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Technical Customer Success Manager
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Industry

Computer Software

Category

Sales

Experience

Experienced

Application Deadline: Dec. 9, 2022

Location: Chicago

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Contact Person
Anusha Ramakrishnan

Job Description

Ready to be Sievo’s next superstar?

Sievo is a SaaS company determined to change how multinational corporations exploit procurement data by providing them procurement analytics solutions. We are one of the fastest-growing procurement software companies in the world and have managed to accomplish that in a profitable, self-financed manner. However, we feel that we have just scratched the surface and want to have an even bigger impact on the market.

We are now looking for passionate Technical Customer Success Manager to provide world-class technical support and build strong partnerships with our constantly growing, international user base. You will act as the main point of contact for our global clients and ensure successful collaboration with Sievo. You will not only develop yourself professionally but also be able to affect and further improve our ways of working. You will have a concrete impact on giant corporations such as Kellogg, Becton Dickinson, Levi’s or Mars while enjoying the fun, flexible and dynamic setting of a growth company.

As a Technical Customer Success Manager you will:

  • Act as a technical client facing lead for your Clients and develop an understanding of their procurement analytics needs
  • Collaborate with Key Account Manager to develop Clients retention and growth strategies
  • Help execute proof of concepts for sales cases with Clients.
  • Provide client support and/or coordinate internal efforts for client issue resolutions and technical problem solving
  • Design Sievo applications together with other colleagues to match the needs of your Clients and configure the applications for them
  • Get your hands dirty in SQL databases, Excel and visualization platforms (Qlik) and work with the Sievo application tools
  • Onboard new Clients and train users to get the most out of the insights our application provides to them
  • Help Client Procurement, Finance and IT functions to find solutions for their needs and to get the maximum value out of Sievo’s software
  • Drive development projects for your Clients

We expect that you

  • Have an analytical mindset and unsatiable curiosity to go deeper.
  • Fantastic problem solver. You do whatever it takes to find an optimal solution and do not settle for an ‘okay’ alternative
  • Take strong ownership of a wide range of tasks
  • Proactive attitude willingness to fail and learn
  • Can communicate complex things in a simple manner internally with the global Sievo teams, with your Clients and other stakeholders
  • Have the desire to learn and understand the business and the context of your Clients
  • Know how to build great and long-lasting relationships with Clients
  • Thrive to exceed Client expectations. You treat your Clients in a way you would like to be treated yourself
  • Can speak, write, read and conduct workshops in fluent English. Other language skills (e.g. Spanish) are an asset too
  • Are familiar with SQL, can follow scripts and understand what they do
  • Are tech-savvy and quick to learn how to use new software and technologies. Previous experience with QlikView or Qlik Sense is a plus
  • Don’t mind travelling from time to time for client meetings

Additionally, prior experience or understanding of procurement, supply chain would help you make a flying start, but is not a prerequisite.

We offer you

  • Young, dynamic and international colleagues
  • An open, honest and supportive U.S./Nordic working culture
  • The possibility to work with high profile executives from Fortune 500 companies
  • Close cooperation and support from your fellow Sievonians – in the U.S. and across the Atlantic in Finland
  • An environment that challenges you to exceed and enables you to learn more
  • Freedom and responsibility. We are looking for people who yearn for this freedom, are able to make the most out of it and are willing to take on the responsibility
  • Extensive health care benefits
  • Hybrid work model with an office in downtown Chicago

To take the first step on this great growth adventure, upload your application and resume to our recruitment system by Friday, December 9th. We will go through the applications on a continuous basis and the positions will be filled when suitable candidates have been found. This means that we look forward to receiving your application as soon as possible!

If you have some questions, you can contact Abraham Morales (Key Account Manager): [email protected]

About the company

We welcome you to the leading Procurement Analytics software company of the world. Love the freedom of working in a growth company with talented and passionate people - the family of Sievonians. We live by the "Get shit done - and relax after" manifesto. So if you want to enjoy your life as a whole, including sustainably paced work with good benefits - join us.

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