As part of the Client Success team, the Self Serve Account Manager is responsible for renewing and growing a set portfolio of Meltwater’s clients in Hong Kong. This is a new role so the candidate will be responsible for helping setup the new organisation and be part of developing the strategy.
You will work in close partnership with our client support team to ensure the success of our self serve client portfolio and drive the negotiation of renewals.
What You'll Do:
Conduct client business reviews to track the health of your accounts, while listening to customer feedback and proactively discovering areas of improvement
Take ownership of monthly churn / retention and growth targets for your specific client accounts
Proactively identify issues that may impact a renewal, and engage all available resources to resolve any knots
Track client’s usage of and activity level on our platforms to monitor the health / risk status of your accounts
Work closely with the client support team to ensure clients are successfully serviced.
The perks of working with us
Competitive Commission focused Compensation Package
Empowerment in your role
Flat hierarchy with diverse, high-performance & collaborative teams
Mentorship and comprehensive learning and development opportunities
Comprehensive Medical insurance for you
20 paid days off
Gym membership allowance, office activities, and more...
A structured and extensive training to ensure you are highly developed professionally and personally
Meltwater University - You will receive comprehensive training on our principles, values, products, sales methodology and industry specific knowledge through classroom, on the job training and online learning
Sponsorship from Meltwater leadership team - You will have access to senior leadership both on a local and regional level. We pride ourselves on a flat hierarchy and our leadership will be available to you.
Regular goal setting and feedback session - You will receive regular support from your manager who will act as your mentor, providing regular feedback and coaching as your progress through the program.
Who You Are:
Competitive salary & bonuses
Accelerated Career Path
Responsibility & Ownership from Day One
An Irreverent & Fun-Filled Work Environment
Overseas Conference & Progression Opportunities
Generous vacation leave & medical benefits
Diverse, high-performance & collaborative teams
Flat hierarchy and strong support groups
A uniquely Meltwater culture like no other
Global presence with flexible work arrangements
With 20 years of experience in the field of online media monitoring, Meltwater is a global leader in media intelligence and social analytics SaaS solutions - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights. Through Meltwater's platforms, our clients are well equipped to stay on top of billions of online conversations and extract relevant insights - allowing them to strategically manage their brands and stay ahead of their competition. Over 30,000 of the world’s most respected brands rely on Meltwater to help inform their marketing & communications strategies and executive decision making. With over 55 offices and 2,000 employees worldwide, Meltwater is a truly global partner offering best-in-class support through our local customer success teams.
Our Belief in People
For almost 20 years, Meltwater has maintained a very unique culture based on a foundation and belief in people and the potential they possess, regardless of experience. Our motto? When you have the right people in the right working environment, great things happen. There are 2,000 members of the Meltwater family residing in 55 offices across 25 countries around the world. No matter what office you’re in, you’ll be surrounded by the best colleagues you’ve ever had.
Meltwater employees embody the work-hard, play-hard spirit through our 3 core values - Moro (fun), Enere (number one) and Respekt (respect). These founding principles stem from our Norwegian roots and are why Meltwater has been named a Great Place to Work in several markets across the globe. We have high energy, open concept offices that thrive on teamwork and collaboration. We ensure our employees have easy access to management and learn quickly from those around them.
At Meltwater, the average isn’t good enough. Our goal is to build a groundbreaking company where our people aspire to exceed their personal expectations. We only promote our leadership team from within the company, and our goal is to facilitate your long-term professional growth.
We keep our entrepreneurial spirit alive within every team and every department — delighting in hard work and relishing the feeling of accomplishment that comes with it. __ __
Our values are at the core of our culture, and they can be summed up by the acronym MER, which means more in Norwegian. These values are our commitment to our employees and our customers.
Visit our Careers Page and find out more!