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Account Support - NSW Government
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Media Intelligence




Mid level

Applications are considered on a rolling basis

Location: Sydney

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Contact Person
Michael McGookin

Job Description

As our Account Support, you would be responsible for working closely with the NSW Government account management team to manage the portfolio of NSW Government clients. This position partners with the Account Management team and co manages different portfolios throughout the NSW Government.

You will be expected to demonstrate a thorough understanding of Meltwater’s products and are responsible for driving engagement and adoption through all stages of the client’s life cycle.

In this role, you will report to the Managing Director of Government Accounts.

What You'll Do:

  • Responsible for an assigned NSW Government portfolio of clients that are shared with the Account Manager.

  • Create a trusted relationship with each client and drive value with our products

  • Execute programs to drive product adoption and client satisfaction with continuous client contact

  • Conduct business reviews to track the health of accounts, listen to customer feedback and outline areas of improvement

  • Proactively identify issues that may impact product engagement and resolve with assistance from internal stakeholders

  • Track client’s usage of and activity level on our platforms to monitor the health / risk status of your accounts

  • Conduct client training to ensure new users are up to speed on the Meltwater platform

  • Work closely with your Meltwater team to solve project challenges and design effective solutions which impact the whole NSW Government client base

  • Identify key media issues in the NSW Government landscape with the aim of identifying new opportunities to engage with the client base

Who You Are:

  • Currently based in or willing to relocate to Sydney

  • 1 – 3 year of relevant work experience across account management, client/customer success or government

  • Good business acumen and a regular consumer of news related to media, politics, government, or international affairs

  • Passionate about building relationships along with excellent interpersonal skills

  • Strong empathy for customers, plus a passion for influencing customer revenue and growth

  • Ability to think outside the box and adopt a solution-oriented approach to solve problems for clients

  • Full, unrestricted working rights in Australia (working holiday visa is not accepted)

What We Offer:

  • A passion for our people!

  • A unique Meltwater culture like no other

  • Work with some of Meltwater's largest accounts

  • Flat hierarchy with diverse, high-performance & collaborative teams

  • Both flexible work arrangements & vibrant offices with well-stocked pantries

Meltwater welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, people with disabilities, refugee status and members of the LGBTQIA+ community.


About the company

About Meltwater

With 20 years of experience in the field of online media monitoring, Meltwater is a global leader in media intelligence and social analytics SaaS solutions - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights. Through Meltwater's platforms, our clients are well equipped to stay on top of billions of online conversations and extract relevant insights - allowing them to strategically manage their brands and stay ahead of their competition. Over 30,000 of the world’s most respected brands rely on Meltwater to help inform their marketing & communications strategies and executive decision making. With over 55 offices and 2,000 employees worldwide, Meltwater is a truly global partner offering best-in-class support through our local customer success teams.

Meltwater employees embody the work-hard, play-hard spirit through our 3 core values - Moro (fun), Enere (number one) and Respekt (respect). These founding principles stem from our Norwegian roots and are why Meltwater has been named a Great Place to Work in several markets across the globe. We have high energy, open concept offices that thrive on teamwork and collaboration. We ensure our employees have easy access to management and learn quickly from those around them.

Official Careers Page:https://careers.meltwater.com/

Meltwater Instagram Careers Page:https://www.instagram.com/meltwatercareers/

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