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Support Specialist, PACS Performance

  • Applications are considered on a rolling basis
  • Shelton +1 more
  • Applications are considered on a rolling basis
  • Shelton +1 more

Join a tech company that’s making a difference in healthcare

At Sectra, we take a lot of pride as a market leader in medical IT and secure communications. Our customers operate in some of society’s most critical functions, and we are uniquely positioned to help them optimize patient-centered care. Our modular and scalable enterprise imaging solutions allow healthcare providers to grow from ology to ology, while our encrypted communication systems protect the most sensitive information for customers around the world.

About the position

At Sectra, our goal is to contribute to a healthier and safer society by bridging the gap between technology and the healthcare industry. We do this by constantly delivering exceptional customer service and innovative products that truly contribute to better efficiency for our customers. As a PACS Performance Support Specialist, your goal is to solve our toughest problems related to the performance of the Sectra PACS. Customer satisfaction will be at your core and you will need to be resourceful and a big-picture thinker to get the job done. Autonomy is key in your daily work as you will need to drive conversations and solutions both internally and externally. Our customers leverage the latest technology and moves at a high pace to deploy new and exciting products, features and workflows so having in-depth knowledge of PACS, Networking, Windows Servers, SQL server, DICOM, HL7 and more will be important. This position is remote-based.

As a Support Specialist, you will have the opportunity to:

  • Be a point of contact for all PACS performance-related items
  • Learn the Sectra Performance Toolkit for all performance
  • Provide a specialist service to our support organization
  • Provide solutions to complex technical issues and clinical problems
  • Escalate, own, and stay focused on driving the resolution of issues through the appropriate channels and team members using highly effective communication skills
  • Assist Technical Engineers with troubleshooting escalations as needed
  • Participate in 24x7 Pager Rotation as needed

Work with great people

Brian Antunes
System Engineer
"I have always been passionate about technology and using technology to resolve issues facing society. At Sectra, that is exactly what we are doing."
Frida Börnfors
Software Engineer
"There is a high level of dedication among the employees at Sectra – everyone takes pride in what they do and they work hard to deliver customer value."
Brian Antunes
System Engineer
"I have always been passionate about technology and using technology to resolve issues facing society. At Sectra, that is exactly what we are doing."
Frida Börnfors
Software Engineer
"There is a high level of dedication among the employees at Sectra – everyone takes pride in what they do and they work hard to deliver customer value."
Brian Antunes
System Engineer
"I have always been passionate about technology and using technology to resolve issues facing society. At Sectra, that is exactly what we are doing."
Frida Börnfors
Software Engineer
"There is a high level of dedication among the employees at Sectra – everyone takes pride in what they do and they work hard to deliver customer value."
Brian Antunes
System Engineer
"I have always been passionate about technology and using technology to resolve issues facing society. At Sectra, that is exactly what we are doing."
Frida Börnfors
Software Engineer
"There is a high level of dedication among the employees at Sectra – everyone takes pride in what they do and they work hard to deliver customer value."
Brian Antunes
System Engineer
"I have always been passionate about technology and using technology to resolve issues facing society. At Sectra, that is exactly what we are doing."
Frida Börnfors
Software Engineer
"There is a high level of dedication among the employees at Sectra – everyone takes pride in what they do and they work hard to deliver customer value."
Sebastian Fridell
Software Engineer
"My colleagues always take the time to help me with my challenges and they are 100% focused on helping the customer and developing the most secure products in the market."
Carl Folkesson
Software Engineer
"In every part of my work there is a problem that needs to be analyzed and resolved, and the feeling when you finally resolve that problem is one of the best feelings in the world."
Johan Carlegrim
General Manager
"For me, Sectra is a great place to work. While everyone at Sectra is highly skilled and professional, they are also easy-going and friendly."
Ahmed Aouicha
Support Engineer
"My passion is helping people, and I like the responsibility that comes with my role."
Hanna Bäcker
First Line Support and Upgrade Coord
"Our customers often call us during emergencies, and we have to solve their problems quickly. It’s clear that our work has a real impact on patients' lives."
Elin Häger
Technical Project Manager
"I really like that my role at Sectra is combined leadership with in-depth technical knowledge of our products.”"
Dave Knight
Project Manager
"The general atmosphere and support from colleagues are what I like the most about my work."
Sonia Maria
Account Manager
"Sectra is a great place to work. From the fantastic work atmosphere to the cooperation between employees, to the freedom to do our job to deliver the best solutions to the customers.”"
Lindsay van Ballegooij
Account Manager
"Our customers are passionate and take part in the development of our products. Every customer visit gives me new ideas and insights which can be taken back to my colleagues.”"
Zoe Varricchio
Project Manager
"Regardless of how long you have been with our organization, your ideas are always taken into consideration, and provided that they are worthwhile, they tend to be implemented."
Stephanie Dahl
Project Manager Global Search
"From day one, Sectra has felt like home for me. Working with great people, many of who I consider to be close personal friends is a luxury I do not think I will be able to find elsewhere."
Johan Uppman
Software Engineer
"My journey at Sectra started with a summer job at Sectra Communications. After that, I was hooked."
Rober Kloosterman
Support engineer
"I began working a couple of days a week as a support assistant during my studies. Combining the theory from my studies with practical, real-world experience was a great way to learn."

