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IT Service Owner, Customer Engagement (Salesforce)

  • Helsinki
  • Helsinki

F-Secure makes every digital moment more secure, for everyone. We deliver brilliantly simple, frictionless security experiences that make life easier for the tens of millions of people we protect directly and through our 170 service provider partners. Our vision for cyber security is intensely human-focused and consumer driven. We believe the future of cyber security is not just great protection technology, but also the ability to bring it to the consumer in a spirit of simplicity and usability – providing a brilliantly simple security experience.

Today, we are at a unique turning point in our history. From a pioneering cyber security company, we are now founding a dynamic, consumer focused, partner driven company: highly profitable with a strong, global market presence and growth focus.

We are looking for an IT Service Owner to steer and develop F-Secure’s Customer Engagement IT services like Salesforce and other Customer Service Applications. As our IT Service Owner you act as a link between our organisation and Salesforce team, driving the development of our Customer Engagement IT services. In close cooperation, you ensure continuous operational process improvements based on service analytics and stakeholder feedback. You will also participate in service development that is influenced by our IT and business strategy. You will join a global IT team where we already have one seasoned Salesforce expert & other data/integrations architecture professionals in addition to our vendor personnel. Together with a dynamic team you will develop our customer engagement IT services.

Our Customer Engagement applications has two domains (see below), on which you will contribute to as our IT Service Owner. However, the domain areas can be adjusted based on your earlier background and expertise.

  • Salesforce – Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud
  • Customer Service Applications – Phone systems, knowledge base platforms etc.

At F-Secure, Salesforce platform is widely used and one of our most important platforms where we put effort to give better experience to our internal & external stakeholders. In this role you have ability to participate to the development hands-on with the vendor using the latest tools and learn new features during the journey.

Key Responsibilities

  • Owning, maintaining and developing the IT solutions such as different Salesforce clouds or phone systems on our Customer Engagement system area
  • Collecting business and process requirements from internal stakeholders and turning them into IT concepts like in following areas: lead management, customer service case handling, marketing activities or data quality improvements etc.
  • Service-related collaboration with internal & external stakeholders that happens weekly basis and development is mainly done in sprint mode
  • Ensuring we have right priorities and resources to achieve targets
  • Constantly identify & follow service related risks and keep security up-to-date with the team

What are we looking for?

You consider yourself a proactive person who enjoys working with people and collaborating with a cross-functional and multicultural network of external and internal stakeholders. Your working style could be described as systematic, and you have qualities that make you great at driving change and influencing others.

  • 5+ years of work experience in a global IT Service environment
  • Understanding of business processes like sales, marketing and customer service
  • Familiarity with IT industry standards and methodologies such as ITIL is an advantage
  • Understanding of cyber security principles, processes, and tools in IT context
  • Fluent English language skills (written and spoken) as our organisation language is English.
  • Knowledge of some of the technologies and applications like ( in priority order ):

    • Salesforce
    • Marketing Cloud
    • Integrations + ELT technologies

    • Master Data Management

    • Cloud data platform capabilities (AWS or Azure) & SQL databases

    • Analytics tools (Tableau / Power BI)

What will you get from us

  • You will work together with experienced and enthusiastic colleagues, and within F-Secure you will find some of the best minds in the cyber security industry.
  • We actively encourage our Fellows to grow and develop within F-Secure, and in your career here you can find yourself contributing to any number of our other products and teams. You decide what to make of this role, what your priorities are, and how you organize your work for the best benefit to us all.
  • We offer interesting challenges and a competitive compensation model with wide range of benefits. You get a chance to develop yourself professionally in an international and highly motivated team serving our customers in providing world class security, privacy and uncensored access to information online.
  • You get to work in a flexible, agile, and dynamic working environment that supports individual needs. Giving our people both support and the opportunity to be in charge of their own work is something that is in our DNA.
  • We are in a unique phase in our 30-year history and with curiosity and excitement in the air we see no limits for building a strong and fruitful career with us!

Our benefits include extensive health care, remote working, company supported sport activities, lunch vouchers, regular massages, gym and sauna at the premises and many more things to keep our best asset – people - happy!

A security background check will possibly be conducted for the selected candidate in accordance with Finnish Security Clearance act 726/2015.

Work with great people

Karolina Malagocka
Senior Marketing Manager
"At F-Secure we see the value of each and every person"
Robert Grześkowiak
Lead Software Engineer
"At F-Secure you won't feel bored. There are opportunities to learn new things every day."
Fairuz Zainor
"I joined F-Secure straight after graduating and now, 10 years later, I am still happy to be here."
William Jardine
Managing Consultant
"The freedom is a big thing for me. The trust you are doing something worthwhile."

Great Place to Work

  • Over 350 amazing colleagues in nearly 30 offices

  • Possibility to protect the world

  • Work with best of class experts who care

  • Relaxed, open and fun working environment

  • 68+ of nationalities

  • Global with the spirit of a small company

About the company

F-Secure delivers research-led cyber security to defend organizations, society and people from real-world attacks and build resilience into their approach. Our people are a mix of technical and creative experts – diverse, talented, and passionate people – working tirelessly to help us advance the industry with new ways of thinking. They lead their own development, in and out of the office. They call the shots when it comes to building a place to call home in our organization.

You can’t design culture!

The F-Secure team is diverse, fluid, fun-loving, and full of energy. It’s our job to preserve that, so we’ve made it our business to help individuals traverse from passion to passion, from specialism to specialism, from the flavor of today to tomorrow’s. We move with their needs, and help them build Pathways, always focusing on the things that make them happy in and beyond of the office.

See yourself here? Bring your best self and apply now.

Diversity & Inclusion:

F-Secure is an equal opportunity employer and believe that employing a diverse workforce is central to our success. We are committed to ensuring all qualified applicants will receive consideration for employment without regard to nationality, colour, race, ethnic or national origin, sex, gender (including gender reassignment), sexual orientation, religion or belief, age, marital status or physical or mental disability. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you!

1988F-Secure established under the name Data Fellows

1992First public hysteria about a computer virus

2002First Antivirus for mobile phones

2004F‑Secure Labs launches first antivirus industry blog

2009F‑Secure’s next step into the cloud

2015F-Secure aims to become the leading European cyber security company

2018MWR InfoSecurity joins F-Secure

2022F-Secure separated its consumer and enterprise business areas through a de-merger. From a pioneering cyber security company, we are now founding a dynamic, consumer focused, partner driven company: highly profitable with a strong, global market presence and growth focus.

Milla Saari | Contact Person

I'm interested

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