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Expedition Product Manager (Senior)

  • Applications are considered on a rolling basis
  • London
  • Applications are considered on a rolling basis
  • London

Mission

Our mission and passion is simple - To be the undisputed global leader in sustainable inspirational adventure travel — a catalyst for change towards a greener travel industry.

Hurtigruten Group is the world’s leading adventure travel group, offering unique small-ship and land-based adventures from pole to pole – and anywhere in between. We take our guests to the most spectacular areas on the planet while revolutionising the travel industry’s approach to sustainability, leaving a footprint we are proud of.

Background

Hurtigruten is going through change - change at virtually all levels of the business. We have recently opened a second headquarters in London and are growing rapidly across all our teams including Sales & Marketing, Commercial, Operations and Expeditions.

Reporting to the SVP of Expeditions and working closely with Asta Lassesen (CEO - Expeditions) we are looking for an experienced Expedition Product Manager to be the end-to-end owner for the design, development, implementation, and smooth handover of itineraries in one of our many expedition destinations. This role will also include close collaboration interfaces with our Operations, Commercial and Revenue management teams.

The responsibilities include research, destination scouting, themes and concepts, science programs, F&B programs and onboard programs.

Position

As an Expedition Product Manager, you will help promote Hurtigruten Expeditions ensuring sustainability and exploration remain at the core. You will work with business leaders, managers, employees, and our customers across our international locations.

Our ideal candidate has prior expertise in managing, developing, and booking an expedition or travel experience for customers from end to end. You will have experience in finding the right balance between providing a customized local experience and staying in alignment with global processes and programs.

You will also be familiar with best practices in educating team members and employees on how best to provide top-class service in developing our expedition product all the while conforming to local and global labour laws. There are many challenges and opportunities for growth for someone who is passionate about making an impact in a fast-paced, high-growth environment.

Work with great people

Tessa van Drie
Expedition Leader
"For ten years I’ve been motivated and supported to try different roles and grew into the role of Expedition Leader. Together with the team on board we aim to give our guests a journey a lifetime."
Kris Willassen
Head of Port and Nautical Operations
"Working in an international environment with ships and professional colleagues from all around the world is very inspiring and motivating!"

Skills & Requirements

Your day-to-day

  • Responsible for close alignment and smooth handovers with Commercial. Working together to develop an appealing sales-performing product in line with the HRX mission and ensure smooth and efficient collaboration in the product development and launch phase.

  • Work closely with and train Customer Success Consultants to ensure seamless guest interactions.

  • You will have ownership of commercial performance in our many regions. You will also initialize product changes, and deployment changes and push changes by other functions to improve performance if needed.

  • Work closely with our Operations division. Ensuring necessary involvement of Operations and sea resources during product development.

  • Handover an inspiring and operationally feasible destination product in several batches before the voyage and be on call to support the ship during a voyage if needed.

  • Responsible for a high-performing NPS. In addition, drive insight and product improvements from voyage evaluations, feedback from ship staff and guests, and commercial performance, ensuring key learnings are documented for future use.

  • Maintain alignment with product managers in other regions to ensure the HRX product is consistent where necessary and standardise handover routines to Operations and Commercial teams to simplify collaborations.

Your Passion

  • Be able to see the product through a guest lens and take strong ownership of providing guests with a world-class experience.

  • Must be highly experienced, knowledgeable, and self-sufficient, not relying on constant input and feedback from other teams.

  • Shows deep industry insight and is able to create differentiated offerings. Encouraging teams to shape value propositions to improve competitiveness and drive-up service delivery.

  • Challenges others to think differently and is an independent thinker who speaks out.

  • An inspiring leader for both direct reports and dedicated resources from other functions. Inspiring others to build the best possible guest experience in every part of the product.

  • Understand how to navigate the broader Hurtigruten effectively, involving other business areas in a collaborative and purposeful manner to gain support and buy-in for own objectives.

  • Be a strong representative and advocate of the culture and lead teams in a committed, inspiring and ethical manner. Must also bring a sustainability mindset into this function.

  • Fundamentally buy into the HRX mission, purpose, and belief that significant growth is possible.

Experience & Qualifications

  • Minimum 6 years of working experience within relevant industries.

  • Strong experience with product development or field operations in relevant regions.

  • Fluent in English - both spoken and written.

  • Masters/Bachelors Degree within related fields such as Business, Marketing, Travel & Tourism would place you in good stead.

  • Fluent in another language - particularly, Norwegian, German or French would be desirable.

Personal Qualities

  • Leading by example across cultures

  • Bring a global mindset, be thoughtful, challenge yourself, and be action orientated.

  • Passion for people and travel.

  • A great listener and communicator.

  • Thrives in an international and multicultural environment.

  • You live our values: We care, We explore, We empower & We inspire.

Great Place to Work

  • Play your part

  • Inspire the Adventure

  • Make tomorrow better

About the company

The undisputed global leader in sustainable inspirational adventure travel — a catalyst for change towards a greener travel industry. Formed in 1893, Hurtigruten Group is the world’s leading adventure travel group. We have 2,400+ employees worldwide, representing more than 50 nationalities. They form part of three main business units — Hurtigruten Expeditions, Hurtigruten Coastal Express, and Hurtigruten Svalbard — which offer unique small-ship and land-based adventures from pole-to-pole.

For almost 130 years we have pushed boundaries on expedition travel and sailed tourists, locals and cargo around the Norwegian coastline and polar regions. We have made Norway more connected, impacting the lives of millions of people. And we continue to share knowledge with our international guests about wildlife, local communities, science and the natural world.

As a Group, we are revolutionising the travel industry’s approach to sustainability through a number of vital initiatives to protect the world we explore.

Quick overviewTOM

Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.

Hybrid Explorer shipsHurtigruten has two hybrid-electric powered expedition cruise ships that offer a 20% reduction of fuel consumption.

Beach cleanupsHurtigruten Expedition Teams encourage guests to take part in beach clean-ups, which results in several metric tonnes of trash every year being removed.

Hurtigruten FoundationThe Foundation specialises in the conservation of endangered species, fighting against marine and plastic pollution.

Jonny Baffour | Contact Person

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Hurtigruten Expeditions

London
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