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Field Operations Manager

  • Application Deadline: Dec. 16, 2022
  • London
  • Application Deadline: Dec. 16, 2022
  • London


Hurtigruten Group is the world’s leading adventure travel group, offering unique small-ship and
land-based adventures from pole to pole. We take our guests to the most spectacular areas on
the planet, offering a mix of pristine wilderness and visits to genuine local communities
Hurtigruten Group is revolutionising the travel industry’s approach to sustainability, allowing us to
offer authentic local experiences while leaving a footprint we are proud of — both in nature and
with the communities we visit.

We are now embarking on an entirely new kind of expedition; a digital product revolution to keep
us at the disruptive edge of the industry.
Our mission and passion is simple: be the global leader in inspirational adventure travel
and build world class product and engineering teams.

Product Vision:

Build the world's leading adventure travel platform that creates a world-leading experience for
our guests and enables Hurtigruten Expedition's ambitious growth targets.

Job purpose:

The first line support in the land organisation for all our expedition team members- a manager
that can motivate and guide our team of Expedition Leaders, lecturers and field guides and take
a leading role in operations and product implementation
Academic and professional qualifications


● 3+ years of experience in remote regions
● Familiar with environmental and operational challenges and requirements for operations
in polar and nonpolar regions.
● Bachelors’ degree or equivalent life experience in the field
● 5+ years leadership experience in an operating (travel) company


● 5+ years of experience in expedition cruise operations
● Knowledge and previous involvement with either |AATO or AECO
● Experience of writing and implementing operational procedures
● Some land side management experience of teams with 5+ members

Work with great people

Tessa van Drie
Expedition Leader
"For ten years I’ve been motivated and supported to try different roles and grew into the role of Expedition Leader. Together with the team on board we aim to give our guests a journey a lifetime."
Kris Willassen
Head of Port and Nautical Operations
"Working in an international environment with ships and professional colleagues from all around the world is very inspiring and motivating!"

Skills & Requirements

Key Personal Attributes:

● Initiates action, drives activity and takes ownership for area of responsibility
● Establishes clear cause and effect of difficult problems. Thinks critically and open to new
Department thinking/solutions.
● Listens, consults and communicates proactively
● Challenges others to think differently. An independent thinker who speaks out. Creates
space to enable innovation in a no blame environment
● Sets challenging goals, highly focused on driving efficiency. Delegates and empowers
effectively, prepared to make tough calls on priorities.
● Can influence at the level of operation and direct improvement of product.
● Focus on guest needs and satisfaction when conducting product and quality audits and
assessments of expedition product.
● Be able to balance the needs of short-term priorities and long-term planning.
● Understand how to navigate the broader Hurtigruten effectively, involving other business
areas in a collaborative and purposeful manner to gain support and buy-in for own
● Be strong representatives and advocates of the culture and lead their teams in a
committed, inspiring and ethical manner. Also bring a sustainability mindset into own
● Fundamentally buy into the HRX mission and purpose and belief that significant growth is
● possible

Key Responsibilities & Accountabilities:

● Respond to daily operational issues that occur in our expedition teams across the global
● Oversee development and management of all members of the expedition teams.
● Assist with the staffing process of expedition team members, identify needs and lead the
process for hiring permanent expedition team members together with HR and staffing
● Make commercial judgements and optimize how shore operations and expedition teams
contributes financially.
● Manage and ensure that Hurtigruten follows guidelines, rules and regulations during
shoreside operations
● Assist if needed the permitting processes for areas we sail in on behalf of the Expedition
● Quality assure internal and external communication on Expedition Teams

● Oversee all shipside operations and activities delivered by Hurtigruten.
● Liaison and assist shoreside operations and activities delivered by Hurtigruten Expedition
Department and related topics in cooperation with other departments. Securing the
product delivery.
● Assist in mapping out landing sites and shore activities.
● Lead Standard Operating Procedures within company quality assurance system.
● Undertake travel as and when required to our Expedition vessels and destinations

Great Place to Work

  • Play your part

  • Inspire the Adventure

  • Make tomorrow better

About the company

The undisputed global leader in sustainable inspirational adventure travel — a catalyst for change towards a greener travel industry. Formed in 1893, Hurtigruten Group is the world’s leading adventure travel group. We have 2,400+ employees worldwide, representing more than 50 nationalities. They form part of three main business Units — Hurtigruten Expeditions, Hurtigruten Coastal Express and Hurtigruten Svalbard — which offer unique small-ship and land-based adventures from pole-to-pole.

At Hurtigruten Expeditions, we sail guests on adventures to more than 250 destinations across 30+ countries. Through the experience of exploration, we are changing people’s perspectives on what adventure travel looks like while impacting the lives of millions of people.

As a Group, we are revolutionising the travel industry’s approach to sustainability through a number of vital initiatives to protect the world we explore.

Quick overviewTOM

Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.

Hybrid Explorer shipsHurtigruten has two hybrid-electric powered expedition cruise ships that offer a 20% reduction of fuel consumption.

Beach cleanupsHurtigruten Expedition Teams encourage guests to take part in beach clean-ups, which results in several metric tonnes of trash every year being removed.

Hurtigruten FoundationThe Foundation specialises in the conservation of endangered species, fighting against marine and plastic pollution.

Paul Canning | Contact Person

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Hurtigruten Expeditions

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