Product and Shorex Planner
- Applications are considered on a rolling basis
- London
Mission
Our mission and passion is simple - To be the undisputed global leader in sustainable inspirational adventure travel — a catalyst for change towards a greener travel industry.
Hurtigruten Group is the world’s leading adventure travel group, offering unique small-ship and land-based adventures from pole to pole – and anywhere in between. We take our guests to the most spectacular areas on the planet, while revolutionising the travel industry’s approach to sustainability, leaving a footprint we are proud of.
Background
Hurtigruten is going through change - change at virtually all levels of the business. We have recently opened a second headquarters in London and are growing rapidly across all our teams including Sales & Marketing, Commercial, Operations and Expeditions.
Reporting to one of our Expedition Product Managers we are looking for a Product & Shorex Planner to assist the Expedition PM in designing and developing the end-to-end product experience in one of our many expedition regions. This individual will drive structure, coordination, and processes in product development efforts and handovers.
Position
As a Product and Shorex Planner, you will assist the Product Manager in designing and developing itineraries for one of HRX’s destinations. This includes assisting with research, destination scouting, themes and concepts, science programs, F&B programs, and onboard programs.
You will help promote Hurtigruten Expeditions ensuring sustainability and exploration remain at the core. You will work with the Expedition PD in the selection of shore excursions to fit a given voyage, contracting, and successful operation of shore excursions.
Our ideal candidate has prior expertise in planning and developing a booking expedition or travel experience for customers from end to end. There are many challenges and opportunities for growth for someone who is passionate about making an impact in a fast-paced, high-growth environment.
Work with great people
Skills & Requirements
Your day-to-day
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You will maintain close collaboration with our Operations division to ensure anchoring, alignment, and operational feasibility.
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Facilitate a smooth and efficient handover to operational units and be on call to support the ship if needed.
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Contribute to content production - especially info decks to ships, onboard lectures, training of Customer Success Consultants and guest presentations.
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Be responsible for delivering information and training packages to other functions in an efficient way - especially information sharing with onboard teams, loading teams, CSC, and Finance.
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Conduct and perform handover routines according to standards, processes, and routines established by the Expedition Product function.
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Work collaboratively with others in Expedition Product to optimize internal routines and processes.
Your Passion
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You are someone that is able to adapt to different teams whilst also building team spirit.
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Develops wide and effective networks of contacts inside and outside the organisation.
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Able to express opinions, information, and key points of an argument clearly.
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Structures information to meet the need and understanding of the intended audience.
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Plans activities and projects well in advance and takes account of possible changing circumstances.
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Ability to manage your time effectively
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Understands how to navigate the broader Hurtigruten effectively, involving other business areas in a collaborative and purposeful manner to gain support and buy-in for own objectives.
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Be a strong representative and advocate of the culture and lead teams in a committed, inspiring and ethical manner.
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Must also be able to bring a sustainability mindset into this function.
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Fundamentally buy into the HRX mission, purpose, and belief that significant growth is possible.
Experience & Qualifications
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Minimum 3 years of working experience within the relevant travel and tourism industry.
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Strong experience with project coordination, shorex, product development, or field operations in multiple regions.
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Fluent in English - both spoken and written.
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Masters/Bachelors Degree within related fields such as Business, Marketing, Travel & Tourism would place you in good stead.
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Fluent in another language - particularly, Norwegian, German or French would be desirable.
Personal Qualities
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Leading by example across cultures
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Bring a global mindset, be thoughtful, challenge, and be action orientated.
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Passion for people and travel.
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A great listener and communicator.
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Thrives in an international and multicultural environment.
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You live our values: We care, We explore, We empower & We inspire.
Great Place to Work
Play your part
Inspire the Adventure
Make tomorrow better
About the company
The undisputed global leader in sustainable inspirational adventure travel — a catalyst for change towards a greener travel industry. Formed in 1893, Hurtigruten Group is the world’s leading adventure travel group. We have 2,400+ employees worldwide, representing more than 50 nationalities. They form part of three main business units — Hurtigruten Expeditions, Hurtigruten Coastal Express, and Hurtigruten Svalbard — which offer unique small-ship and land-based adventures from pole-to-pole.
For almost 130 years we have pushed boundaries on expedition travel and sailed tourists, locals and cargo around the Norwegian coastline and polar regions. We have made Norway more connected, impacting the lives of millions of people. And we continue to share knowledge with our international guests about wildlife, local communities, science and the natural world.
As a Group, we are revolutionising the travel industry’s approach to sustainability through a number of vital initiatives to protect the world we explore.
Quick overviewTOM
Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.
Hybrid Explorer shipsHurtigruten has two hybrid-electric powered expedition cruise ships that offer a 20% reduction of fuel consumption.
Beach cleanupsHurtigruten Expedition Teams encourage guests to take part in beach clean-ups, which results in several metric tonnes of trash every year being removed.
Hurtigruten FoundationThe Foundation specialises in the conservation of endangered species, fighting against marine and plastic pollution.
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