Support Specialist, PACS Performance
- Applications are considered on a rolling basis
- Multiple locations
Join a tech company that’s making a difference in healthcare
At Sectra, we take a lot of pride as a market leader in medical IT and secure communications. Our customers operate in some of society’s most critical functions, and we are uniquely positioned to help them optimize patient-centered care. Our modular and scalable enterprise imaging solutions allow healthcare providers to grow from ology to ology, while our encrypted communication systems protect the most sensitive information for customers around the world.
About the position
At Sectra, our goal is to contribute to a healthier and safer society by bridging the gap between technology and the healthcare industry. We do this by constantly delivering exceptional customer service and innovative products that truly contribute to better efficiency for our customers. As a PACS Performance Support Specialist, your goal is to solve our toughest problems related to the performance of the Sectra PACS. Customer satisfaction will be at your core and you will need to be resourceful and a big-picture thinker to get the job done. Autonomy is key in your daily work as you will need to drive conversations and solutions both internally and externally. Our customers leverage the latest technology and moves at a high pace to deploy new and exciting products, features and workflows so having in-depth knowledge of PACS, Networking, Windows Servers, SQL server, DICOM, HL7 and more will be important. This position is remote-based.
As a Support Specialist, you will have the opportunity to:
- Be a point of contact for all PACS performance-related items
- Learn the Sectra Performance Toolkit for all performance
- Provide a specialist service to our support organization
- Provide solutions to complex technical issues and clinical problems
- Escalate, own, and stay focused on driving the resolution of issues through the appropriate channels and team members using highly effective communication skills
- Assist Technical Engineers with troubleshooting escalations as needed
- Participate in 24x7 Pager Rotation as needed
Work with great people
Skills & Requirements
As a Support Specialist, the following requirements apply:
- 7-10 year's performance experience or equivalent
- A master’s, bachelor’s in computer engineering with a strong academic performance or equivalent
- Fluency in English
- A genuine interest in IT and ability and willingness to learn more
- Strong experience working with Networking, Microsoft Windows Server, SQL Server, SQL Server AlwaysOn
- Experience working with scripting tools such as Python, PowerShell
- Meticulous about documentation
- Travel as required (less than 10%)
How we make your job meaningful and rewarding
At Sectra, we embody the energy of a young startup while enjoying the stability of a well-established brand, vast global experience, and a product backed by 40+ years of innovation. The result? An agile, invigorating, highly supportive and fun environment that empowers our team to do their best work and make a difference in people’s lives every day.
In addition to competitive salary and performance-based incentives, we offer many exciting benefits and perks, including:
- Generous paid time off policy, Competitive Medical, Dental & Vision Plans, Paid Parental Leave, Employee Assistance Program (EAP), 401K matching and more!
- A professional workplace with fantastic colleagues, who also have fun at work
- A work environment where your voice will be heard and where your efforts make a difference
- The ability to work with products that bring real benefits to society
- An environment that features technically advanced systems and where patient safety and efficient workflows are key aspects
- An international environment with the opportunity to work in, or with, other countries and culture
Other information:
We recruit on an ongoing basis. The goal is for the right candidate to start as soon as possible.
Learn more about our recruitment process here.
The salary range for this position is between $115,000 and $135,000, based on experience and qualifications.
Sectra combines numerous pay and benefit strategies to provide a comprehensive and competitive total rewards package. The total rewards package includes comprehensive benefits, retirement plan plus matching and career development programs.
Sectra celebrates diversity and are proud to be an equal opportunity employer. We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or veteran status.
Great Place to Work
Great colleagues
Personal development
Innovation & technology
Global environment
Working close to customers
Making a difference
Göra skillnad
Personlig utveckling
Global miljö
Grymma kollegor
Innovation och teknologi
Kundfokus
Fantastiske kollegaer
Arbejde tæt på kunderne
Innovation & Teknologi
Globalt miljø
Personlig udvikling
Gør en forskel
Je maakt écht verschil
Persoonlijke ontwikkeling
Duurzaamheid
Leuke collega’s
Innovatie & Technologie
Werk samen met medische professionals
Gjøre en forskjell
Personlig utvikling
Globalt miljø
Fantastiske kollegaer
Innovasjon og teknologi
Arbeide nær kunder
About the company
Sectra develops and sells cutting-edge solutions for medical IT and cybersecurity. We help hospitals and those who are training future healthcare personnel to improve their efficiency so that patients can receive better care. We also support and help defense, authorities, and critical social functions to secure their communication against eavesdropping and protect their systems against unauthorized access. This is how we create conditions for a healthier and safer society.
One thing that identifies us at Sectra is our customer obsession— our ability and willingness to understand, create value for and stand up for our customers. This shared priority is at the core of our culture. Our customers describe this as having the knowledge to meet expectations, the passion to exceed them. As we hire for attitude and ability - train for skill, we happily expand your knowledge, if you bring the passion and willingness to learn.
Talent Acquisition Team | Contact Person
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