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Customer Service Operator

  • Application Deadline: Dec. 11, 2022
  • Helsinki
  • Application Deadline: Dec. 11, 2022
  • Helsinki

Lantmännen acquired Myllyn Paras during summer 2022 and we are now in full speed of planning integrating of the business and process into Lantmännen and Cerealia´s ways of working.

We are looking for a Customer Service Operator to strengthen our team in Finland Helsinki.

Is it your passion to make a positive difference in food? Become part of Cerealia, where we together combine a strong business focus with a burning interest in people in order to achieve our vision; to become the Nordic region's leading food company. We are part of Lantmännen, a large group with global operations. We inspire and lift each other on the way to our goals - and we want you on our journey!

Are you a person who is passionate about customer service, often receives feedback that you are a good communicator, and has the ability to prioritize based on the goal of always delivering to the customer? Then it could be you we are looking for!

This is what you will do

In the role of Customer Service Operator, you work to increase customer value by contributing to an efficient order and delivery process.

In the day-to-day responsibility you primarily receive, register and handle customer orders as well as booking transport and invoicing. In your role, you will be the company's voice and first line contact regarding order, delivery and price invoice issues. An important role as our main goal as a company is to deliver the right product, at the right time and with the right quality.

Examples of tasks:

  • Receiving orders, and with a high level of service and pleasant treatment handling customer contact via phone and email, etc.
  • Book transport of customer and internal orders and associated invoice administration
  • Receive and handle any customer order returns and complaints
  • Manage daily operational issues with both external parties (customers, forwarders, warehouse) and internal parties (sales department, planning department, logistics department)
  • Through your knowledge and experience, contribute to various development projects

The position is located in Helsinki Salmisaari but we work flexibly in different offices and also remotely. In the role, you will be part of the Customer Service department at Lantmännen Cerealia and you will report to the Customer Service Manager based in Sweden.

Work with great people

Pauline Lidberg
Group Business Controller
"I'm both inspired and proud of working for a company that contribute to the profitability for Swedish farmers."
Jakob Söderström
Innovation & Business Development
"One of the main reasons why I love working at Lantmännen is the ability to make a difference."
Claes Johansson
Director Sustainable Development
"Lantmännen drives development and makes a difference throughout the entire value chain from field to fork."
Johanna Taflin
Digital Business Developer
"To me, Lantmännen is a company that cares about how to solve the challenges of our time."
Per Jepsen
Grain Intake
"Jeg er stolt over at være en del af en af de førende fødevarevirksomheder i Norden. Det vi skaber og den forskel vi gør i processen fra jord til bord"
Kurt Flemming Juhl
Production Manager Milling
"Det jeg værdsætter mest, er vores værdikultur og dygtige medarbejdere. Grundlaget for at vi hver dag gør en forskel for vores kunder."
Jan Lykkegaard
Packing Department Manager
"Det er altid en stor fornøjelse at gå på arbejde og være en del af et dedikeret og engageret team, med fokus på et sikkert og trygt arbejdsmiljø."
Rikke Ribert Andersen
Customer & Trade Marketing
"Det jeg godt kan li’ ved at arbejde hos Lantmännen er, at være en del af hele udviklingsprocessen. Fra marken og til produkterne lander hos forbrugerne."
Kristine Johansen
Sales & Marketing Support
"Det som motiverer og inspirerer meg ved å jobbe i Lantmännen, er selskapets mangfold, og at våre produkter havner på bordet til familier både i Norge og globalt"
Kjetil Szwarc
Vedlikeholdsleder / Maintenance Manager
"En av grunnene til at jeg trives så godt hos Lantmännen er at ingen dager er like. Jeg har et fantastisk team i ryggen og sammen løser vi vi det meste"
Anette Gustavsen
"Jeg trives hos Lantmännen fordi mine arbeidsoppgaver er varierte og jeg samarbeider godt med kollegaer på tvers av avdelinger og anlegg"
Robert Grefsrud
Category Quality Manager Baking
"Folkene i Lantmännen Cerealia gjør at en føler seg velkommen og en del av noe større. Det er lav terskel for å prøve nye løsninger og utvikle seg som person"
Jesper Nederby
Commercial Development Manager
"Jeg er stolt af at være en del af Lantmännen, hvor vi hver dag gør en positiv forskel for både forbrugere, kunder og miljøet."

Skills & Requirements

This is what you need to succeed in this position

You have:

  • Preferably experience from a similar role where you handled contacts with customers and carriers
  • Good knowledge of MS-Office and system understanding of business systems linked to orders and transport (experience with M3 is advantageous)
  • Good knowledge of Finnish and English, both written and spoken
  • Knowledge of Swedish is also an advantage
  • Understanding of the sales and delivery process
  • Ability to work independently and structuring your working day in the best possible way

You are:

  • Able to build relationships and have the ability to provide service and create trust with our customers.
  • Team-oriented where you actively share information with other colleagues.
  • Organized, meticulous and can discern important details in complex contexts with an objective approach.
  • Reliable where you independently make decisions about priorities and take action.
  • Flexible where you thrive in a dynamic environment and can quickly adapt to changes.

You share Lantmännen's values ​​- Openness, Holistic view and Drive

What we are offering you

We are a large international group with diverse activities throughout the entire grain value chain –from the very sprout in the field to the food on our tables. With a wide range of businesses within food, agriculture, machinery, bioenergy and real estate, we offer career opportunities in every direction across industries, countries, companies and areas of expertise. Naturally, we offer many benefits to our employees e.g. lunch and sports, but also extra insurance coverage.

Does it sound interesting?

We hope so! We are working with ongoing selection which means that interviews will take place and this position can be filled before the last application date. So don’t wait too long to apply!

The first interviews will be conducted with video meetings, possibly supplemented with a face-to-face meeting.

If you have any questions regarding the position or the recruitment process, don’t hesitate to contact Anneli Engström (in English), Anneli is available by phone Tuesdays and Thursdays 10.30 – 11.30 or by email [email protected] Phone number is +46 10 556 36 27.

We are looking forward to your application!

About the company

Lantmännen is an agricultural cooperative and Northern Europe’s leader in agriculture, machinery, bioenergy and food products. Owned by 19,000 Swedish farmers, we have 10,000 employees, operations in over 20 countries and an annual turnover of SEK 55 billion. With research, development and operations throughout the value chain, together we take responsibility from field to fork. For more information: www.lantmannen.com

Lantmännen Cerealia is part of the food division of the Lantmännen Group. We develop, produce and market a large range of healthy and nutritious food, based on locally grown cereals. The core of our assortment is grain-based products, including flour, muesli, crisp bread, pasta and pancakes, but we also provide ready meals, green food and drinks, and much more. Kungsörnen, AXA, START, FINN CRISP, Amo, Regal, Gooh and GoGreen are all parts of the Lantmännen Cerealia brand family, with one common goal: making a positive difference in food! Read more: www.lantmannencerealia.com

1- creating results together

2- international career opportunities from field to fork

3- proud of our heritage, aiming for global growth

4- focus on innovation and sustainability

Anneli Engström | Contact Person

I'm interested
Lantmännen Cerealia

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