Skills & Requirements

As a Support Specialist, the following requirements apply:

  • 7-10 year's performance experience or equivalent
  • A master’s, bachelor’s in computer engineering with a strong academic performance or equivalent
  • Fluency in English
  • A genuine interest in IT and ability and willingness to learn more
  • Strong experience working with Networking, Microsoft Windows Server, SQL Server, SQL Server AlwaysOn
  • Experience working with scripting tools such as Python, PowerShell
  • Meticulous about documentation
  • Travel as required (less than 10%)

How we make your job meaningful and rewarding

At Sectra, we embody the energy of a young startup while enjoying the stability of a well-established brand, vast global experience, and a product backed by 40+ years of innovation. The result? An agile, invigorating, highly supportive and fun environment that empowers our team to do their best work and make a difference in people’s lives every day.

In addition to competitive salary and performance-based incentives, we offer many exciting benefits and perks, including:

  • Generous paid time off policy, Competitive Medical, Dental & Vision Plans, Paid Parental Leave, Employee Assistance Program (EAP), 401K matching and more!
  • A professional workplace with fantastic colleagues, who also have fun at work
  • A work environment where your voice will be heard and where your efforts make a difference
  • The ability to work with products that bring real benefits to society
  • An environment that features technically advanced systems and where patient safety and efficient workflows are key aspects
  • An international environment with the opportunity to work in, or with, other countries and culture

Other information:

We recruit on an ongoing basis. The goal is for the right candidate to start as soon as possible.

Learn more about our recruitment process here.

The salary range for this position is between $115,000 and $135,000, based on experience and qualifications.

Sectra combines numerous pay and benefit strategies to provide a comprehensive and competitive total rewards package. The total rewards package includes comprehensive benefits, retirement plan plus matching and career development programs.

Sectra celebrates diversity and are proud to be an equal opportunity employer. We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or veteran status.

Great Place to Work

  • Great colleagues

  • Personal development

  • Innovation & technology

  • Global environment

  • Working close to customers

  • Making a difference

  • Göra skillnad

  • Personlig utveckling

  • Global miljö

  • Grymma kollegor

  • Innovation och teknologi

  • Kundfokus

  • Fantastiske kollegaer

  • Arbejde tæt på kunderne

  • Innovation & Teknologi

  • Globalt miljø

  • Personlig udvikling

  • Gør en forskel

  • Je maakt écht verschil

  • Persoonlijke ontwikkeling

  • Duurzaamheid

  • Leuke collega’s

  • Innovatie & Technologie

  • Werk samen met medische professionals

  • Gjøre en forskjell

  • Personlig utvikling

  • Globalt miljø

  • Fantastiske kollegaer

  • Innovasjon og teknologi

  • Arbeide nær kunder

About the company

Sectra develops and sells cutting-edge solutions for medical IT and cybersecurity. We help hospitals and those who are training future healthcare personnel to improve their efficiency so that patients can receive better care. We also support and help defense, authorities, and critical social functions to secure their communication against eavesdropping and protect their systems against unauthorized access. This is how we create conditions for a healthier and safer society.

One thing that identifies us at Sectra is our customer obsession— our ability and willingness to understand, create value for and stand up for our customers. This shared priority is at the core of our culture. Our customers describe this as having the knowledge to meet expectations, the passion to exceed them. As we hire for attitude and ability - train for skill, we happily expand your knowledge, if you bring the passion and willingness to learn.

Talent Acquisition Team | Contact Person

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Sectra

Shelton +1 more
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