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Customer Support Representative (US)

  • Applications are considered on a rolling basis
  • United States
  • Applications are considered on a rolling basis
  • United States

Planhat helps companies grow by combining our world-class technology with our amazing people. We are looking to expand our Customer Support team. We are on the lookout for people who can prioritize in a high-volume environment and understands our client's needs.

The Customer Support Team is a key part of our Customer Success department which consists of passionate people who take pride in going the extra mile to deliver outstanding service. You will be the first point of contact for helping our clients and working closely with our Customer Success and Product & Engineering team.

We are looking for people who are interested in developing their skills in a fast-paced and dynamic workplace, and a positive and solution-oriented attitude is a must-have.

If all of the above gets you curious, we’d love to meet you.

Responsibilities

  • Drive our core metrics of user engagement and be the voice of the customer by enabling our customers to adopt Planhat.
  • Drive adoption by being the go-to guru for our users. The support and guidance you provide will be more than point-based answers.
  • Efficiently work with the customer to find a mutual understanding of how the issue relates to a wider use case and then guide the user to the smartest solution.
  • Future-proof Planhat by ensuring its scalability. This will require your creativity and solution-oriented mindset.

What we can give you

  • Remote-first work environment | Talent is blind to borders and so are we! Occasionally Hatters will travel to meet with teammates or clients, but it depends on the role.
  • Planhat Adventures | We sponsor quarterly pop-up hubs around the globe for Hatters to gather to work and play together. Previous locations have included New York City, Colombia, Malibu, France, Greece, Georgia (the country!), and more.
  • Flexible working hours | 3 factors impact when you work—customer/business needs, team working schedules, and personal preferences. We trust you to use your judgment and get your work done.
  • Work-from-home setup | All employees receive a 13” Macbook Pro upon their start date with Planhat! Our Operations team will work with you to ensure you have any additional tools you need to work remotely with success.
  • Flexible public holidays | We all celebrate different things in life— switch a public holiday for another day more aligned with who you are and what’s important to you.
  • Paid parental leave | Up to 6 months, pending tenure with Planhat. As with all of our other policies, it’s gender neutral. Also applicable to adoptive parents.
  • BYB—Be Your Best contribution | No one knows better than you what sets you up for success; spend more time in one of our office or pop-up hubs, external sales training, some neat tools, attending a conference, gym cards, extra screen, whatever? We’ll only ask: “How will this be beneficial for you and your work at Planhat?”

For US employees

  • Health insurance coverage | Medical, dental, vision, and life insurance—plans available for your family, too.
  • Planning for the future | 401k options available.
  • PTO | 4 weeks of paid time off annually.
  • Compensation | The range for this role is between $50,000-$65,000, DOE. Ask the hiring manager for more information.

\#LI-remote

Work with great people

Erik Holm
CFO
Eva Mobacker
VP of Legal
Sanna Westman
VP of People
Gurprem Sagoo
Customer Success Manager

Skills & Requirements

What we need

  • Solution-orientated and self-motivated personality
  • Strong technical attitude—you can quickly learn new technologies
  • Outstanding written and verbal communication skills in English
  • Experience with CRM (Salesforce, Hubspot), BI tool, and/or API
  • Experience with ticketing tools (Intercom, Zendesk, JIRA, or similar platforms)

Great Place to Work

  • Flexible Work Location

  • Paid Parental Leave

  • Flexible Public Holidays

  • Flexible Working Hours

  • Extended Leave

  • Meet-ups & Workations

About the company

Planhat helps companies deal with their most important topic - to grow their NRR. Modern technology companies build their business on Planhat to make their customers more successful. A single platform for the entire company, from CS to Product to Operations, to collaborate on.

Our customers are active in in a wide range of verticals from SaaS to cybersecurity, life sciences, marketplace, consulting, decarbonization, dental equipment, and everyday trying to execute on their vision. They all partner with Planhat for their unique reasons, but with the common goal centered around becoming more data-driven and proactive with their customers. Our platform is like a lego set - assembled to each person's imagination and liking.

We were founded in Stockholm, Sweden, spent the first 6 years bootstrapped building the product, and are now a globally distributed team of 100+ people across Europe, the Americas, and APAC. We're also a remote-first company (and have been since inception), but think of it more like people-first: we hire the best people where they want and need to be. Read more at www.planhat.com.

TOMCulture is what we say, what we do and how we treat people

GenuineNo corporate BS - just be honest

FearlessWe are bold - and we play to win

CaringBe kind to yourself and others

ImpactfulWhen you do something, do it right

Kendall Varin | Contact Person

I'm interested
Planhat

United States
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