innovatie & Technologie
Werk samen met medische professionals
Gjøre en forskjell
Personlig utvikling
Globalt miljø
Fantastiske kollegaer
Innovasjon og teknologi
Arbeide nær kunder
About the company
Sectra develops and sells cutting-edge solutions for medical IT and cybersecurity. We help hospitals and those who are training future healthcare personnel to improve their efficiency so that patients can receive better care. We also support and help defense, authorities, and critical social functions to secure their communication against eavesdropping and protect their systems against unauthorized access. This is how we create conditions for a healthier and safer society.
One thing that identifies us at Sectra is our customer obsession— our ability and willingness to understand, create value for and stand up for our customers. This shared priority is at the core of our culture. Our customers describe this as having the knowledge to meet expectations, the passion to exceed them. As we hire for attitude and ability - train for skill, we happily expand your knowledge, if you bring the passion and willingness to learn.
Talent Acquisition Team | Contact Person
Powered by
