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Self Serve Account Manager, Client Success

  • Applications are considered on a rolling basis
  • Hong Kong
  • Applications are considered on a rolling basis
  • Hong Kong

Job Description

As part of the Client Success team, the Self Serve Account Manager is responsible for renewing and growing a set portfolio of Meltwater’s clients in Hong Kong. This is a new role so the candidate will be responsible for helping setup the new organisation and be part of developing the strategy.

You will work in close partnership with our client support team to ensure the success of our self serve client portfolio and drive the negotiation of renewals.

What You'll Do:

  • Conduct client business reviews to track the health of your accounts, while listening to customer feedback and proactively discovering areas of improvement

  • Take ownership of monthly churn / retention and growth targets for your specific client accounts

  • Proactively identify issues that may impact a renewal, and engage all available resources to resolve any knots

  • Track client’s usage of and activity level on our platforms to monitor the health / risk status of your accounts

  • Work closely with the client support team to ensure clients are successfully serviced.

The perks of working with us

  • Competitive Commission focused Compensation Package

  • Empowerment in your role

  • Flat hierarchy with diverse, high-performance & collaborative teams

  • Mentorship and comprehensive learning and development opportunities

  • Comprehensive Medical insurance for you

  • 20 paid days off

  • Gym membership allowance, office activities, and more...

A structured and extensive training to ensure you are highly developed professionally and personally

  • Meltwater University - You will receive comprehensive training on our principles, values, products, sales methodology and industry specific knowledge through classroom, on the job training and online learning

  • Sponsorship from Meltwater leadership team - You will have access to senior leadership both on a local and regional level. We pride ourselves on a flat hierarchy and our leadership will be available to you.

  • Regular goal setting and feedback session - You will receive regular support from your manager who will act as your mentor, providing regular feedback and coaching as your progress through the program.

Work with great people

Christina Yu
Managing Director
"Taking a job in sales took a lot of courage because it’s all about taking full ownership of my accomplishments and unlocking new sales targets."
Irene Shen
Client Success Manager, Hong Kong, Macau and Taiwa
"By providing a consistent and reliable experience for my clients, I can cultivate and preserve the trust while providing actual values to them."
Carmen Wong
Account Executive, Hong Kong, Macau and Taiwan
"Meltwater is a company tilled with top sales leadership, and the fast-paced dynamic environment has really changed my personal standards and priorities."
Samuel Lin
Analyst Manager, Media Insights & Analytics Team
"An average analyst only follows the instructions of others, but a high performing analyst creates impact to clients through new perspectives."

Skills & Requirements

Who You Are:

  • Fluency in written and spoken English and Cantonese
  • Hold full, unrestricted working rights in Hong Kong
  • Attained Bachelor’s degree (in any specialization)
  • 2 - 5 years of work experience in client servicing / client facing roles, ideally in account management, sales or business development roles
  • Familiar with account management responsibilities such as retention of clients, upselling and cross-selling across your client pool
  • Proven track record of fulfilling and exceeding sales targets
  • Derive great enjoyment being in client servicing roles with a naturally strong customer focus
  • Passionate about building relationships along with excellent interpersonal skills
  • Dealt with complex or escalated customer situations, and able to navigate large organizations and gain executive level buy-in
  • Ability to think outside the box and adopt a solution-oriented approach to solve problems for client

Great Place to Work

  • Competitive salary & bonuses

  • Accelerated Career Path

  • Responsibility & Ownership from Day One

  • An Irreverent & Fun-Filled Work Environment

  • Overseas Conference & Progression Opportunities

  • Generous vacation leave & medical benefits

  • Diverse, high-performance & collaborative teams

  • Flat hierarchy and strong support groups

  • A uniquely Meltwater culture like no other

  • Global presence with flexible work arrangements

About the company

About Meltwater

With 20 years of experience in the field of online media monitoring, Meltwater is a global leader in media intelligence and social analytics SaaS solutions - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights. Through Meltwater's platforms, our clients are well equipped to stay on top of billions of online conversations and extract relevant insights - allowing them to strategically manage their brands and stay ahead of their competition. Over 30,000 of the world’s most respected brands rely on Meltwater to help inform their marketing & communications strategies and executive decision making. With over 55 offices and 2,000 employees worldwide, Meltwater is a truly global partner offering best-in-class support through our local customer success teams.

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Our Belief in People

For almost 20 years, Meltwater has maintained a very unique culture based on a foundation and belief in people and the potential they possess, regardless of experience. Our motto? When you have the right people in the right working environment, great things happen. There are 2,000 members of the Meltwater family residing in 55 offices across 25 countries around the world. No matter what office you’re in, you’ll be surrounded by the best colleagues you’ve ever had.

Meltwater employees embody the work-hard, play-hard spirit through our 3 core values - Moro (fun), Enere (number one) and Respekt (respect). These founding principles stem from our Norwegian roots and are why Meltwater has been named a Great Place to Work in several markets across the globe. We have high energy, open concept offices that thrive on teamwork and collaboration. We ensure our employees have easy access to management and learn quickly from those around them.

At Meltwater, the average isn’t good enough. Our goal is to build a groundbreaking company where our people aspire to exceed their personal expectations. We only promote our leadership team from within the company, and our goal is to facilitate your long-term professional growth.

We keep our entrepreneurial spirit alive within every team and every department — delighting in hard work and relishing the feeling of accomplishment that comes with it. __ __

Culture

Our values are at the core of our culture, and they can be summed up by the acronym MER, which means more in Norwegian. These values are our commitment to our employees and our customers.

  • Moro [‘mo(·)ro]
    Norwegian for “Fun.” We believe that in order to become successful as a whole, we should all enjoy ourselves. That’s why we promote a fun, collaborative working environment.
  • Enere [‘e nðr’e]
    Norwegian for “Number One.” At Meltwater, average isn’t good enough. Our goal is to build a groundbreaking company supported by a thriving culture in which our people aspire to exceed their personal expectations.
  • Respekt [re’spekt]
    Norwegian for “Respect.” We believe it matters how a company or an individual becomes number one. Striving to be the best doesn’t mean sharp elbows: we should all treat our colleagues and customers with respect and humility.
  • MER An acronym for Moro, Enere and Respekt, which creates the Norwegian word “More.” We celebrate our victories without losing our drive to improve — whether in reaching personal goals or corporate milestones. Though simple on the surface, our values guide us in everything we do, from how we prioritize our objectives and make decisions to how we clarify expectations and measure our success.

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Visit our Careers Page and find out more!

Global:https://careers.meltwater.com/

Greater China:https://www.meltwatercncareer.com/


Kengo Dupuis | Contact Person

I'm interested
Meltwater GCA

Hong Kong
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