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Digital Customer Experience Solution Architect

  • Applications are considered on a rolling basis
  • Geneva
  • Applications are considered on a rolling basis
  • Geneva

We are looking for a Digital Customer Experience Solution Architect based in Switzerland

Your team

Whether a major airline wants to gain real-time insight into its customers or a retailer wants to personalize its customer journey, or build better employee experiences, DCX Architects help our clients form visioning that future state to implementing the best-fit tech stack (and everything in-between) setting up the right architecture is of great importance in these changes.

As a DCX Architect, you shape, design & implement our clients’ next-generation experiences, guiding them throughout their transformation projects (both large and small). Given the nature of DCX technologies and architectures, these are often complex initiatives that help clients deliver. You will work across the full lifecycle – from supporting or initiating sales activities (owning the DCX aspects of RFP / RFI responses), client pitches, and owning our solution, or a significant part of it. Thanks to your knowledge and experience, you are a good discussion partner for the (C-suite) business stakeholders and the Enterprise Architects of our (future) clients.

Your key responsibilities

  • Helping our clients and our internal teams build the vision and strategy of how DCX and DCX technologies can achieve their business goals
  • Being a trusted advisor for Business, IT, and DCX stakeholders and using that role to shape deals
  • Advising organizations on which applications best suit their vision, strategy, desired customer journeys, and existing IT landscape
  • Owning the platform architecture design and “making it happen”
  • Creating DCX impact by leading and orchestrating the solutioning, architecture, design, and delivery for Customer Platforms
  • Selecting the perfect fit from multiple technologies to compose a solution for complex DCX use cases and, wherever that Perfect fit is not possible, helping our teams and our clients understand the trade-offs and implications of the choices available to them
  • Delivering “end to end” platforms at scale across releases, of a roadmap created by you
  • Orchestrating domain and technology architects and joint plays with other practices to manage large projects
  • Developing custom architecture, technology and application strategies by incorporating integration & APIs, cloud strategy and data architecture
  • Maintaining contacts with other DCX Architects, and ensuring constant knowledge sharing
  • Developing IT operation models that are applicable within organizations and can be used during the preparation of proposals
  • Providing responses to incoming RFIs/RFPs, knowing how to put together the right team within the organization
  • Maintaining and building our client network

What we expect from you

  • Strong leadership skills with the ability to manage, organize and negotiate with internal and external stakeholders
  • 10+ years of working experience as an Architect (certified L2 or L3 or working towards that certification)
  • Experience with complex IT transformation programs, for example in the role of lead architect
  • Knowledge of multiple stacks, such as Adobe, Drupal, Pega, SAP CX, Microsoft Dynamics, Salesforce, Mulesoft, Outsystems, for different CX “domains”, such as Immersive experiences, Marketing & Content, Sales, Service, Commerce, Data and Insight, and (importantly) want to grow that knowledge
  • Knowledge of concepts such as TOGAF, Agile SCRUM, and SAFe
  • Ability to manage the planning and delivery of projects from local to global, and the use of right-shoring models
  • Ability to talk to both 'Business' and 'IT' and to build a bridge between their worlds, especially at CxO/VP level – both within Capgemini and with our clients
  • Strong social skills and ability to create support for your concepts, ideas, and solutions
  • Experience in orchestrating a team of technology architects or engineers
  • Proven experience in combining Agile Scrum with Waterfall project management technology

What you can expect

We offer an open and people-driven work environment. We offer opportunities to grow and enable you to shape the future you want. We strive to create a sustainable and human-centric working environment and, in addition to the contractually agreed remuneration, we offer other attractive extras with our Capgemini benefits.

  • Flexible working hours - autonomy regarding when to start and stop work
  • Hybrid working model long term - freedom to choose remote work up to 70% of working time
  • 5 weeks of vacations – at least 25 days of vacation each year
  • Employee referral bonus - 3’000-6’000 CHF of financial rewards for recommending job candidates
  • Company shares program - preferential terms for investing in Capgemini's shares, with 100% guaranteed recovery of investment
  • Constant personal development with a steep learning curve - a system of training, mentoring, counseling, and on-the-job learning
  • Performance-based recognition and progression system
  • Annual contribution to a fitness subscription

Interested? We should talk!

Employment: Permanent, full-time
Starting date: February 2023 (negotiable)
Location: Zurich, Basel, Lausanne or Geneva

Take your chance and apply!

About the company

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion.

Get The Future You Want | www.capgemini.com

Capgemini Switzerland

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