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Technical Customer Success Manager

  • Applications are considered on a rolling basis
  • Lund +1 more
  • Applications are considered on a rolling basis
  • Lund +1 more

Want to play a key role in our journey of becoming the most user-friendly and intuitive CRM system in Europe?

Your tasks being a part of our team?

You will work closely with product/dev, sales, marketing, and support to find improvement areas for the product and help customers get maximal usage of our awesome product.

  • Technical implementations
  • Upselling on existing customers
  • Churn prevention and license retention
  • Analyzing user patterns and set up actions to optimize usage, product adoption through product tours etc.
  • Onboarding of new, bigger accounts

Work with great people

Charlie Olsson
Software Developer and Team Lead
"Coding is awesome!"
Max Nyman
"Sales should be fun. Let's make it happen through Lime Go! Join our journey towards becoming the most user-friendly & sales enabling CRM in Europe. Startup without risk? Lime Go."
Philippos Aziz
Backend Developer
"Coding is like building a house. And we're building a penthouse!"
Sofie Gränsbo
Customer Success Manager
"I enable our clients through smooth digital onboarding, packaging our offering, building a Go-community, setting up e-learnings and much more!"
Janina Söderqvist
"Working at Lime Go is boring - said no one ever!"
Joel Svensson
Frontend Developer
"I love to squash bugs"

Skills & Requirements

What are we looking for?

  • A customer-oriented doer who is not afraid of testing new things with a proactive mindset
  • At least 2-3 years of working with customer interactions, either in technical support or sales roles
  • Entrepreneurial & excited about the startup journey, building the CS department from the ground up
  • Sales focused or a technical background or interest
  • Basic skills within CSS, Excel, html, APIs, webhooks etc.

KPIs you will be measured on?

Customer lifetime value (CLV), ARR, Customer churn and retention, License churn and retention, Revenue Retention rate & no. of active users

Further details and requirements?

  • Fluent in English and Swedish. Bonus if Norwegian, Danish, Finnish, German, or Dutch
  • Sales colleagues in Stockholm. Development in Lund. Our customers are in the Nordics (for now;))
  • Reporting to our CEO (Max)
  • Competitive base salary with a bonus based on the KPIs above

Apply now to join our journey - Europe awaits!

Great Place to Work

  • Tight-knit team

  • Collective agreement

  • Startup & place to grow

  • Clean code base

  • Clear vision for the future

  • Stock saving program

  • Flexible work preferences

  • Competitive salary

  • Company & team trips

About the company

Lime Go is a simply clever CRM tool for sales and marketing departments. It is excellent for prospecting and filled with valuable company data to help users save time and increase revenue.

We are an autonomous business unit within the Lime Technologies Group, giving us the awesome perks of being a Nasdaq-listed company as well as the freedom of a startup.

Currently, we have 1600 customers across Sweden, Norway & Denmark, and our end goal is to become the obvious CRM choice for ambitious companies across Europe.

We are growing rapidly and are looking for new colleagues to join us on this exciting journey – let’s conquer Europe together!

2022 - Q3Larger deals, bigger customers, more markets and higher growth rate. Launching in Norway & Denmark! 11 employees. More markets TBA ;)

2022 - Q1Lime Go breaks loose and becomes a brand new business area within the Lime Group. 3 employees and a clear vision is set! This is only the beginning..

2021The new interface is launched for all customers, leaving Knockout and facing the future in React/Redux in a modern & powerful suit.

2020The new UI released and the inflow at our support department was quiet as a bad joke on a stiff dinner party. Success!

2019Redesign project initiated. Lots of customer interviews, betas and bugs. ~30 thousand lines of code was about to happen in 1,5 years.

2013The first version of Lime Go is born.

2011Development started.

Max Nyman | Contact Person

I'm interested
Lime Go

Lund +1 more
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