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Support Agent

  • Göteborg
  • Göteborg

Purpose of Role
nShift is on an exciting high-growth journey and we are looking for a Support Agent to join our team in Gothenburg, ensuring our customers have a great customer experience.

With nShift products being critical within our customers’ end-to-end solutions, it is imperative that they function correctly and that any issues that could affect production are resolved quickly and effectively, in a clear and professional manner.

You will work widely with many different types of cases, make demands internally or support our partners with complex troubleshooting - simply a varied everyday life together with your colleagues.

The area of responsibility includes:

  • Technical support, provide technical assistance to customers and partners by phone or email
  • Provide basic training to customers and colleagues
  • Ensure SLA compliance
  • Respond and resolve to customer requests in multiple channels
  • Be "ahead of the workload" through a proactive attitude
  • Participate in building a strong service-oriented team culture where knowledge sharing is central

Work with great people

Erik Meyer
Head of Global Presales
"I meet so many interesting people and companies daily in my job. I really enjoy building our ecosystem of partners."
Sofie Johansson
Customer Support Agent
"Our Customer Support is an important part of our strategy; Providing competent and good support gives us satisfied users!"
Terhi Louhelainen
Support & Operations
"I want to find the best solution for the customers and want them to be happy. We have very professional people at work here and I’m proud of that."
Luiza Cristina Vaetus
Customer Reference Manager - Marketing
"Customer's voices and experiences shape our identity and are at the core of our business. I am happy to be the one helping them getting their stories shared."
Razvan Costin Dobre
Software Engineer - Engineering
"A place where you meet great colleagues that support you to become the best version of yourself."
Andreea Dragomirescu
Team Manager - Enterprise Production
"We are building cool tools that help our customers do their job more efficiently"
George Catalin Dumitru
QA Automation Engineer - Post Production
"I am lucky to be a part of the nShift company because it offers me the opportunity to constantly evolve with a team that helps me when I need and appreciates me for the results obtained."
Madalina Florientina Ciucu
Front End Developer
"I find the biggest reward in building features from scratch, surrounded by bright people, our work making an impact to lots of customers."

Skills & Requirements

Required professional qualifications:

  • Customer service related work experience
  • Fluency in Swedish and English is mandatory

Bonus points :

  • Experience in customer service
  • Experience in support
  • Interest in IT and/or logistics
  • Knowledge of other languages
  • SaaS company experience

Required personality traits and skill set

  • Extensive communication and interpersonal skills
  • Positive and team-oriented attitude
  • Structured, organized and independent
  • An ambitious and commercially driven person that has a key interest in customer service.
  • Experience and interest in understanding customers, partners and software product features
  • Strong tolerance for and ability to focus and execute in a changing environment
  • Good ability to work under pressure with high energy and resilience

Meet your Manager
Evelina Steen, Support Manager

How long have you worked for nShift?
I started working in support in May 2018, then I became team leader for the team in Gothenburg in January 2019, and manager in February 2022.

What would your current team members say about your leadership or manager style?
I think they would say that I am nice, fair and straightforward.

What do you love about nShift?
The company culture, the colleagues (especially at the Gothenburg office), and the possibility to continue to learn new things even after years in the company.

What difference will this role make to nShift if I join ?

You will make a big difference since you will be representing nShift to our customers and also internal communication.

About the company

nShift is the global leading provider of cloud delivery management solutions enabling frictionless shipment and return of almost one billion shipments across 190 countries annually. nShift’s software is used globally by e-commerce, retail, manufacturing and 3PL shippers. The company is headquartered in London and Oslo. It has over 500 employees across offices in Sweden, Finland, Norway, Denmark, United Kingdom, Poland, the Netherlands, Belgium and Romania.

Jan Baran | Contact Person

I'm interested
nShift

Göteborg
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