Guest Relations Coordinator
- Søknadsfrist: 30. juni 2023
- Tromsø
Do you want to be part of the team that makes a difference?
I 130 år har vi jobbet for å gi gjestene våre uforglemmelige opplevelser og tilby de vi jobber sammen med et spennende og givende arbeidsmiljø. Som [roleNO_hurtigruten] vil du ha ansvar for Guest relations is point of contact for guests that needs help. You will be part of a team of people that 24/7 solves guest irregularities.
Jobb med skikkelig flinke folk
Kompetanse
Are you the one that wants to make a difference and can handle multiple tasks at work?
Duties and responsibilities
-
Be a part of the 24/7 schedule changes duty phone rotation and be first point of contact towards ship and Maritime Operations in case of irregularities
-
Handle guests affected by any kind of irregularities in cooperation with the team
-
Prioritize and execute tasks with high integrity, be proactive and empowered to take decisions within the framework of Hurtigruten terms & conditions, transportation conditions, country specific package tours act.
-
Handle pre & post voyage complaints for the Nordic market to ensure best possible guest experience.
-
Act according to procedures, Terms & Conditions and Package Travel Act.
-
Be a part of the Next of Kin crisis team
-
Be the expert on Package Travel Act Regulative.
-
Other tasks can be added to the function
Qualifications
- Experience within customer service and travel industry
Experienced within customer rights and package travel law. - Experienced in handling challenging guests and situations
Good IT knowledge in usage of IT tools such as MS Office and CRM systems. -
Bi-Lingual with Norwegian and English preferred (German and/or French in addition is a plus)
-
Good understanding of the Hurtigruten organization and products
-
Experience in crisis management tools, booking tools and onboard systems such as Fidelio is an advantage.
Personal qualities
- Ability to multitask, tackle stressful situations and high pressure
- Show initiative and be action oriented and structured during challenging and unpredicted situations
- Flexible and independent
- Have a strong guest experience focus
- Service and solution oriented towards internal and external customers
- Excellent communication skills, both oral and in written
- Learning Agility. You will have the desire to be in constant learning mode.
- Teamwork. Be willing to support your team and the other teams in the business and be able to change your point of view.
- Self-Discipline. Commitment to self-improvement and be aware of how your decisions affect those around you and manage your time efficiently.
- Be a role model for Hurtigruten's core values
We can offer
An exciting job with one of the strongest brands within explorer tourism
The opportunity to deliver new builds with groundbreaking technology and design
Working with highly skilled and dedicated colleagues globally, both in the office and on site
Competitive conditions
Jobb på et sted du vil trives
Play your part
Inspire the Adventure
Make tomorrow better
Om selskapet
Den ubestridte globale lederen innen bærekraftige oppdagelses- og fritidsreiser – en pådriver for en mer miljøvennlig reisebransje.
Hurtigruten Group ble stiftet i 1893 og er verdensledende innen opplevelsesreiser. Vi har over 2400 ansatte over hele verden fra mer enn 50 land. Vår virksomhet foregår på tre hovedområder – Hurtigruten Expeditions, Hurtigruten Norge og Hurtigruten Svalbard – som tilbyr unike, små skip- og landbaserte eventyr fra pol til pol. Vi tar gjestene med til de mest spektakulære stedene på planeten vår, og besøker alt fra uberørt villmark til forskjellige lokalsamfunn.
Hurtigruten Group revolusjonerer reiselivsnæringens tilnærming til bærekraft, og vi tilbyr autentiske lokale opplevelser som etterlater et fotavtrykk vi er stolte av – både i naturen og i lokalsamfunnene vi besøker.
Quick overviewTOM
Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.
Hybrid Explorer shipsHurtigruten has two hybrid-electric powered expedition cruise ships that offer a 20% reduction of fuel consumption.
Beach cleanupsHurtigruten Expedition Teams encourage guests to take part in beach clean-ups, which results in several metric tonnes of trash every year being removed.
Hurtigruten FoundationThe Foundation specialises in the conservation of endangered species, fighting against marine and plastic pollution.
KurzübersichtTOM
Abschaffung von EinwegplaHurtigruten war das erste große Reiseunternehmen, das Einwegplastik aus der gesamten Flotte und aus den Hotels verbannt hat.
Hybrid-ExpeditionsschiffeHurtigruten verfügt über zwei Expeditionsschiffe mit Hybrid-Elektroantrieb, mit denen der Treibstoffverbrauch um 20 % gesenkt werden kann.
StrandreinigungenDie Hurtigruten Expeditionsteams motivieren ihre Gäste, an Strandsäuberungen teilzunehmen, wodurch jedes Jahr mehrere Tonnen Müll beseitigt werden.
Hurtigruten FoundationDie Stiftung fördert Projekte, die sich für die Erhaltung bedrohter Arten sowie den Kampf gegen Meeresverschmutzung und Plastikmüll engagieren.
I korte trekkTOM
Forbud mot engangsplastHurtigruten Group er det første store reiseselskapet som fjernet engangsplast fra hele flåten og hotellene våre.
Hybride ekspedisjonsskipHurtigruten Group har to hybridelektriske ekspedisjonsskip som betyr 20 % redusert drivstofforbruk.
StrandryddingHurtigrutens ekspedisjonsteam oppfordrer gjestene til å delta i strandrydding, noe som resulterer i at flere tonn søppel blir fjernet hvert år.
Hurtigruten FoundationStiftelsen har fokus på bevaring av truede arter og bekjemper plast- og havforurensning.
Elin Lian Losvik | Kontaktperson
Drevet av
