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Fulfillment Specialist (temporary)

  • Application Deadline: Jan. 31, 2023
  • Tallinn
  • Application Deadline: Jan. 31, 2023
  • Tallinn

Hurtigruten Estonia OÜ is Hurtigruten's Estonian branch of the company, focused on phone and web sales and a wide range of support functions. There are over 200 employees from over 30 different countries working in the Tallinn office. Since our ships will be operating in new destinations, we are looking for more travel and tourism enthusiasts to join our Team.


We are looking for a FULFILMENT SPECIALIST with one year contract.

Your job purpose is to be responsible for performing necessary Fulfilment tasks delegated by the supervisor or senior specialist following created procedures and workflows and delivering based upon those.

We offer:

  • 6 extra days off in addition to the usual 28 days of annual vacation
  • Flexible benefits package: sports compensation / extra health insurance
  • Language learning support
  • Very good staff benefits for the company's voyages
  • Friendly, positive and fun atmosphere
  • Enthusiastic and ambitious colleagues
  • Gym and sauna in the office
  • Different team and company events (Christmas party, Summer days, Health month etc.)
  • Opportunity to experience a truly international working environment and develop your own career path

Daily tasks:

  • Travel documentation administration - sending invoices, itineraries and other relevant travel documents to all markets via email and post for FIT and Charter customers
  • Brochure fulfilment for all markets
  • Handling ship manifests
  • Back Office tasks related to invoicing
  • Handling Loyalty Inbox
  • Supporting Medical Screening Form process
  • Updating customer profiles where required
  • Service Web bookings (market dependant)
  • Working with Inside Sales teams globally to support Groups admin, Charter and Block space groups

Work with great people

Jessi Quillen
Head of Marketing
"We are a company looking for and willing to hear employees who have creative solutions and out-of-the-box ideas for the travel industry and expedition cruising."
Kristel Päss
Flight Operations Coordinator
"Every day is different, and you can never know what challenges are waiting. After ten years in Hurtigruten, there’s always something new to learn"
Mathys Javelaud
Travel Consultant, French team
"We always explore new possibilities and ideas. It can be about the company and how makes the work better, but also new possibilities in a personal way with the career."
Gerda Tilk
Operations Manager
"Explore with us” in Hurtigruten doesn’t only have a meaning for our wonderful travel destinations. I believe the whole company is continuously exploring, literally in every department."
Andrew Rogerson
Learning and Development Manager
"The company culture is one of the most welcoming cultures I have seen in my career. You can wake up in the mornings, knowing that you will be able to have fun with your colleagues."
Alliki Raim, UK team
Travel Consultant
"Hurtigruten hand down is the best company I have worked for, the main reason for this is the people. They are the most diverse friendly group of people I’ve ever met, and I am proud to be a part of."
Tänis Metsar
Flight Operations Manager
"Tule ja avasta maailma koos meiega! Avasta kaugeid sihtkohti ja saa osa teekonnast!"
Mathys Javelaud
Travel Consultant, French team
"Me avastame pidevalt uusi võimalusi ja katsetame ideesid. Seda nii ettevõtte tasandil – kuidas oma tööd paremini teha, kuid ka isiklikult oleme avatud karjäärialasteks väljakutseteks."
Kristel Päss
Flights Operations Coordinator
"Iga päev on erinev ja uued väljakutsed ootavad. Peale 10 aastat Hurtigrutenis, on mul ikka veel midagi õppida."
Gerda Tilk
Operations Manager
"Avasta meiega, ei tähenda vaid seda, et me pakume oma külalistele imelisi reisisihtkohti. Ma usun, et kogu meie ettevõtte otsib pidevalt võimalusi, kuidas teha oma tööd paremini, kuidas parandada meie"
Andrew Rogerson
Learning and Development Manager
"Meie ettevõttes võetakse uusi töötajaid vastu tõeliselt soojalt. Hommikul ärgates tead, et sul on võimalik koos kolleegidega hästi aega veeta, ühiselt töötada väljakutse lahendamisel ja jagada edu."
Alliki Raim
Travel Consultant
"“Hurtigruten on parim ettevõtte, kus olen senini töötanud meie inimeste tõttu. Me oleme kõige mitmekesisem sõbralik grupp inimesi, keda ma kunagi kohanud olen, ja ma olen uhke, et olen osa Hurtigruten"

Skills & Requirements

  • Minimum 1-year experience in a business administration role covering aftercare of a sales process
  • College education minimum
  • Fluent in written and spoken English
  • Speaking any of the following languages is a plus: German, Norwegian, Swedish, or French
  • Proficiency with Microsoft Excel and Word
  • High level of competency in developing and driving a network for continual improvement

  • You will have the desire to be in constant learning mode

  • Willingness to always support your team and the other teams in the business

  • Commitment to self-improvement and being aware of how your decisions affect those around you

  • Managing your time efficiently

Great Place to Work

  • Play your part

  • Inspire the Adventure

  • Make tomorrow better

About the company

The undisputed global leader in sustainable inspirational adventure travel — a catalyst for change towards a greener travel industry. Formed in 1893, Hurtigruten Group is the world’s leading adventure travel group. We have 2,400+ employees worldwide, representing more than 50 nationalities. They form part of three main business areas — Hurtigruten Expeditions, Norwegian Coastal Express and Hurtigruten Svalbard — which offer unique small-ship and land-based adventures from pole-to-pole.

For almost 130 years we have pushed boundaries on expedition travel and sailed tourists, locals and cargo around the Norwegian coastline and polar regions. We have made Norway more connected, impacting the lives of millions of people. And we continue to share knowledge with our international guests about wildlife, local communities, science and the natural world.

As a group, we are revolutionising the travel industry’s approach to sustainability through a number of vital initiatives to protect the world we explore.

Quick overviewTOM

Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.

Hybrid Explorer shipsHurtigruten has two hybrid-electric powered expedition cruise ships that offer a 20% reduction of fuel consumption.

Beach cleanupsHurtigruten Expedition Teams encourage guests to take part in beach clean-ups, which results in several metric tonnes of trash every year being removed.

Hurtigruten FoundationThe Foundation specialises in the conservation of endangered species, fighting against marine and plastic pollution.

Ühekordselt kasutatavateHurtigruten oli esimene suur reisifirma, kes eemaldas kõigilt oma laevadelt ja hotellidest ühekordselt kasutatavad plasttooted.

Hübriidmootoriga ekspeditHurtigrutenil on kaks hübriid-elektrimootoriga töötavat ekspeditsioonireisilaeva, tänu millele on kütusekulu 20% väiksem.

Randade koristamineHurtigruteni ekspeditsioonimeeskonnad julgustavad külalisi rannakoristustöödel osalema, mille tulemusel kõrvaldatakse igal aastal mitu tonni prügi.

Hurtigruteni sihtasutusSihtasutus on spetsialiseerunud ohustatud liikide kaitsele, mere- ja plastireostuse vastasele võitlusele.

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