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Crewing/Rotations Team Lead

  • Applications are considered on a rolling basis
  • London
  • Applications are considered on a rolling basis
  • London


Our mission and passion is simple - To be the undisputed global leader in sustainable inspirational adventure travel — a catalyst for change towards a greener travel industry.

Hurtigruten Group is the world’s leading adventure travel group, offering unique small-ship and land-based adventures from pole to pole – and anywhere in between. We take our guests to the most spectacular areas on the planet while revolutionising the travel industry’s approach to sustainability, leaving a footprint we are proud of.


Hurtigruten is going through change - change at virtually all levels of the business. We have recently opened a second headquarters in London and are growing rapidly across all our teams including Sales & Marketing, Commercial, Operations and Expeditions.


This role will report to The Head of Crewing and requires an experienced Crewing/Rotations Team Lead that will ensure the fleet is staffed to the correct complement with the right people, ensuring compliance against regulations whilst maintaining service and costs.

As a Crewing/Rotations Team Lead, this individual will collaborate with colleagues within the Crewing team, Fleet and Shore SMT, as well as our worldwide partners accordingly, to ensure all parameters are met.

As a team leader, you will be accessible demonstrating a high level of commitment to people, products, and processes, and always leading by example.

Work with great people

Tessa van Drie
Expedition Leader
"For ten years I’ve been motivated and supported to try different roles and grew into the role of Expedition Leader. Together with the team on board we aim to give our guests a journey a lifetime."
Kris Willassen
Head of Port and Nautical Operations
"Working in an international environment with ships and professional colleagues from all around the world is very inspiring and motivating!"

Skills & Requirements

Key Responsibilities & Deliverables:

  • You will be responsible for ensuring the workforce plan is maintained and therefore budget, with any changes following the approval process accordingly.

  • Support, develop, and maintain a shared customer service ethos for the rotations function.

  • Responsible for ensuring all rotation plans are developed in line with the Crew Repatriation Schedule.

  • Ensure that all rotation plans are in the main HR Crewing System 18 months ahead.

  • You will be responsible for ensuring only fully qualified and compliant crew members are planned to join.

  • Develop contingency plans to support planned and unplanned events that can impact manning onboard.

  • Responsible for ensuring any crew members who disembark for unplanned reasons are taken care of.

  • Collaborate with the logistics coordinator ensuring the requirements for new build/dry docks are delivered.

  • Responsible for mapping, coordinating, and implementing courses and training in collaboration with suppliers, ships, and operations on shore.

  • Work closely with all crewing agencies, talent acquisition, and onboarding teams to ensure the establishment is regularly maintained and sufficient to meet the demands of the business taking action to mitigate any risks as appropriate.

  • You will coordinate with crewing agencies and make sure all manning activities outsourced to crewing partners are timely and accurately performed.

  • Maintain up-to-date and working knowledge of immigration and other maritime rules and regulations to ensure relevant members of the team are fully briefed on the same where appropriate.

  • Ensure all team members make efficient use of the HR crewing system to ensure data is accurate and up to date, whilst also initiating regular housekeeping exercises.

  • Continuous review and development of the rotations experience ensuring consistency across the crewing function, identifying opportunities for service improvement and cost reduction.

  • Able to demonstrate an effective level of influence, impact, and voice for the level of role.

  • Challenges status quo making difficult decisions considering the impact and implications of the decision.

  • Support the People and Culture team in delivering the company's Employee Value Proposition.

  • Work alongside fleet stakeholders to build a trusted service.

  • Provide workforce plan/rotation-related reports/progress against KPIs to the business to ensure transparency of service.

  • Take part with the on-call out-of-hours emergency phone on a rotation basis to ensure the fleet is supported 24/7 365 days per year.

  • Support any projects as requested.

  • Manage the day-to-day performance of the team aligned to their area.

  • Provide support and guidance to all team members at all levels ensuring that regular one-to-ones/appraisals are conducted in line with company policy.

  • Drive high levels of team engagement.

  • Identify training needs and formulate development plans for direct reports.

  • Ensure succession planning and risk mitigation within the team.

Experience & Qualifications


  • Bachelors’ Degree in relevant related fields.

  • Experience in Manpower/Scheduling Planning.

  • At least 5 years of working experience in the maritime/cruise/expedition industries.

  • Experience working in a dynamic high-volume operation.

  • Experience in forecasting and managing budgets.

  • Experience in leading a high-performing team.


  • Knowledge of Worldwide immigration.

  • Experience working with multinational offices.

  • Experience working with crewing system OCS

Capabilities & Competence:

  • Initiates action, drives activity, and takes ownership for the area of responsibility.

  • Establishes clear cause and effect of difficult problems. Thinks critically and is open to new thinking/solutions.

  • Listens consults and communicates proactively.

  • Challenges others to think differently. An independent thinker who speaks out, and creates space to enable innovation in a no-blame environment.

  • Sets challenging goals, highly focused on driving efficiency. Delegates and empowers efficiently, and prepared to make tough calls on people and priorities.

  • Can influence at the level of operation.

  • Focuses on customer needs and satisfaction.

  • Monitors and maintains quality and productivity.

  • Be able to balance the needs of short-term priorities and long-term planning.

  • Understand how to navigate the broader Hurtigruten effectively, involving other business areas in a collaborative and purposeful manner to gain support and buy-in for own objectives.

  • Be strong representatives and advocates of the culture and lead their teams in a committed, inspiring and ethical manner.

  • Able to bring a sustainability mindset into own function.

  • Fundamentally buy into the HRX mission, purpose, and belief that significant growth is possible.

Personal Qualities

  • Leading by example across cultures

  • Bring a global mindset, be thoughtful, challenge yourself, and be action orientated.

  • Passion for people and travel.

  • A great listener and communicator.

  • Thrives in an international and multicultural environment.

  • You live our values: We care, We explore, We empower & We inspire.

Great Place to Work

  • Play your part

  • Inspire the Adventure

  • Make tomorrow better

About the company

The undisputed global leader in sustainable inspirational adventure travel — a catalyst for change towards a greener travel industry. Formed in 1893, Hurtigruten Group is the world’s leading adventure travel group. We have 2,400+ employees worldwide, representing more than 50 nationalities. They form part of three main business units — Hurtigruten Expeditions, Hurtigruten Coastal Express, and Hurtigruten Svalbard — which offer unique small-ship and land-based adventures from pole-to-pole.

For almost 130 years we have pushed boundaries on expedition travel and sailed tourists, locals and cargo around the Norwegian coastline and polar regions. We have made Norway more connected, impacting the lives of millions of people. And we continue to share knowledge with our international guests about wildlife, local communities, science and the natural world.

As a Group, we are revolutionising the travel industry’s approach to sustainability through a number of vital initiatives to protect the world we explore.

Quick overviewTOM

Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.

Hybrid Explorer shipsHurtigruten has two hybrid-electric powered expedition cruise ships that offer a 20% reduction of fuel consumption.

Beach cleanupsHurtigruten Expedition Teams encourage guests to take part in beach clean-ups, which results in several metric tonnes of trash every year being removed.

Hurtigruten FoundationThe Foundation specialises in the conservation of endangered species, fighting against marine and plastic pollution.

Jonny Baffour | Contact Person

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